Alphabetize

[jeffpn]

Re: Alphabetize

Maybe nobody has ever explained to you that double posting in forums is considered rude. Consider yourself advised. You never even gave Vudu a chance to respond. These forums are not that big. I'm sure I'm not the only one who saw your post in two different threads.

[tfisher]

Re: Alphabetize

I am new to posting on this forum...figured I would give this a try to see if I can get some "customer service" this way.

But, I have visited other forums and something that is consistant is that there always seems to be a "bully" on every forum. I am quickly seeing that you may be that person on this forum...the guy who has to make pointless comments about everybody else's posts, even though it's none of your business.

So, is it "rude" to repeat myself? Absolutly not! It's rude for my tickets to get closed by Vudu without an adequate response. We are spending money on this site making our movies available in the cloud and I want to make sure this site isn't a dead one!

My comments are directed towards Vudu and intended to help them make their service better form a customer's perspective. As I stated before, I will post my opinions about their service as often as I feel the need. Why else would a company have a forum? If it's not to help them drive their business decisions then it serves no purpose at all.

[craiggers88]

Re: Alphabetize

Maybe nobody has ever explained to you that double posting in forums is considered rude. Consider yourself advised. You never even gave Vudu a chance to respond. These forums are not that big. I'm sure I'm not the only one who saw your post in two different threads.

Here we go again.. you don't have to flame this thread, we all know you don't want a sorting function for your 8 Vudu movies Jeff.

...But, I have visited other forums and something that is consistant is that there always seems to be a "bully" on every forum. I am quickly seeing that you may be that person on this forum...the guy who has to make pointless comments about everybody else's posts, even though it's none of your business.

So, is it "rude" to repeat myself? Absolutly not! It's rude for my tickets to get closed by Vudu without an adequate response. We are spending money on this site making our movies available in the cloud and I want to make sure this site isn't a dead one!...

It is NOT RUDE to repeat yourself. It IS RUDE for Vudu to ignore our plea's for a sorting function stating "we have passed this information to the correct people =D" and then having another moderator state "We have no future plans to implement a sorting function as we do not have the coding ability to do so". I think it is rude that in my "double post" which was not completely "duplicated" (I re-wrote a portion of it) and completely ignore that it was there.

[craiggers88]

Re: Alphabetize

This is a double post, and I am doing it just to **** you off Jeff. We are trying to get a feature added that WAS SUPPOSE TO BE IMPLEMENTED ON DAY ONE. We know you don't want it added, but for those of us who do, we want it resolved NOW as it would KEEP US USING VUDU.

When either Amazon, Best Buy, Target, Flixster, Samsung come out with a Digital Streaming Service that incorporates UV + Vudu still doesn't have the sort function for bought movies, I'm jumping ship to that new service.

You are obviously the forum expert Jeff, but we don't value your input here. Stop being such a negative dick and grow some ****ing balls.

[jeffpn]

Re: Alphabetize

Craig, click here.

[RandomNinjaAtk]

Re: Alphabetize

Yes I did! Glad someone is paying attention!

I will post as frequent and often. As a customer I deserve to be heard by Vudu and not ignored and blown off as they have done in the past when I entered tickets for support.

Amazon has listened to my requests and they claim to be working on a couple of my requests and looking into others. If Amazon makes the simple software changes to meet my needs then I will probably stop using Vudu. The down side is that I doubt Amazon will ever have the Disc to Digital service thay Walmart and Vudu have, but who knows...maybe something better will come along in the future.

You did copy your post almost word for word. I read the original one a day or so ago and they are valid/good ideas. But you didn't need to recopy it. As this thread is really only on sorting, so it's best to stay on topic...

No need for everyone to start freaking out, I think we can all agree that a sorting function is desperately needed....

On that note has anyone bothered to submit official site feedback via the support system?

I know I have.... I didn't receive a response, just a category change to site feedback and a closure.... If more of us submitted through official means besides hoping the staff are paying attention to the forums (really this is just meant for Customer to Customer help), then maybe we might see a change?

I'm probably going to respond to my support ticket and request some feedback in a nice way though...

Just some of my thoughts....

[tfisher]

Re: Alphabetize

I mention sorting in my list of things I would like to see changed...therefore, I am "on topic". Nothing wrong with pointing out other issues whenever possible and as frequently as possible. I did post something in their suggestions section (or whatever they call it).

I created my user ID and got on this forum today in the hopes that I might finally have found a way to "speak" to someone at VUDU. But all I found once I arrived here was a bunch of people with the same issues and grips that I have. Doesn't really send me a good message!

If they are working on any of these issues then they need to find a way to communicate that to their customers.

People who jump in saying "you already mentioned that in different thread" are off topic. I obviously know that I posted many of the same things in other threads. That being the case, wouldn't you think that I am a frustrated customer who is trying VERY HARD to have my opinions heard and acknowledged by a company I have already given a lot of my money to?

Again, my comments are directed more at VUDU and noone lurking around the forums. However, if any of you wish to chime in and help me to convince VUDU that they need to make a few minor enhancements to improve their systems then please go for it.

[RandomNinjaAtk]

Re: Alphabetize

I mention sorting in my list of things I would like to see changed...therefore, I am "on topic". Nothing wrong with pointing out other issues whenever possible and as frequently as possible. I did post something in their suggestions section (or whatever they call it).

I created my user ID and got on this forum today in the hopes that I might finally have found a way to "speak" to someone at VUDU. But all I found once I arrived here was a bunch of people with the same issues and grips that I have. Doesn't really send me a good message!

If they are working on any of these issues then they need to find a way to communicate that to their customers.

