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Movie Not in Vudu Library

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    Movie Not in Vudu Library

    I'm a little confused by something I was just told on the customer support line? I was going through various movies that I converted on the D2D program and some of them don't show the audio/video quality on the "More Info" tab. I called to ask about this and the CS representative told me that it doesn't show this information because it's not on their "Library". I'm confused because Vudu let's you convert them but not buy them outright, correct? I guess the only way I'll be able to tell what the video/audio quality is is by playing them? Maybe a Vudu rep can explain to us what this means?

    #2
    Re: Movie Not in Vudu Library

    Originally posted by lujan View Post
    I'm a little confused by something I was just told on the customer support line? I was going through various movies that I converted on the D2D program and some of them don't show the audio/video quality on the "More Info" tab. I called to ask about this and the CS representative told me that it doesn't show this information because it's not on their "Library". I'm confused because Vudu let's you convert them but not buy them outright, correct? I guess the only way I'll be able to tell what the video/audio quality is is by playing them? Maybe a Vudu rep can explain to us what this means?
    Hello Lujan,

    Could you give me an example of the movie so i can take a look as well?

    Comment


      #3
      Re: Movie Not in Vudu Library

      Originally posted by DanielH View Post
      Hello Lujan,

      Could you give me an example of the movie so i can take a look as well?
      There are at least 3 movies that don't give the audio/video quality in my list:

      The Accused
      The Island
      XXX: State of the Union

      Comment


        #4
        Re: Movie Not in Vudu Library

        Originally posted by lujan View Post
        There are at least 3 movies that don't give the audio/video quality in my list:

        The Accused
        The Island
        XXX: State of the Union
        Which version of the Island is it? Sorry, want to make sure we get this correct for you.

        Update- Disregard, i was able to locate the movie. I've passed these along to content to fix.

        Comment


          #5
          Re: Movie Not in Vudu Library

          Hmmmm Not to Hijack thread but I looked at my account also and these movies aren't showing for me either although they show in my UV locker and on Flixster

          Comment


            #6
            Re: Movie Not in Vudu Library

            Originally posted by lujan View Post
            There are at least 3 movies that don't give the audio/video quality in my list:

            The Accused
            The Island
            XXX: State of the Union
            It seems that the problem is a bit more in depth than a quick edit. I've filed a bug, but it may take some time to correct the issue.

            But, just so you're aware until then:

            All SD streams are encoded with Dolby Digital Stereo
            The Island and The Accused are Dolby Digital Stereo for HD and HDX as well
            XXX: State of the Union has Dolby Digital 5.1 Surround for HD and HDX.

            Comment


              #7
              Re: Movie Not in Vudu Library

              Originally posted by DanielH View Post
              It seems that the problem is a bit more in depth than a quick edit. I've filed a bug, but it may take some time to correct the issue.

              But, just so you're aware until then:

              All SD streams are encoded with Dolby Digital Stereo
              The Island and The Accused are Dolby Digital Stereo for HD and HDX as well
              XXX: State of the Union has Dolby Digital 5.1 Surround for HD and HDX.
              Is that filed bug report only for those titles or when fixed should it correct the issue with all titles that have that issue?

              Here are a couple more that I can remember off the top of my head:

              Over the Hedge
              The New World (The Extended Cut)

              Comment


                #8
                Re: Movie Not in Vudu Library

                Originally posted by rdodolak View Post
                Is that filed bug report only for those titles or when fixed should it correct the issue with all titles that have that issue?

                Here are a couple more that I can remember off the top of my head:

                Over the Hedge
                The New World (The Extended Cut)
                It looks like it's the case for a larger number of movies. I believe a fix would cover all of them.

                Comment


                  #9
                  Re: Movie Not in Vudu Library

                  Originally posted by DanielH View Post
                  It looks like it's the case for a larger number of movies. I believe a fix would cover all of them.
                  Why are we not able to "search" for these titles? I have The Island and Over the Hedge in My Vudu but when I search for them they do not come up. We should be able to search for movies we own. Is the a bug fix or a new enhancement?

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                    #10
                    Re: Movie Not in Vudu Library

                    Originally posted by LuzRinggold View Post
                    Why are we not able to "search" for these titles? I have The Island and Over the Hedge in My Vudu but when I search for them they do not come up. We should be able to search for movies we own. Is the a bug fix or a new enhancement?
                    There isn't active pricing for the movies. They're only available from D2D or from digital copy redemption which may be the reason you can't find the movies on the site. I can ask for this as a feature request as well. Currently, the sort features are the only way you could find the movie quickly when you have a larger library.

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                      #11
                      Re: Movie Not in Vudu Library

                      Originally posted by DanielH View Post
                      There isn't active pricing for the movies. They're only available from D2D or from digital copy redemption which may be the reason you can't find the movies on the site. I can ask for this as a feature request as well. Currently, the sort features are the only way you could find the movie quickly when you have a larger library.
                      Right, sort and filtering is what we have to use...but with 915 movies these tools are simply not good enough. My kids have gotten to were they would rather walk to our closet and easily find the DVD and put it in the DVD player to watch. They can do that faster than they can find a movie (unless the movie begins with the letter 'A', 'B', or 'C').

                      Thanks for asking for a feature request for this!

                      Comment


                        #12
                        Re: Movie Not in Vudu Library

                        The Island does display the Video/Audio quality details through the VUDU app on my Roku 3. On my PC browser I can download or watch HDX however video details are missing. I do wonder what the reason why may be.

                        Possible reasons:
                        1. Title not currently available for rent or sale.
                        2. Title incorrectly listed as not playable on a MAC or PC.

                        Comment


                          #13
                          Re: Movie Not in Vudu Library

                          Originally posted by DanielH View Post
                          It looks like it's the case for a larger number of movies. I believe a fix would cover all of them.
                          Just a few more that I found:

                          "The Mummy Tomb of the Dragon Emperor" only shows HD and SD but not HDX
                          "Harry Potter and the Chamber of Secrets" only shows SD but not HD or HDX
                          "Cellular" only shows SD but not HD or HDX
                          "Disturbia" doesn't show any video/audio quality information

                          I own all of these in HDX

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