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Problems with Ultraviolet locker and collections more the 1000 movies/TV

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    #31
    Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

    Originally posted by Walter-S_North_Carolina View Post
    I think a bit of history may be helpful here. I know I am just a voice from the nameless legion of folk in the low triple digits, but I have done my time in the research corner.

    The initial inception of the UV/Flixster marriage was so folks could have a digital copy or two from new releases toting around on their iPhone without the studios shelling out six figures to Apple, Corp.

    In that model, their systems work good. They are superficially sound and have the appearance of cosmetic touches to wow one's friends at being able to watch a movie on your phone.

    Although the DECE systems were designed with a very ambitious big picture in mind, this initial deployment was what was technically architected.

    scene two:

    At the same time as this, people were putting Blockbuster Video out of business from adoption of NetFlix for in home watching. A small player in this emerging market segmet that had a set-top box to provide owned content via over-the-top internet bandwidth was bought by Wal-Mart Corp.

    A chemical witch's brew emerged.

    Utilizing UV to wow your friends at being able to watch a movie on your iPhone changed to iVoD with an amazing consumer acceptance.

    Folks were now piping in 1080p onto their ubiquitous flat screens.

    Wal-Mart decided to throw some gas on this already out of control fire by letting folks convert their collections of physical media onto their new iVoD system. The cost they charged was speculatively at or below cost, obviously meant as an incentive offer to jump start consumer acceptance.

    This is known as a disruptive technology and a paradigm shift ensued (we are still in the midst of it really).

    While Vudu took off using the venture capital of the likes of their new daddy which dwarf all but a handful countries on the planet, Flixster and CinemaNow remained all but static with an architecture designed to host the old model.

    So, yes , but there is a history lesson which can explain why that is.

    I am confident the DECE member's systems will adapt to the new iVoD model blazed by Vudu. It will just take time for the new paradigm to be digested.
    I think there was at least one other step that you missed which was either the studios or Flixster/WB getting really threatened by the success of UV becoming so tied to VUDU and introducing the limitation of how many streaming services that stay permanently logged in with a UV family. I can't think of who on earth benefits from all 6 of the members of my UV family not being able to consistently access their VUDU accounts besides Flixster and Cinemanow, etc.

    Comment

      #32
      Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

      Originally posted by Ruinit View Post
      8 huh I guess I should have said I had 12 tv's lol Still a good start!!

      Okay, so lets say I live in a house the size of an elementary school. I have twelve flat screen TVs and each one is an iTV or SmartTV. I want every one to holm off one Vudu library. Sadly, I find the device limit imposed by Vudu to be stifling.

      Let's say hypothetically, Vudu is feeling generous and raises the limit to twelve so I can now turn on the TV near the jacuzzi, the garage, and the one in the guest bedroom which I previously had to leave just on NetFlix.

      Here is the problem. Unless I am fed from a fixed wireless 50Mbps+ line of sight internet feed, Google Gb internet, or some military technology, my palatial home simply does not have sufficient bandwidth for that number of TVs to watch Vudu HDX movies at the same time.

      The math does not add up with today's commonly available internet throughput.

      Comment

        #33
        Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

        Originally posted by seregloth View Post
        I think there was at least one other step that you missed which was either the studios or Flixster/WB getting really threatened by the success of UV becoming so tied to VUDU and introducing the limitation of how many streaming services that stay permanently logged in with a UV family. I can't think of who on earth benefits from all 6 of the members of my UV family not being able to consistently access their VUDU accounts besides Flixster and Cinemanow, etc.

        Here is another.

        Vudu becomes so big, they no longer see benefit from being a member of DECE, leave the consortium to the rag tag bunch of companies who are trying to be vendors for a system Vudu has left in their dust.

        I do not think this will happen.

        Currently, the stated objective of DECE and their members is "...a drive for critical mass". They may include some smoke and mirrors, good cop / bad cop, or other attention grabbing ploys.

        In the end, it is the no holds barred drive to get their numbers to a point where the critical mass ignites it as a platform of common acceptance in the broader consumer market.

        At this point, nothing else matters as much. IMHO, they are on track to breach critical mass in about a year. This is principally due to claiming the high ground of all but exclusive rights to the digital copy market.

        The demarcation of critical mass is rather an ambiguous thing to mark, but I think it will be generally able to be stated that UV will have reached critical mass by that time.

        Once critical mass is obtained, all DECE members will benefit.

        Comment

          #34
          Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

          Originally posted by Walter-S_North_Carolina View Post
          Okay, so lets say I live in a house the size of an elementary school. I have twelve flat screen TVs and each one is an iTV or SmartTV. I want every one to holm off one Vudu library. Sadly, I find the device limit imposed by Vudu to be stifling.

          Let's say hypothetically, Vudu is feeling generous and raises the limit to twelve so I can now turn on the TV near the jacuzzi, the garage, and the one in the guest bedroom which I previously had to leave just on NetFlix.

