Some movies lost UV compatibility....

[Walter-S_North_Carolina]

Re: Some movies lost UV compatibility....

I did not make a transaction (https://www.dropbox.com/s/yvzwclvk5r...out%20Mary.jpg) on that day I already owned There's Something About Mary (Extended Edition) for over one year but that was the day it disappeared from my UltraViolet account.

I will not ask Vudu to explain because of my past experiences with Vudu customer service.

I understand completely that you made no transaction on that day. If you feel Vudu CS is being evasive, I would disagree. From what you have posted, it seems what I would expect. There is a transaction on your account which they should be able to answer why it is there. I suspect it will be as a result of studio action and therefor a matter you need raise with Fox.

I work in technology.

Looking at the chain of events, I suspect on or soon before June 17, some DB guy in Fox Home Entertainment had a report up on his screen that he was going over with his manager and she said something like, "Hey, isn't that title suppose to be the Theatrical version?" and he did a DB update to correct it which had the unintended consequences which is being beaten to death here in this thread.

If you wish to just stew and not pursue the matter further, I will be glad to stew with you. I do agree you have been treated unfairly.

[echopulse]

Re: Some movies lost UV compatibility....

Images like that can be faked pretty easily. Concerning Meet the Parents, I remember reading that is was not UV soon after it was added to D2D in January. Here is proof. I guess it could have had it's UV status added, then taken away again, but I don't remember anyone mentioning that it had finally gone UV, and usually someone does.

[LuzRinggold]

Re: Some movies lost UV compatibility....

Nah, if I have a Digital Copy Code that don't work, I need to contact the studio. This seems like it is in the same boat.

My guess is if there was a transaction on June 17, `13 it was due to something Fox did. Vudu should be able to answer that, but it was Fox which caused it.

I don't think that Fox does anything on Vudu's servers, CinemaNow's servers, etc.

The retailers work with the studios and the retailers should know if our problem is on their end or something caused by a studio's decision. Whatever the problem, the retailers should be able to provide an answer.

If you are talking about a redemption code that doesn't work, then perhaps you go back to the studio (provided that something on the redemption code tells you who to contact). But when you purchase a UV movie from Vudu, or even purchase UV digital rights using Vudu's D2D service, and later the movie disappears from the UV website, or even "if" it were to disappear from My Vudu, then it's Vudu we need to deal with. This is where the money is exchanging hands and it will be Vudu who will be refunding our money (if it comes down to that).

[LuzRinggold]

Re: Some movies lost UV compatibility....

I did not make a transaction (https://www.dropbox.com/s/yvzwclvk5r...out%20Mary.jpg) on that day I already owned There's Something About Mary (Extended Edition) for over one year but that was the day it disappeared from my UltraViolet account.

I will not ask Vudu to explain because of my past experiences with Vudu customer service.

I would ask them to explain. If they don't work with you then contact Walmart Corporate.

[Speedaddict81]

Re: Some movies lost UV compatibility....

When an Account Member adds an UltraViolet title to the Account's Collection, the record of this title does not expire and will remain in the Collection unless an Account Member deletes it, or if the Account is terminated by a Member. Registering a title in the Account's Collection enables Account Members to make use of UltraViolet Rights, which include: (a) certain rights and capabilities which Account Members will always receive at no extra charge beyond original purchase price for the related content (see below); (b) certain privileges and capabilities which participating UltraViolet Retailers and Streaming Services may choose at their option to provide at no charge; and (c) additional privileges and capabilities which may be offered by UltraViolet Retailers and Streaming Services with service charges, subscription fees or other costs associated with them.

Once added these titles should remain in the UV Collection, the only way they should be removed is if WE, the account holders, delete them, NOT the studios, not the service providers. Once a license is granted (including through D2D of an available title) it is irevokeable.

[Walter-S_North_Carolina]

Re: Some movies lost UV compatibility....

I don't think that Fox does anything on Vudu's servers, CinemaNow's servers, etc.

The retailers work with the studios and the retailers should know if our problem is on their end or something caused by a studio's decision. Whatever the problem, the retailers should be able to provide an answer.

If you are talking about a redemption code that doesn't work, then perhaps you go back to the studio (provided that something on the redemption code tells you who to contact). But when you purchase a UV movie from Vudu, or even purchase UV digital rights using Vudu's D2D service, and later the movie disappears from the UV website, or even "if" it were to disappear from My Vudu, then it's Vudu we need to deal with. This is where the money is exchanging hands and it will be Vudu who will be refunding our money (if it comes down to that).