People who jump in saying "you already mentioned that in different thread" are off topic. I obviously know that I posted many of the same things in other threads. That being the case, wouldn't you think that I am a frustrated customer who is trying VERY HARD to have my opinions heard and acknowledged by a company I have already given a lot of my money to?

Again, my comments are directed more at VUDU and noone lurking around the forums. However, if any of you wish to chime in and help me to convince VUDU that they need to make a few minor enhancements to improve their systems then please go for it.

Did you even read my post?

Also I meant the suggestion for sorting was fine to be included here because it was on topic. However, you didn't need to include your entire post because that is off topic...

[jeffpn]

Re: Alphabetize

If your goal is to contact Vudu, here's the page for you!! http://www.vudu.com/aboutus_contactus.html

[tfisher]

Re: Alphabetize

Contacting them hasn't been the problem...it's been getting an adequate response. If I have to double or tripple post, open a support ticket once a week, and send them an email weekly then I will do that...at least until something better comes along.

In the meantime, I think I am finished buying new movies and converting my DVDs to digital until I feel like they are taking us seriously.

[RandomNinjaAtk]

Re: Alphabetize

I updated my Support Case in regards to this. Hopefully they will enlighten me with some information that I can provide everyone.

[Nygiantsfan3342]

Re: Alphabetize

1. We need the ability to sort our video library (?My Movies? and ?My TV? under the ?My Vudu? tab). This is functionality that should already be there, and as pointed out by others, it's functionality that can easily be added. As a software developer I know that this functionality could quickly and easily be added.

2. The Disc to Digital service at Walmart is really nice, but television shows are missing. It would be nice if we could convert many of our television shows so we could watch them in the cloud also.

4. More control over which movies can be viewed on devices in our home. Some PG-13 movies may be okay for children while others are not. I think we should be able to pick and choose which movies can be viewed on the various televisions and devices. I have this same issue with Netflix. I want to be able to have control over what my kids are watching.

7. We need a way to view new releases for Disc to Digital. That is, we need a way to view what movies have been made available and the list should be sorted by the date it was made available for Disc to Digital.

Excellent post tfisher, and excellent points. I somewhat disagree with the customer service point, since I've always received great CS. Every rep has always been friendly and polite. The problem is that the CS rep doesn't always have the answer, which is a lack of TRAINING that they receive. I hate calling a CS line and ending up training the rep on their own product. I like being able to call Vudu and speaking to a human, rather quickly, and being able to speak to a native English speaking American.

As for your 4th point, I have Vudu apps enabled on 5 devices in my home, and all of them require 4 digit passcodes before someone can watch a PG-13 or higher movie.

As for your other points, I full agree.

-Sorting one's collection is MANDATORY.
-D2D with TV shows will be tricky, since there are several episodes per disc.
-It would be so easy for them to keep a list of movies that were included in the D2D program, they just have to WANT to do it.

[tfisher]

Re: Alphabetize

Nygiantsfan3342,

I realize that some, maybe many, of the Walmarts know how to do the Disc to Digital. But out of 4 local Walmarts here, only 1 can do it.

I also understand how VUDU's current Parental Controls work. What I am saying is that I think I know better that the movie industry what my kids should and should not watch. I think we should be able to override the Parental Controls at the movie-level. For example, I think that even though Iron Man and Sherlock Holmes are both PG-13 movies that I would like to remove the restriction for these two movies. There may also be PG movies that I want to restrict.

D2D for television shows should be easy for them to add. They already do this. You can purchase a single episode or an entire season. If I own seasons 1 and 2 of the television show "24" then I should be able to take them to Walmart and they should be able to handle this like they do today with movies.

[jeffpn]

Re: Alphabetize

D2D for television shows should be easy for them to add. They already do this. You can purchase a single episode or an entire season. If I own seasons 1 and 2 of the television show "24" then I should be able to take them to Walmart and they should be able to handle this like they do today with movies.

WalMart (or any other company) is not going to turn away easy money. If they can do something, I'm sure they will. Telling them something "should be easy" is not going to influence their decision. You're just a customer. You don't see the full picture. Make your suggestions, give them your wish lists. Just stop pretending you know the inner workings of Vudu.

[tfisher]

Re: Alphabetize

jeffpn,

WalMart (or any other company) is not going to turn away easy money. If they can do something, I'm sure they will. Telling them something "should be easy" is not going to influence their decision. You're just a customer. You don't see the full picture. Make your suggestions, give them your wish lists. Just stop pretending you know the inner workings of Vudu.

You are correct! I am a customer, which is why they better be listening. After all, why does this forum even exist? Someone there had a good idea when they established this forum, but they need to monitor it and be aware of what we (their customers) are wanting. They are selling more than just movies here...we are also paying for their systems and computer processes. Their systems and processes must continue to evolve if they wish to grow, or even hold their current position in their market segment.

I have seen many companies step over a dollar just to pick up a penny. Don't assume that they have a clue what is needed to keep their existing customers long term and what they need to attract new customers.

And I am not pretending to know their "innter workings", didn't you read where I said that it SHOULD be easy? I was speaking to their systems, not license and agreements with networks who own the rights to television shows. Being in IT myself for over 30 years I think I know when functionality would be fairly easy or hard to add, and adding sorting would be VERY easy and if networks are willing to allow television shows to be converted to digital (like we currently can do with movies) then I don't see that as requiring much effort on their part. Should be low hanging fruit for them.

Why is it that you feel the need to attack other customers who are trying to make things better? My comments have been directed towards VUDU and my desire to see them continue to evolve and my desire for them to communicate with us as to what they are doing and plan to do. Do you have a point to make, or are you really just an *** (because that is what it sounds like from my end)?