Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Trouble with the new D2D software?

Collapse
X
Collapse
 
  • Page of 7
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 5 6 7 template Next
    #61
    Re: Trouble with the new D2D software?

    Originally posted by MGmirkin View Post
    Any progress with the developers on getting the "old VUDU2Go cart conversion" happening, so we don't lose out major collections and have to start over. Especially given some of us may have already disposed of certain discs we were in the process of converting (mostly discs with no special features to speak of that were just taking up space).

    Any timeline on when we might see our carts restored (preferable to simply deleting them and making us start over). Clearly since our existing carts are interfering with recognition of the same discs again they're stored somewhere in the system & it's maybe just a front-end issue getting them to show up? Granted I've converted a few discs that WEREN'T already in my cart since then. Hopefully that doesn't complicate the process of restoring the old cart's contents?

    Best,
    ~MG
    Did you get your list back??

    Comment

      #62
      Re: Trouble with the new D2D software?

      Originally posted by Gnatevil View Post
      Did you get your list back??
      Hope so... Haven't logged in recently. Will check later, when I get a chance.

      Comment

        #63
        Re: Trouble with the new D2D software?

        Originally posted by LocN View Post
        The issue of previous items disappeared should be fixed now. You should be able to see your cart with previous items added back.

        However, the movies added from the store will not show up in In-Home V2G cart.

        LLN
        I'm a little confused here. So, does that mean no items added to cart via in-store queue addition to the cart will show up in VUDU2Go? Or that nothing after the recent upgrade will show up?

        If items were added to the Cart via in-store queue prior to the recent upgrade, what happens to those titles, I guess, is the question. Do those disappear? Will those show up as grandfathered in?

        And can we still use in-store queues to convert those titles VUDU2Go is still barfing on? Will they actually "bypass" the VUDU2Go cart completely now allowing us to buy our smaller in-store queues without jeopardizing our VUDU2Go queues? Or will the in-store process still foul up on existing non-paid-for VUDU2Go carts? That is, will having items in our VUDU2Go cart continue to keep us from checking out just the in-store stuff in-store at Wal-mart? OR will we still have to "add to cart" and pay for BOTH the in-store stuff AND the existing VUDU2Go cart stuff, as before?

        Comment

          #64
          Re: Trouble with the new D2D software?

          Nope, no joy. I see nothing in either my VUDU2Go cart nor in my in-store queue (http://www.vudu.com/disc_to_digital.html):

          Both are empty as far as I can tell.

          ~Michael.

          Comment

            #65
            Re: Trouble with the new D2D software?

            Originally posted by MGmirkin View Post
            Nope, no joy. I see nothing in either my VUDU2Go cart nor in my in-store queue (http://www.vudu.com/disc_to_digital.html):

            Both are empty as far as I can tell.

            ~Michael.
            I seem to be able to add items I had previously added to my VUDU2Go cart, but it appears my cart has now been nuked from orbit... wonderful! (NOT!) Great... Please don't tell me I have to completely start over?? And, again, some of the items that were in my VUDU2Go cart, I've already disposed of because things weren't supposed to disappear from the cart due to updates or whatever until I actually either A) deleted them or B) completed the purchase.

            I'm trying not to swear here, but it's starting to look like my cart is totally gone and I'm kinda' screwed, which doesn't make me especially happy. =o\

            ~MG

            Comment

              #66
              Re: Trouble with the new D2D software?

              So, is anything further being tried to fix my issue (entire cart disappeared from VUDU2Go, didn't show up after they said the issue was supposed to get fixed)? Or am I totally SOL and have to start completely over (would not be cool since I don't have some of the discs anymore, under the understanding the cart items would remain permanently until I either deleted them myself or eventually completed my purchase)?

              Comment

                #67
                Re: Trouble with the new D2D software?

                Originally posted by MGmirkin View Post
                So, is anything further being tried to fix my issue (entire cart disappeared from VUDU2Go, didn't show up after they said the issue was supposed to get fixed)? Or am I totally SOL and have to start completely over (would not be cool since I don't have some of the discs anymore, under the understanding the cart items would remain permanently until I either deleted them myself or eventually completed my purchase)?
                You're more than likely SOL since nothing is guaranteed until you've finalized your purchase.

                Comment

                  #68
                  Re: Trouble with the new D2D software?

