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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Walmart In store Disc to Digital error

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  • Guest's Avatar
    Guest replied
    Re: Walmart In store Disc to Digital error

    Originally posted by warboe View Post
    I am still getting the error message on one of my machines. If I try to use the kiosks in our electronics department, the order is processed without a problem. We just got a new PC and printer on the 23rd of January, could this PC be the cause since it seems the error has been fixed for the majority of users?
    We may need to clear your cart. Could you send me your email address in a private message?

    Leave a comment:

  • warboe
    replied
    Re: Walmart In store Disc to Digital error

    I am still getting the error message on one of my machines. If I try to use the kiosks in our electronics department, the order is processed without a problem. We just got a new PC and printer on the 23rd of January, could this PC be the cause since it seems the error has been fixed for the majority of users?

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Walmart In store Disc to Digital error

    Originally posted by FelipeF View Post
    I am now being told that this issue has been resolved.
    Yep, it works now!

    Thanks!

    Leave a comment:

  • FelipeF
    replied
    Re: Walmart In store Disc to Digital error

    I am now being told that this issue has been resolved.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Walmart In store Disc to Digital error

    Originally posted by mgbcondor View Post
    A few days ago I sent Vudu tech support an email letting them know that there was an issue. Their response was to just pass the blame.

    Greetings
    Matthew,
    Thank you for
    contacting VUDU customer care. I do apologize for the issues
    you have been experiencing. Unfortunately, if Walmart is
    having issues with their equipment then your would have to
    contact their technical support. We do not trouble shoot any
    issues that occur with their system.
    Also, any movies that
    are added in store must be checked out in store. Then cannot
    be checked out at home since they are 2 different
    systems.
    If you have any further
    questions feel free to contact us.
    Best Regards,

    DeeDee

    I then followed up with a follow up saying that the issue wasn't Wal Mart but Vudu and that Vudu has the issue since it had already been reported here and various other sites. But Vudu still plays the blame game. I let them know that I had wasted my gas and time making three trips to Wal Mart to convert ten movies and Wal Mart had no customer service number to call or when it would be fixed. My email from DeeDee just proves that Vudu didn't have a clue there was an issue even when I wrote to tell them there was. Pathetic.
    I spoke with DeeDee on the phone earlier today and she told me the same thing.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Walmart In store Disc to Digital error

    Originally posted by ydkjman View Post
    This is mainly for a Mod to see since I've not seen a post talking about it but it's now been 2 days since I've gone into my Walmart to do some D2D. Each time when the photo lab associate try's to check out they get this error message: failed to create digital copies

    Does Jake, or DanH know any thing about this ?
    This is the EXACT SAME ISSUE I've been having all weekend!

    Leave a comment:

  • mgbcondor
    replied
    Re: Walmart In store Disc to Digital error

    Dan the issue is most likely when Ultraviolet switched its main website layout. The day they switched is when Vudu in store D2D wouldn't process anymore but what do I know. Nobody listened when I sent Vudu an email explaining the problem and follow up email letting Vudu technical support know what they might want to check out. Appreciate your feedback though it took Vudu three days just to send that one email placing the blame on Wal Mart.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Walmart In store Disc to Digital error

    Originally posted by mgbcondor View Post
    A few days ago I sent Vudu tech support an email letting them know that there was an issue. Their response was to just pass the blame.

    Greetings
    Matthew,
    Thank you for
    contacting VUDU customer care. I do apologize for the issues
    you have been experiencing. Unfortunately, if Walmart is
    having issues with their equipment then your would have to
    contact their technical support. We do not trouble shoot any
    issues that occur with their system.
    Also, any movies that
    are added in store must be checked out in store. Then cannot
    be checked out at home since they are 2 different
    systems.
    If you have any further
    questions feel free to contact us.
    Best Regards,

    DeeDee

    I then followed up with a follow up saying that the issue wasn't Wal Mart but Vudu and that Vudu has the issue since it had already been reported here and various other sites. But Vudu still plays the blame game. I let them know that I had wasted my gas and time making three trips to Wal Mart to convert ten movies and Wal Mart had no customer service number to call or when it would be fixed. My email from DeeDee just proves that Vudu didn't have a clue there was an issue even when I wrote to tell them there was. Pathetic.