          Here is the problem. Unless I am fed from a fixed wireless 50Mbps+ line of sight internet feed, Google Gb internet, or some military technology, my palatial home simply does not have sufficient bandwidth for that number of TVs to watch Vudu HDX movies at the same time.

          The math does not add up with today's commonly available internet throughput.
          It's not about whether all of them can stream at once; the problem is if I want to watch on one TV today and then a different one tomorrow, do I have to go into my account and remove some devices and add others back on every time I want to use a different device? That's the ridiculous part of the device limit. (We only have two TVs, so it's not really an issue for us, but in principle I'd like to see the device limit removed, although I understand that Vudu and the license holders have an interest in seeing that I don't add 100 acquaintances' TVs to my account.)

          Comment

            #35
            Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

            Originally posted by MaxH View Post
            It's not about whether all of them can stream at once; the problem is if I want to watch on one TV today and then a different one tomorrow, do I have to go into my account and remove some devices and add others back on every time I want to use a different device? That's the ridiculous part of the device limit. (We only have two TVs, so it's not really an issue for us, but in principle I'd like to see the device limit removed, although I understand that Vudu and the license holders have an interest in seeing that I don't add 100 acquaintances' TVs to my account.)
            Oh, I do agree the Whole Home DVR feature is really cool. That way my saved point follows me to different TVs.

            It just seems that eight is a lot and twelve would be excessive. One would have to assume if there are twelve TVs holmed onto one Vudu library in one home, that at some point they may all try to be on at the same time.

            If it is just one person walking around a king sized house, Vudu has no way of knowing this and instead need assume that there will actually be twelve people wanting to watch at the same time.

            Vudu is an "over the top" iVoD provider. They need consider average internet throughput into what limits they put on their service.

            Adaptive codecs or no, if twelve people try to watch an HDX movie at the same time on twelve different TVs in one home that has a 6Mbps DSL connection, Vudu will be seen as a provider of bad video quality, when really it is the end users over utilizing their internet throughput and the adaptive codecs needing to adjust everyone down to the lowest quality.

            Comment

              #36
              Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

              Any other large-collectors having issues just viewing/editing your account? I have ~750 movies/tv shows in my locker and lately I can view my collection perfectly fine, but when I go into the settings to manage my info/linked services etc I am having issues where I can't edit any fields or click on any links (even the UV homepage link on the top/left). Anyone else having this issue?

              Comment

                #37
                Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                This has become laughable. I can't believable how incompetent UV support is. Vudu support needs to go train them. For goodness sake this is really unbelievable!!! The interaction is actually longer than this with me saying basically the same the over and over. This started on Aug. 2nd, I finally have given up they wore me down.


                Read this from the bottom up:

                Ultraviolet Customer Care - JC. (Customer Care)
                Aug 21 12:18 pm (NDT)

                Hi there,

                If you are using other media providers other than Vudu, you will need to link those providers as well.

                Thank you for your patience and understanding during this process,

                JC.
                UltraViolet Customer Care


                Moweb
                Aug 21 12:17 pm (NDT)

                Hi again,

                I understand 100% some movies might not show on some providers. My problem
                is some of my movies don't show on the Ultraviolet website. Like I said
                earlier Vudu is the only site the displays all of my Ultraviolet compatible
                collection. I expect the Ultraviolet site to be able to do this as well but
                since I've gone over around 900 movies the Ultraviolet is randomly not
                showing movies that were there in the past.

                So, because I keep confusing the issue by mentioning other providers lets
                concentrate on this fact which is my original issue. Ultraviolet is not
                showing or missing some of my UV compatible collection. Vudu is showing all
                of my UV compatible collection. I want my Ultraviolet account to display
                all of my UV compatible collection. These two accounts are linked.

                Thanks for your assistance,

                MW

                Ultraviolet Customer Care - JC. (Customer Care)
                Aug 21 12:07 pm (NDT)

                Hi there,

                Some movies may not show up in some media provider accounts, because they do not have that movie available.

                This is a known issue with larger collections for the page to take a while for it to load.

                Thank you for your patience and understanding during this process,

                JC.
                UltraViolet Customer Care


                Moweb
                Aug 21 11:56 am (NDT)

                Hello,

                About 90% of the movies in my collection are from the provider Vudu. My
                Vudu account is and always has been linked to Ultraviolet. Vudu is the only
                service provider that displays *ALL* of my Ultraviolet compatible
                collection. Ultraviolet, Flixster, Cinemanow, M-GO, Paramount, Sony,
                Universal cannot display all of my collection. Flixster says this is a
                known problem for them with large collections and they are working to
                correct it. Since Ultraviolet is the catalyst for my collection I need to
                see my entire collection via the Ultraviolet website. In addition the
                Ultraviolet website has selections to display 4, 8, 16, 32, or All movies
                per page. The Ultraviolet website will sometimes not change to the
                selection of *ALL*. I can however consistently select any of the other
                options 4, 8, 16, or 32 movies per page. Lastly, the Ultraviolet website is
                very slow to load my collection sometimes > 10 minutes. Vudu in contrast
                takes mere seconds. I hope this information helps.

