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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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In-Home D2D Bugs - Movie not recognized / Mapping Issues

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    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

    Seven (UPC: 794043499722) There was a problem while verifying this disc.
    Chelsea Walls (UPC: 658149802025) There was a problem while verifying this disc.
    The Pest (UPC: 043396050792) There was a problem while verifying this disc.
    Run Lola Run (UPC: 043396040144) There was a problem while verifying this disc.

    Comment


      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

      This has been mentioned, but including the UPC.

      Blade Triple Feature (UPC 88392940657)
      Blade - Works
      Blade II - Works
      Blade: Trinity - Fails to recognize.

      Comment


        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

        Overnight Delivery DVD (794043963427) is not recognized.

        Comment


          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

          Each of the following is DVD, has been scanned while logged into my account, and is listed as being D2D eligible:
          The Brothers McMullen (UPC: 024543005681) There was a problem while verifying this disc.
          Body Double (UPC: 043396041196) There was a problem while verifying this disc.
          Big Daddy (Already reported by others; UPC: 043396039223) There was a problem while verifying this disc.
          Can't Hardly Wait (UPC: 043396027145) There was a problem while verifying this disc.
          Candyman (UPC: 043396946392) There was a problem while verifying this disc.
          Christine (UPC: 043396016194) There was a problem while verifying this disc.
          Cruel Intentions 2 (UPC: 043396058415) There was a problem while verifying this disc.

          This is a DVD that maps to the wrong title, but the physical disc is listed as being D2D eligible:
          Behind Enemy Lines (UPC: 024543038030) Maps as Behind Enemy Lines: Colombia

          Each of the following is a DVD that asked for manual title entry, and then gave the following message: We are in the process of manually verifying your disc.
          Cannibal! The Musical (UPC 79035799863)
          Carrie (1976) (UPC 027616865519)
          Darkman 2: The Return of Durant (UPC 025195004930) <--- This is from a Darkman Trilogy set I own. Disc 1 has the first two movies on it, but only the first one appears for conversion. Disc 2 has the third movie on it, and it worked fine (as did the first movie on the first disc).

          Just out of curiosity, and I promise I'm not being passive-aggressive here, but does anything ever happen with these posts? I've read some of them where people were re-posting months later saying they never heard about their titles. Also, before I knew there was a forum that is actually moderated, I had tried some Blu-ray titles that didn't work, got the "We are in the process of manually verifying..." message, and assumed I'd hear from someone down the road. Is that activity still linked to my account, and if a moderator goes in to look into the titles I've posted here, will they see those other submissions and address them?

          I'm brand new to the D2D process, and appreciate the patience and help. I have a large collection I'll be working on in batches, so I'll probably be posting again soon. Happy New Year everyone!

          Comment


            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

            Hi again, here's another batch of movies I'm having trouble converting to digital...

            The following are discs that show as being eligible for D2D:
            • Notting Hill (Blu-ray, UPC 025192010606) There was a problem while verifying this disc.
            • Ender's Game (Blu-ray, UPC 25192217067) There was a problem while verifying this disc.
            • Bad Girls (DVD, UPC 024543130581) There was a problem while verifying this disc.
            • The Arrival (DVD, UPC 012236044604) There was a problem while verifying this disc.
            • Apt Pupil (DVD, UPC 043396223097) There was a problem while verifying this disc.
            • Amadeus (DVD, UPC 085393621827) There was a problem while verifying this disc.
            • 54 (DVD, UPC 717951001832) There was a problem while verifying this disc.
            • Mixed Nuts (DVD, UPC 043396065345) There was a problem while verifying this disc.
            • Demolition Man (DVD, UPC 085391298526) There was a problem while verifying this disc.
            • Desperate Measures (DVD, UPC 043396217591) There was a problem while verifying this disc.


            The following Blu-ray maps to the wrong disc, but is listed as D2D eligible:
            • The Exorcist (Extended Director's Cut, Disc 1 of the 3-disc 40th Anniversary Collection), (UPC 883929318407) maps as the Theatrical Version. The disc for the Theatrical Version also maps to this version, behaving normally.


            The following are discs that asked for manual title entry, and then gave the following message: We are in the process of manually verifying your disc.
            • Scorpion King 4: Quest for Power (Blu-ray, UPC 25192200953)
            • 3 Days to Kill (Blu-ray, UPC 024543909552)
            • Deepstar Six (DVD, UPC 012236116042)

            Comment


              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

              Old School Unrated Blu-Ray says it is not available for disc to digital conversion even thought it is on the list. Customer service couldn't give an answer why.

              Comment


                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                Originally posted by bradandbree View Post

                Just out of curiosity, and I promise I'm not being passive-aggressive here, but does anything ever happen with these posts? I've read some of them where people were re-posting months later saying they never heard about their titles.
                I never have. Yes it is disappointing, but what do you do. Every once in a while I still attempt to home d2d common dvds that never went through before just in case there has been some type of update. Nope, always the same.

                Comment


                  Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                  The customer service response I got just pointed me to this thread (actually the OLD version of this thread) instead of actually fixing the discs that weren't recognized.

                  Just keep getting the same "We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete. For instant conversion you may take this disc to your nearest Walmart store."

                  Vacation (2015, Bluray) - Barcode 883929457748
                  The Second Best Marigold Hotel (Blu-ray) - Barcode 024543989059

                  Comment


                    Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                    I'm wanting to add these movies but it says there's a problem verifying the discs.
                    Fireflies In The Garden
                    The Oranges
                    Die Hard
                    Die Hard 2
                    Die Hard With A Vengeance
                    Husk

                    Comment


                      Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                      Alpha and Omega: The Legend Of The Saw Toothed Cave-Unable to verify disc

                      Comment


                        Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                        Originally posted by bradandbree View Post

                        The following are discs that asked for manual title entry, and then gave the following message: We are in the process of manually verifying your disc.
                        • Scorpion King 4: Quest for Power (Blu-ray, UPC 25192200953)
                        • 3 Days to Kill (Blu-ray, UPC 024543909552)
                        • Deepstar Six (DVD, UPC 012236116042)
                        They don't seem to be listed as available for conversion (dunno if that changed recently).

                        Comment


                          Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                          Superman - Man of Steel -Bluray (Box came with DVD, Blurry and Special Features.
                          Error says "There was a problem while verifying this disc"

                          Comment


                            Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                            Originally posted by Kyool View Post
                            The customer service response I got just pointed me to this thread (actually the OLD version of this thread) instead of actually fixing the discs that weren't recognized.

                            Just keep getting the same "We are in the process of manually verifying your disc. We will contact you as soon as the verification is complete. For instant conversion you may take this disc to your nearest Walmart store."

                            Vacation (2015, Bluray) - Barcode 883929457748
                            The Second Best Marigold Hotel (Blu-ray) - Barcode 024543989059
                            They're too new.

                            Comment


                              Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                              Notorious (2009). I own the un-rated Blu-ray version.

                              VUDU has both the theatrical and unrated versions - about a 6 minute difference.

                              http://www.vudu.com/movies/#!content...orious-Unrated
                              http://www.vudu.com/movies/#!content...ous-Theatrical

                              The disc to digital app has a problem recognizing the Blu-ray and asks you to type in the title. When you do it says something about checking on the problem and it's done. You're left staring at the screen wondering if and when the problem will be corrected.

                              Comment


                                Re: In-Home D2D Bugs - Movie not recognized / Mapping Issues

                                Error message when converting:

                                The Wolverine
                                How to Train Your Dragon 2

                                Comment

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