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Ultraviolet Code is saying invalid

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    Ultraviolet Code is saying invalid

    My code for Schindler's List is saying invalid even though I haven't activated it yet. What can I do to get this fixed? Thanks

    #2
    Re: Ultraviolet Code is saying invalid

    Originally posted by blulovr24 View Post
    My code for Schindler's List is saying invalid even though I haven't activated it yet. What can I do to get this fixed? Thanks
    Blu,

    Please contact our support team at support@vudu.com or (888)554-VUDU. We'll need a picture of the promotion insert. You can also contact the studio support team, they may be able to get you a new code.

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      #3
      Re: Ultraviolet Code is saying invalid

      I had one from Sunday that was flagged as invalid too.

      What's the typical time for Support to resolve these issues?

      Comment


        #4
        Re: Ultraviolet Code is saying invalid

        Originally posted by tsken02 View Post
        I had one from Sunday that was flagged as invalid too.

        What's the typical time for Support to resolve these issues?
        It depends on the film. In some cases we have to reach out to the studio. If you have your case number, i would be happy to take a look for you.

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          #5
          Re: Ultraviolet Code is saying invalid

          Originally posted by DanielH View Post
          It depends on the film. In some cases we have to reach out to the studio. If you have your case number, i would be happy to take a look for you.
          I sent you a PM.

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            #6
            Re: Ultraviolet Code is saying invalid

            My Hugo is Paramount. I see when I sign on to their site, they send me to retail sites like Vudu to redeem.

            When I Google, I also find this site that doesn't seem reachable:
            http://www.paramountmovies.com/redeem/redeem.html

            Not sure if they are planning to allow redemption on their site, or what.

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              #7
              Re: Ultraviolet Code is saying invalid

              Originally posted by tsken02 View Post
              My Hugo is Paramount. I see when I sign on to their site, they send me to retail sites like Vudu to redeem.

              When I Google, I also find this site that doesn't seem reachable:
              http://www.paramountmovies.com/redeem/redeem.html

              Not sure if they are planning to allow redemption on their site, or what.
              It is working for me.

              Comment


                #8
                Re: Ultraviolet Code is saying invalid

                Originally posted by mike568 View Post
                It is working for me.

                I meant it's not connected to the Paramount site. Seems some orphan page.

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