                Ultraviolet Customer Care - JC. (Customer Care)
                Aug 21 11:23 am (NDT)

                Hi there,

                While looking into this further.

                I have found 1187 movies in your 'moweb' account.

                Is this account linked to your media providers account?

                Please log in and verify if you see these movies.

                Thank you for your patience and understanding during this process,

                JC.
                UltraViolet Customer Care


                Moweb
                Aug 16 08:57 pm (NDT)

                Hello,

                I guess I have now totally confused my issue. The problem I'm facing is the
                Ultraviolet website is missing movies in my locker. I suspect that because
                my collection is so large the site is unable to handle it. Vudu is the only
                service that has my entire collection showing. CinemaNow, Flixster,
                Paramount, Universal, Sony, M-GO, and Ultraviolet can't seem to display my
                entire collection. These sites also give 502 bad gateway messages sometimes
                when trying to load. Can this problem be fixed for me and display my entire
                collection without missing movies?

                Thank you,

                MW

                Comment

                  #38
                  Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                  Ah, the old "keep misinterpreting the question until the customer hangs up in frustration" tactic.

                  Comment

                    #39
                    Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                    MoWeb,

                    Thank you for some mid afternoon comic relief. That e-mail chain almost had me in tears.

                    On a serious note, it appears they are being purposefully evasive and avoiding a direct answer as it may force their hand at a major forklift upgrade of their backend systems.

                    You have my condolences. This should not be how a technology company operates in 2013.

                    Comment

                      #40
                      Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                      Originally posted by MaxH View Post
                      Ah, the old "keep misinterpreting the question until the customer hangs up in frustration" tactic.

                      Originally posted by Walter-S_North_Carolina View Post
                      MoWeb,

                      Thank you for some mid afternoon comic relief. That e-mail chain almost had me in tears.

                      On a serious note, it appears they are being purposefully evasive and avoiding a direct answer as it may force their hand at a major forklift upgrade of their backend systems.

                      You have my condolences. This should not be how a technology company operates in 2013.
                      You know, I shave my head but this had me pulling my hair out!

                      I mean really?????

                      ...Oh, and I didn't post the best parts

                      Comment

                        #41
                        Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                        That is really frustrating when that happens and I feel for you...

                        Comment

                          #42
                          Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                          at the 900 mark and looks like I can no longer click all and view the whole collection on one page at the ultraviolet website......doesn't refresh to that any longer, stays on one page, this is in uvvu.com locker, they really need to revamp the site but maybe better off not doing that, could be worst I spose, at least they all still show in vudu, that is what counts most I guess

                          Comment

                            #43
                            Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                            Originally posted by nganiere View Post
                            at the 900 mark and looks like I can no longer click all and view the whole collection on one page at the ultraviolet website......doesn't refresh to that any longer, stays on one page, this is in uvvu.com locker, they really need to revamp the site but maybe better off not doing that, could be worst I spose, at least they all still show in vudu, that is what counts most I guess
                            Right.

                            the uvvu.com UI (user interface) is clunky.

                            The uvvu API (application programming interface) works fine, which is why Vudu has no problem showing the titles from your UV locker.

                            Comment

                              #44
                              Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                              I have over 800 something in my uvvu.com locker... It takes forever for it load just started asking for help from them. Told them the problems..Get some chick repsonding telling me i must have other accounts telling me how to merge them and saying i could only have 6 total(in which i already said i merged the accounts in the first email). Well i already merged all my account then remove users after the merge which doesnt take away your movies. That way i could merge more. Total ive had about 8 or 9 accounts merged. Then she told me it wasnt possible. So last response i sent asked if she could send my case to engineering or someone that knew more then what it told to say on her screen or book. No reply yet

                              Comment

                                #45
                                Re: Problems with Ultraviolet locker and collections more the 1000 movies/TV

                                Originally posted by TheNewGuy View Post
                                I have over 800 something in my uvvu.com locker... It takes forever for it load just started asking for help from them. Told them the problems..Get some chick repsonding telling me i must have other accounts telling me how to merge them and saying i could only have 6 total(in which i already said i merged the accounts in the first email). Well i already merged all my account then remove users after the merge which doesnt take away your movies. That way i could merge more. Total ive had about 8 or 9 accounts merged. Then she told me it wasnt possible. So last response i sent asked if she could send my case to engineering or someone that knew more then what it told to say on her screen or book. No reply yet
                                This sounds like the same girl that told me my UV copies of Game of Thrones season 1 and True Blood season 5 are "not UV copies". Those were her exact words. The lower level support agents are absolutely clueless as to how all of this works.

                                The bottom line is the current crop of support agents over at UV either need to be properly trained or replaced. Although not as much a some I have a lot of money invested in my collection and this all needs to be resolved ASAP.

                                Whats really sad is Ultraviolet doesn't have a forum where we can discuss issues with the service and site. This may actually help them in getting some of the issues finally fixed instead of sifting through support tickets. IMHO

                                Comment

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