Ahh, yes. I see now. It would be a bait-and-switch if a title was bought due to UV compatibility and subsequently the UV capability was removed. I can see how you feel Vudu should be held to account.

Vudu has this customer's money and as such you are right they should be able to provide an answer. However, they have provided an answer. The answer is pls take the matter up with Fox. Vudu just reflects the UV database.

If you think the studios do not do anything on the DECE servers, that is a flaw in understanding. Studios interact with DECE via an API. The e-Retailers then reflect this data. It is the studios who populate this data.

[Walter-S_North_Carolina]

Re: Some movies lost UV compatibility....

Once added these titles should remain in the UV Collection, the only way they should be removed is if WE, the account holders, delete them, NOT the studios, not the service providers. Once a license is granted (including through D2D of an available title) it is irevokeable.

absolutly, I agree too and this matter sould be answered.

1. Vudu should be able to answer why there is a June 17 transaction
2. Fox should be able to answer the change in status on this title

The idea that kokomo is a troller from iTunes forums just trying to undermine UV/Vudu by digitally altering images I suppose can not be ruled out. Our UV High Priest should be able to answer for us if he ever saw this title appear on his hallowed lists subsequent to his weekly communes with the UV gods.

If not, kokomo can be dismissed as a troller and the presence of such trollers here speaks to the growing threat iTunes loyalist are feeling from UV/Vudu.

If Mr. FattyMBB did see that title, this is an anomalous blip which would be good to know what happened.

[rdodolak]

Re: Some movies lost UV compatibility....

I did not make a transaction (https://www.dropbox.com/s/yvzwclvk5r...out%20Mary.jpg) on that day I already owned There's Something About Mary (Extended Edition) for over one year but that was the day it disappeared from my UltraViolet account.

I will not ask Vudu to explain because of my past experiences with Vudu customer service.

So you're saying they converted your extended edition to the theatrical edition. I'm assuming TSAM theatrical went UV somewhere around 6/17. Do you also have a pic showing the original purchase date for the extended edition?

[rdodolak]

Re: Some movies lost UV compatibility....

absolutly, I agree too and this matter sould be answered.

1. Vudu should be able to answer why there is a June 17 transaction
2. Fox should be able to answer the change in status on this title

The idea that kokomo is a troller from iTunes forums just trying to undermine UV/Vudu by digitally altering images I suppose can not be ruled out. Our UV High Priest should be able to answer for us if he ever saw this title appear on his hallowed lists subsequent to his weekly communes with the UV gods.

If not, kokomo can be dismissed as a troller and the presence of such trollers here speaks to the growing threat iTunes loyalist are feeling from UV/Vudu.

If Mr. FattyMBB did see that title, this is an anomalous blip which would be good to know what happened.

According to FMBB's list, TSAM (Extended Edition) was added to his list on 3/7/2013 which is when he initially created the list. TSAM (Theatrical) was added to his list on 6/15/2013. The spreadsheet shows both qualified for D2D via either DVD or Blu-ray. However, when searching the D2D list on the Vudu web site TSAM (Extended Edition) is no longer on the list.

[kokomo]

Re: Some movies lost UV compatibility....

Images like that can be faked pretty easily. Concerning Meet the Parents, I remember reading that is was not UV soon after it was added to D2D in January. Here is proof. I guess it could have had it's UV status added, then taken away again, but I don't remember anyone mentioning that it had finally gone UV, and usually someone does.

https://www.dropbox.com/s/bjh21nml17...rum%20post.jpg from 12-26-2012
https://www.dropbox.com/s/t0as9s2xt2...0mary%20EE.jpg

This is not about me I did not start this thread this is about movies being removed from UltraViolet accounts.Many people have reported this has happened to them recently and in the past.

By the way I have over 200 movies in my UltraViolet account and only 4 on itunes from DVD purchases.

[Walter-S_North_Carolina]

Re: Some movies lost UV compatibility....

https://www.dropbox.com/s/bjh21nml17...rum%20post.jpg from 12-26-2012
https://www.dropbox.com/s/t0as9s2xt2...0mary%20EE.jpg

This is not about me I did not start this thread this is about movies being removed from UltraViolet accounts.Many people have reported this has happened to them recently and in the past.

By the way I have over 200 movies in my UltraViolet account and only 4 on itunes from DVD purchases.