                  Originally posted by rdodolak View Post
                  You're more than likely SOL since nothing is guaranteed until you've finalized your purchase.
                  Clearly, though I'd prefer to hear it from one of the techies that works w/VUDU. I thought they said this was fixed and things were supposed to be showing up now, though. But, in my case, apparently not. =o\

                  Just hoping for an update on whether there's any further resolution WRT my cart, which contained several months worth of disc recognitions and thus potentially totally wasted effort, which according to certain statements made here once upon a time, wasn't supposed to happen...

                  Best,
                  ~MG

                  Comment

                    #69
                    Re: Trouble with the new D2D software?

                    To my understanding carts were already restored. My own cart was restored a week ago on 6/7/2013.

                    Comment

                      #70
                      Re: Trouble with the new D2D software?

                      Originally posted by MGmirkin View Post
                      Clearly, though I'd prefer to hear it from one of the techies that works w/VUDU. I thought they said this was fixed and things were supposed to be showing up now, though. But, in my case, apparently not. =o\

                      Just hoping for an update on whether there's any further resolution WRT my cart, which contained several months worth of disc recognitions and thus potentially totally wasted effort, which according to certain statements made here once upon a time, wasn't supposed to happen...

                      Best,
                      ~MG
                      We have fixed what we could and now user will have 2 carts: 1 for In-Store, and 1 for In-Home. There are some carts which were having issue as adding a few of titles from the store, and those can't be restored easy.

                      LLN

                      Comment

                        #71
                        Re: Trouble with the new D2D software?

                        Originally posted by rdodolak View Post
                        Ice Age: Dawn of the Dinosaurs [3-disc] [Blu-ray] was previously working as I had it in my cart before my queue was cleared. Now it's identified as the [4-disc 3D Blu-ray] which states is not eligible. I can select "Not my disc" and select the correct version and it states the disc will be manually verified.
                        This one appears to be fixed again.

                        Comment

                          #72
                          Re: Trouble with the new D2D software?

                          *zombie noises* THE THREAD THAT WON'T DIE

                          Since my copy of The Matrix Revolutions on Blu-ray only gives me the choice of either The Matrix or The Matrix Reloaded, I borrowed the FS DVD of The Matrix Revolutions and I get the "is already associated with another cart for checkout" error. I then went to my in-store D2D list and didn't see the movie there, but when I tried to add it I got the error "The Matrix Revolutions is already added." Can someone scrub my in-store list clean for me please?

                          Comment

                            #73
                            Re: Trouble with the new D2D software?

                            Originally posted by chnandler_bong View Post
                            *zombie noises* THE THREAD THAT WON'T DIE

                            Since my copy of The Matrix Revolutions on Blu-ray only gives me the choice of either The Matrix or The Matrix Reloaded, I borrowed the FS DVD of The Matrix Revolutions and I get the "is already associated with another cart for checkout" error. I then went to my in-store D2D list and didn't see the movie there, but when I tried to add it I got the error "The Matrix Revolutions is already added." Can someone scrub my in-store list clean for me please?
                            That is also happening to me. I tried to do the in store D2D since there are 48 movies that didn't work with the VuduToGo to see if it would show up on my VuduToGo cart. Now, since they're on the store cart, every time I try to add one of them, it tells me that it is already added even though I can no longer see the cart. Fortunately, I printed the list and can still use it after the promotion is over if the VuduToGo application is still not working.

                            Comment

                              #74
                              Re: Trouble with the new D2D software?

                              Originally posted by chnandler_bong View Post
                              *zombie noises* THE THREAD THAT WON'T DIE

                              Since my copy of The Matrix Revolutions on Blu-ray only gives me the choice of either The Matrix or The Matrix Reloaded, I borrowed the FS DVD of The Matrix Revolutions and I get the "is already associated with another cart for checkout" error. I then went to my in-store D2D list and didn't see the movie there, but when I tried to add it I got the error "The Matrix Revolutions is already added." Can someone scrub my in-store list clean for me please?
                              If i scrub your list, I may have to remove the entire thing. Do you have a lot on there already, or there only a few you don't mind adding back?

                              Comment

                                #75
                                Re: Trouble with the new D2D software?

                                Originally posted by DanielH View Post
                                If i scrub your list, I may have to remove the entire thing. Do you have a lot on there already, or there only a few you don't mind adding back?
                                I think I had between one and two dozen movies in the list, but I certainly don't mind starting over with a clean and minty list.

                                Comment

                                Previous 1 2 3 4 5 6 7 template Next
                                Working...
                                X