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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Breaking Bad Complete Series

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    #31
    Re: Breaking Bad Complete Series

    Originally posted by kgreen29 View Post
    Also why if we have redeemed does it still say buy the season at top left. If we redeemed it should say owned. I had a family member over that went to watch a season and almost clicked on own season even though i have the episodes. Please fix this as well. I also have the mising episodes on the final season.
    If it says own season on the top left you have missing episodes in that season.

    Comment


      #32
      Re: Breaking Bad Complete Series

      My full series that was redeemed from the box set is completely messed up as well. I google searched and found this thread.

      Is there any progress being made toward resolution, and is there someone more appropriate that we can complain to? Perhaps if they receive some public pressure it might help.

      Comment


        #33
        Re: Breaking Bad Complete Series

        I inquired about it at the Sony Pictures site and they told me to go fly a kite since I didn't redeem it there. I had a ticket opened with Flixster and they said they would upgrade my seasons to HD, but nothing happened. I think Sony is the root of the problem and they are being less than helpful.

        Comment


          #34
          Re: Breaking Bad Complete Series

          I would say at this point everyone who redeemed with Sony should send them a support request (you can do that once you log in to your Sony account, under the Help section). It has been 10 days since the release, and nothing has changed/imrpoved, and I wonder if we are all "hoping" Sony will fix this on their own, they have not reason to if we do not complain to them. I just send them an e-mail (problem is they restrict it to 500 characters, and that is not much, I had plenty more to tell them, but had to shorten it to fit the restriction). Id anyone reading this who redeemed through Sony send it, it may help, otherwise it may never be fixed. TargetTicket and CinemaNow are not showing the collection either (hate Flixster, their site is a MESS, I have over 700 titles, and they cannot even load my collection anymore, for over a week and are doing nothing about it!) Below is a sample of what I sent:

          -----------------------
          I redeemed the UV Digital Copy of Breaking Bad Compl Series, on Sony?s site. While all ep?s showed on Sony site, there are problems with all UV stores. On Vudu, 18 episodes missing
          S1 Ep. 1-7
          S2 Ep. 6
          S3 Ep. 5, 10
          S4 Ep. 2, 4, 5, 9, 11, 13
          Final S Ep. 6, 7
          Vudu support says it?s a Sony problem. The Sony site doesn?t have a iOS or PS3 app, so I can?t watch the show anywhere digitally. Very disappointing! Can you fix this so the full collection shows on Vudu since you advertise it as UV?
          -----------------------
          If we flood Sony's support page with complaints, they may do something about it (doubtful, but what is there to lose).

          Comment


            #35
            Re: Breaking Bad Complete Series

            Are you getting them all in HD? I have the same missing episodes plus the SD/HD problems with many of the episodes I outlined earlier.

            Comment


              #36
              Re: Breaking Bad Complete Series

              I redeemed mine on Dec. 3, and on the Sony Site they are all showing in HD&SD, I checked them one at a time.

              Originally posted by Petro49er View Post
              Are you getting them all in HD? I have the same missing episodes plus the SD/HD problems with many of the episodes I outlined earlier.

              Comment


                #37
                Re: Breaking Bad Complete Series

                Just redeemed through VUDU. All is well.

                Comment


                  #38
                  Re: Breaking Bad Complete Series

                  Originally posted by tkdkid717 View Post
                  Just redeemed through VUDU. All is well.
                  Really? Was that for the entire series or just a particular season?

                  Comment


                    #39
                    Re: Breaking Bad Complete Series

                    Originally posted by tgmoore71 View Post
                    Really? Was that for the entire series or just a particular season?
                    Entire series. They have redemption pages now for breaking bad barrel gift set:1-3, and one for 4-final.

                    Comment


                      #40
                      Re: Breaking Bad Complete Series

                      Originally posted by tkdkid717 View Post
                      Entire series. They have redemption pages now for breaking bad barrel gift set:1-3, and one for 4-final.
                      I am so computer illiterate, do you have a link?

                      Comment


                        #41
                        Re: Breaking Bad Complete Series

                        Originally posted by tgmoore71 View Post
                        I am so computer illiterate, do you have a link?
                        1-3:

                        http://www.vudu.com/redeemecopy.html?eccid=499290

                        4-final:

                        http://www.vudu.com/redeemecopy.html?eccid=499108

                        Comment


                          #42
                          Re: Breaking Bad Complete Series

                          Vudu what is the status here. Are you fixing it or what. I redeemed through Sony. UV shows all eps owned. Tried to redeem through you but got invalid code. Fix the problem already.

                          Comment


                            #43
                            Re: Breaking Bad Complete Series

                            Originally posted by kgreen29 View Post
                            Vudu what is the status here. Are you fixing it or what. I redeemed through Sony. UV shows all eps owned. Tried to redeem through you but got invalid code. Fix the problem already.
                            It worked for me. Maybe you entered the code incorrectly?

                            Comment


                              #44
                              Re: Breaking Bad Complete Series

                              Originally posted by kgreen29 View Post
                              Vudu what is the status here. Are you fixing it or what. I redeemed through Sony. UV shows all eps owned. Tried to redeem through you but got invalid code. Fix the problem already.
                              I redeemed through sony too and Vudu won't accept the code I already used at sony.
                              Hopefully the mod Dan H. will have some insight soon. In the meantime, I suggest everybody else use the links tkdkid717 provided.

                              Comment


                                #45
                                Re: Breaking Bad Complete Series

                                I can confirm that these 2 VUDU links that were posted work perfectly. I have the barrel set and entered my 2 codes a moment ago, and they immediately showed up in My TV as 'Seasons 1-3' and 'Seasons 4-Final' (2 separate listings). All seasons, all episodes and all in HDX, according to the metadata.

                                It's slightly annoying that I have the Complete Series split up into 2 parts in my collection, but that's a minor quibble. Everything seems to have worked as far as the redemption is concerned.

                                I definitely recommend redeeming BREAKING BAD through VUDU as opposed to anywhere else, just to be safe. I only hope that the people here who already redeemed and had problems with episodes missing/some only in SD/etc. are able to have Customer Service get them fixed immediately.

                                EDIT: One unusual thing--I had purchased a few individual episodes from the Final Season back in September to view, and as a result I have a 'Final Season' listing in My TV. After redeeming these Complete Series codes tonight, I not only have the 'Season 1-3' listing and the 'Season 4-Final' groupings in My TV, I still have the earlier 'Final Season' listing showing up still, which is redundant and a little annoying. Hopefully they can remove it at some point.

                                Also, the UVVU symbol is showing in each of the 2 redeemed listings, but still not in the individual seasons.
                                Last edited by Jeff*H; 12-05-2013, 10:41 PM. Reason: additional info

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