Personally, I have only had the opposite happen (movies getting added to my UV account from Vudu which were not previously there).

I have never had one be taken away.

If it were me, I would go to the mats to find out. In this case, it would be an inquiry to Fox. Seems like you are instead just going to let it stand.

I had HP-DH#2 in SD via a Flixster redemption. It was showing up in my UV account and Vudu as SD only, but I owned the Bluray disc. I did not feel this was fair and after about ten days of e-mail tennis, I got my copy updated to HDX in Vudu and HD in UV.

If you feel strongly, I recommend;

1. Ask Vudu where the 6/17 transaction came from and the details about it.
2. Ask Fox why the extended addition is no longer a UV title.

If you do not care to, I will lament the fact you seemingly lost a UV option from one of your Vudu titles with you. I agree, this would not be fair.

[Walter-S_North_Carolina]

Re: Some movies lost UV compatibility....

According to FMBB's list, TSAB (Extended Edition) was added to his list on 3/7/2013 which is when he initially created the list. TSAB (Theatrical) was added to his list on 6/15/2013. The spreadsheet shows both qualified for D2D via either DVD or Blu-ray. However, when searching the D2D list on the Vudu web site TSAB (Extended Edition) is no longer on the list.

Ahh, now we are getting somewhere. When fox carpet bombed us with new titles, something went amiss with these two where the extended one loss UV status for some reason.

Huh. Go figure.

I don't know about anyone else, but I fail to see justification for abandoning UV/Vudu over this matter. Others may feel differently and I respect that, but I for one am unshaken by such an anomalous fluke. I work in the technology sector and I know good and well stuff like this happens on occasion.

[rdodolak]

Re: Some movies lost UV compatibility....

Ahh, now we are getting somewhere. When fox carpet bombed us with new titles, something went amiss with these two where the extended one loss UV status for some reason.

Huh. Go figure.

I don't know about anyone else, but I fail to see justification for abandoning UV/Vudu over this matter. Others may feel differently and I respect that, but I for one am unshaken by such an anomalous fluke. I work in the technology sector and I know good and well stuff like this happens on occasion.

Agree. However, that doesn't explain why kokomo lost UV rights for that title on UVVU.com or why Vudu gave him a copy of TSAM (theatrical) when he had the extended edition. Since both titles have unique IDs the two titles shouldn't get easily confused.

If Vudu lost UV rights to the extended edition then kokomo should still maintain UV rights on UVVU.com and even though Vudu may lose UV rights he would still have access to the title on Vudu since he perform the D2D, as I understood, through Vudu. Vudu shouldn't have given him a free copy of the theatrical edition. This is speculation, and not necessarily what happened, but it's almost as if Vudu gave him a copy of the theatrical edition, which is UV, since he lost the UV rights to the extended edition. But that would mean Vudu would know what is going on.

[echopulse]

Re: Some movies lost UV compatibility....

Or, it could mean that the ALID was changed. That has happened before. I once did D2D for Night at the Museum. On vudu, it showed Night at the Museum correctly, but on Flixster, and uvvu, it showed Night at the Museum 2, because vudu put the ALID for Night at the Museum 2 in my account. When they changed it to the correct one, Night at the Museum 2 was removed from my uvvu and flixster account, and then Night at the Museum 2 was D2D eligible. Maybe what happened here, was that the ALID for TSAM was changed from the Extended to the Theatrical version. Probably affected everyone. Sometimes, when an ALID is updated, it shows as a new transaction, even though it's not. That explains why some titles rise to the top of your flixster page, even though you added the movie a long time ago. The movies get updated often. So I think it's probably just a mistake. The bottom line though, is you still have the movie, so they didn't shortchange you, you just got a different version than you paid for. I would ask Fox to correct their mistake though.

[rdodolak]

Re: Some movies lost UV compatibility....

That's very possible and if it's the case you would think Vudu would automatically update everyone who previously had the extended edition in their account with the correct ALID. In such case Vudu would have to have known that some people already purchased the extended edition, whether Vudu intended it or not, and that simply changing the ALID for a title would case this problem.

I've also had titles readded to my purchase history. However one example, in my case, was that I redeemed Les Miserables (1998) through Sony. It showed up on UVVU with HDX rights but when Vudu imported it, it originally showed up in my purchased history as "Les Miserables (SD)" because Vudu only had SD rights at the time. Once Vudu obtain HD rights it was added again to my purchase history as "Les Miserables (HDX)".