    Hi Matthew,

    I can understand your frustration on the matter. At the time of your email, the support staff didn't know it was a widespread issue. As we heard of more feedback from customers we followed the proper protocols to find out what was happening with the service and when we(VUDU and Walmart) would have a resolution. I apologize for any inconvenience caused and hope we can provide a quicker resolution the next time something like this happens.

    Leave a comment:

  • mgbcondor
    replied
    Re: Walmart In store Disc to Digital error

    A few days ago I sent Vudu tech support an email letting them know that there was an issue. Their response was to just pass the blame.

    Greetings
    Matthew,
    Thank you for
    contacting VUDU customer care. I do apologize for the issues
    you have been experiencing. Unfortunately, if Walmart is
    having issues with their equipment then your would have to
    contact their technical support. We do not trouble shoot any
    issues that occur with their system.
    Also, any movies that
    are added in store must be checked out in store. Then cannot
    be checked out at home since they are 2 different
    systems.
    If you have any further
    questions feel free to contact us.
    Best Regards,

    DeeDee

    I then followed up with a follow up saying that the issue wasn't Wal Mart but Vudu and that Vudu has the issue since it had already been reported here and various other sites. But Vudu still plays the blame game. I let them know that I had wasted my gas and time making three trips to Wal Mart to convert ten movies and Wal Mart had no customer service number to call or when it would be fixed. My email from DeeDee just proves that Vudu didn't have a clue there was an issue even when I wrote to tell them there was. Pathetic.

    Leave a comment:

  • ydkjman
    replied
    Re: Walmart In store Disc to Digital error

    terpfan1980
    Glad you jumped in here. I think I saw your post in the other thread but I was afraid it was do deep in there it would have been missed.

    My carts the same way that you just described about the limbo situation. Every time I've gone back into the store and they pull up my account those movies are still there for me just waiting to go through the final check out process.

    I'm so glad DanielH stepped in and helped out with moving this alone. Thanks again DanielH for being so quick on things like this. Hopefully it's resolved soon.

    I'm just going to let mine sit there and once I hear it's fixed I'll run down to my store and just do the check out process.

    Leave a comment:

  • terpfan1980
    replied
    Re: Walmart In store Disc to Digital error

    Done.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Walmart In store Disc to Digital error

    Originally posted by terpfan1980 View Post
    thanks, though now I have a slightly different issue. Apparently there is stuff in limbo in my would be cart. If I try to add titles, they say they are already there. Maybe they got moved to my at-home list? If so, then perhaps I can complete the transaction from there (which would be fine by me and save me a trip back to Wally World).

    If they are left in limbo like this though, I can't tell what is in my list and until I can get to the store, I don't want to try to add anything new to the list
    Could you send me your email address in a private message? I'll clear the cart so you can adjust it.

    Leave a comment:

  • terpfan1980
    replied
    Re: Walmart In store Disc to Digital error

    Originally posted by DanielH View Post
    It looks like everyone is aware of the problem now. We received word that they are progressing towards a resolution. I'll post an update when they have it fixed and confirmed.
    thanks, though now I have a slightly different issue. Apparently there is stuff in limbo in my would be cart. If I try to add titles, they say they are already there. Maybe they got moved to my at-home list? If so, then perhaps I can complete the transaction from there (which would be fine by me and save me a trip back to Wally World).

    If they are left in limbo like this though, I can't tell what is in my list and until I can get to the store, I don't want to try to add anything new to the list

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Walmart In store Disc to Digital error

    It looks like everyone is aware of the problem now. We received word that they are progressing towards a resolution. I'll post an update when they have it fixed and confirmed.

    Leave a comment:

  • terpfan1980
    replied
    Re: Walmart In store Disc to Digital error

    Originally posted by DanielH View Post
    Ydk,

    Did they check you out, and the movies are still stuck? Or, were they not able to even get to that point?
    Piggy backing here. I had a list (mentioned this in another similar thread) and the in-store employee went through the effort to try to check me out. She apparently moved the list into the cart, but then got an error (something like error creating digital copy....) and was unable to check me out or proceed any further. That was on Friday night.

    When I check the selections list today, apparently everything is gone

    I can recreate my list again since I kept the print-out list of titles that I was hoping to convert, but it stinks that it disappeared and that I didn't get to complete the transaction.

    The in-store employee did try contacting technical support and was on the phone for quite a while, but they just couldn't seem to solve the problem. Seeing the other person here having issues, I assume that it was a system issue and not a local store issue.

    Leave a comment:

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