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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Is there a Disc-to-Digital cache that prevents changing order from DVD to BD?

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    #1

    Is there a Disc-to-Digital cache that prevents changing order from DVD to BD?

    So had three movies that I originally scanned DVD copies for disc to digital, but then found out that we actually have BD copies of the same movies. I removed the original entries from the cart before buying and used the BD to scan again, they were recognized as BD, and I selected the HDX file for $2. But afterwards, it showed it still at the DVD price and resolution I had chosen previously.

    I deleted them again and submitted the order without them, thinking I'd just do another order afterwards, but it still inputs them as if it's the DVD in the order, despite the fact that the program shows it's a BD when it scans the disc and says it's just $2 for the HDX version but the "shopping cart" shows just SD resolution for the $2. I'm hesitant to continue without knowing I'm going to actually get the HDX resolution.

    I uninstalled the VudotoGo and reinstalled. Same thing. Uninstalled and installed in a different directory. Same thing.

    Is there a cache at the system end that has to be cleared? My next step is to attempt to install my BD burner on a laptop but I'm thinking I'm going to end up with the same results as I'm suspecting the order cache is in the cloud at the Vudu end.

    Suggestions? Thanks.
    Tags: None
    #2
    Re: Is there a Disc-to-Digital cache that prevents changing order from DVD to BD?

    Originally posted by spuck20 View Post
    So had three movies that I originally scanned DVD copies for disc to digital, but then found out that we actually have BD copies of the same movies. I removed the original entries from the cart before buying and used the BD to scan again, they were recognized as BD, and I selected the HDX file for $2. But afterwards, it showed it still at the DVD price and resolution I had chosen previously.

    I deleted them again and submitted the order without them, thinking I'd just do another order afterwards, but it still inputs them as if it's the DVD in the order, despite the fact that the program shows it's a BD when it scans the disc and says it's just $2 for the HDX version but the "shopping cart" shows just SD resolution for the $2. I'm hesitant to continue without knowing I'm going to actually get the HDX resolution.

    I uninstalled the VudotoGo and reinstalled. Same thing. Uninstalled and installed in a different directory. Same thing.

    Is there a cache at the system end that has to be cleared? My next step is to attempt to install my BD burner on a laptop but I'm thinking I'm going to end up with the same results as I'm suspecting the order cache is in the cloud at the Vudu end.

    Suggestions? Thanks.
    Anytime you remove a title from vudutogo it will be added to the in store Disc to Digital list. Removing the title(s) in question from that list would allow you to add the BD version with vudutogo.

    Comment

      #3
      Re: Is there a Disc-to-Digital cache that prevents changing order from DVD to BD?

      Originally posted by spuck20 View Post
      So had three movies that I originally scanned DVD copies for disc to digital, but then found out that we actually have BD copies of the same movies. I removed the original entries from the cart before buying and used the BD to scan again, they were recognized as BD, and I selected the HDX file for $2. But afterwards, it showed it still at the DVD price and resolution I had chosen previously.

      I deleted them again and submitted the order without them, thinking I'd just do another order afterwards, but it still inputs them as if it's the DVD in the order, despite the fact that the program shows it's a BD when it scans the disc and says it's just $2 for the HDX version but the "shopping cart" shows just SD resolution for the $2. I'm hesitant to continue without knowing I'm going to actually get the HDX resolution.

      I uninstalled the VudotoGo and reinstalled. Same thing. Uninstalled and installed in a different directory. Same thing.

      Is there a cache at the system end that has to be cleared? My next step is to attempt to install my BD burner on a laptop but I'm thinking I'm going to end up with the same results as I'm suspecting the order cache is in the cloud at the Vudu end.

      Suggestions? Thanks.
      Check http://www.vudu.com/disc_to_digital.html that's where they'll be stored, just remove them from this list and put the blu-ray through again, it should work fine.

      Comment

        #4
        Re: Is there a Disc-to-Digital cache that prevents changing order from DVD to BD?

        Originally posted by Jerry8169 View Post
        Check http://www.vudu.com/disc_to_digital.html that's where they'll be stored, just remove them from this list and put the blu-ray through again, it should work fine.
        Thanks for the responses. I actually figured it out on my own about an hour after I submitted my post when I stumbled upon the store queue and saw the discs in questions there. However, this initial forum post hadn't been cleared yet by the moderator and wasn't visible so I couldn't say "Never Mind."

        At least this might serve as a future reference for others because I had searched the forums and hadn't had any luck in finding the applicable answer. Thanks again.

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