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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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UVVU Website Issues

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    #1

    UVVU Website Issues

    In my ultraviolet collection on uvvu.com, I can only see 60 out of 550 movies. About 20 of these movies have 10 copies of each, and they are only films that I have purchased since October. Is anyone else having this issue? I hope this gets fixed, as of now I can't verify my collection, but they all show up in vudu.
    Tags: None
    #2
    Re: UVVU Website Issues

    Originally posted by echopulse View Post
    In my ultraviolet collection on uvvu.com, I can only see 60 out of 550 movies. About 20 of these movies have 10 copies of each, and they are only films that I have purchased since October. Is anyone else having this issue? I hope this gets fixed, as of now I can't verify my collection, but they all show up in vudu.
    I've been having the same problem for a few weeks, but I get more than 60 movies. Not sure exactly how many, but my count on the UV website is more than double my Vudu count due to all the dups. Many of the ones I converted a long time ago appear without dups, but all the recent stuff has 10 or more dups.

    I'm not too worried about it. When I get a new UV film via Vudu, I check Flixster or Cinema Now to be sure it carries all the way through to another provider.

    Comment

      #3
      Re: UVVU Website Issues

      Yes, this has been going on since around the beginning of November and is also being talked about on this thread.

      Comment

        #4
        Re: UVVU Website Issues

        Ditto and then some. Out of a UV title count (not counting TV seasons) for movies of 1,110 titles, the VUDU UV only purchase, redemption & D2D activity reflects 2,068 titles attributable to VUDU in UV (some of this maybe TV, but I have nowhere near that many TV titles, seasons or episodes in VUDU). So this math is more than a little "fuzzy".

        As an example I have 22 duplicates of "Executive Decision", this seems to be repeated in a "22 duplicates" sequence of duplicate titles throughout the library of UV titles.

        Like 22 duplicates of "Fat Man & Little Boy", 22 duplicates of just about everything under the sun. To top it off, there are huge blocks of titles in the alphabetic sequences missing. Does not matter how I acquired them, some are VUDU acquisitions, some other services & some D2D conversions with VUDU & other services. There is no common factor to this mess. None of this appears to be attributable to initial conversion of the title to SD, then up converting to HDX, they were all converted initially as HDX. I am totally mystified.....but, not amused.

        Trying to live with it, as long as the other services pull the UV titles through and VUDU continues to pull the UV titles through I am not going to call UV and mess with the issue. My concern is that they will further complicate and discombobulate the existing mess, resulting in a loss of titles in my library. My trust factor has seriously eroded.....

        I might add in postscript, that, VUDU remains the go to choice for me for viewing, redemption, conversion, etc... . Their reliability is exceptional!!!!!

        Comment

          #5
          Re: UVVU Website Issues

          Same problem and uvvu.com has the absolute worst customer service I've ever experienced. It's almost as bad as the site, which has always been buggy and absurdly slow.

          Comment

            #6
            Re: UVVU Website Issues

            Originally posted by replica145 View Post
            Same problem and uvvu.com has the absolute worst customer service I've ever experienced. It's almost as bad as the site, which has always been buggy and absurdly slow.
            I agree, in fact I didn't know that they has a "customer service".

            I have often wondered what would happen if we somehow lost access to our UV locker. This whole process is nice when it works, but what about when it doesn't. Are we putting too much trust in technology? What happens if UV fails or is replaced with something "better"? Will we loose all our movies?

            I think these are valid questions and most likely the fear of many people who are holding out on using UltraViolet. And the problem is that there isn't an UltraViolet body stepping up to address this and there still seem to be studios working against UV.

            It's frustrating to see how SLOW things happen in the UltraViolet world! Was it this way with iTunes? I guess it was, I also do remember when Blu-rays started coming out. It was years before there were enough titles to make me start considering buying Blu-rays and they are still releasing older movies for the first time on Blu-ray. I would feel better if I saw a stronger commitment to UV by ALL the studios and if UV would be more active in building a stronger future...starting with fixing their website and making sure that when a studio makes their movies UV that ALL retailers and services get the news and not just one or two.

            Comment

              #7
              Re: UVVU Website Issues

              Originally posted by LuzRinggold View Post
              I agree, in fact I didn't know that they has a "customer service".

              I have often wondered what would happen if we somehow lost access to our UV locker. This whole process is nice when it works, but what about when it doesn't. Are we putting too much trust in technology? What happens if UV fails or is replaced with something "better"? Will we loose all our movies?

              I think these are valid questions and most likely the fear of many people who are holding out on using UltraViolet. And the problem is that there isn't an UltraViolet body stepping up to address this and there still seem to be studios working against UV.

              It's frustrating to see how SLOW things happen in the UltraViolet world! Was it this way with iTunes? I guess it was, I also do remember when Blu-rays started coming out. It was years before there were enough titles to make me start considering buying Blu-rays and they are still releasing older movies for the first time on Blu-ray. I would feel better if I saw a stronger commitment to UV by ALL the studios and if UV would be more active in building a stronger future...starting with fixing their website and making sure that when a studio makes their movies UV that ALL retailers and services get the news and not just one or two.
              Yea there is really no foundation for the UV system. It's entirely reliant on the services the content is licensed to. It's kind of worrisome.

              I can't have my Ultraviolet locked fixed, and frequent content issues with streaming services are rarely fixed. Fingers are generally pointed to other services or studios, or worse, tickets are ignored.

              Comment

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