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Hunger Games- Catching Fire Preorder

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    #16
    Re: Hunger Games- Catching Fire Preorder

    Yeah checked my tv (Roku 3) same thing showing the purchase option when going to watch movie. What is going on here?

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      #17
      Re: Hunger Games- Catching Fire Preorder

      We reproduced the issue. We're working to resolve it now. I will update you shortly.

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        #18
        Re: Hunger Games- Catching Fire Preorder

        Originally posted by DanielH View Post
        We reproduced the issue. We're working to resolve it now. I will update you shortly.
        Daniel its on my main account now but fails to import into my other account. Any thoughts?

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          #19
          Re: Hunger Games- Catching Fire Preorder

          Originally posted by jgiovanni View Post
          Daniel its on my main account now but fails to import into my other account. Any thoughts?
          Please power cycle your device and give it another try. If anyone is still encountering the issue, please let me know so we can address it.

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            #20
            Re: Hunger Games- Catching Fire Preorder

            Originally posted by jgiovanni View Post
            Daniel its on my main account now but fails to import into my other account. Any thoughts?
            I think the problem is because now on the tv the movie no longer shows the uv symbol. It does show it on the pc though. The preorder group has the uv symbol on tv but the individual movie does not where it usually shows next to hdx. This isn't only on the preorder as the movie under the new movies section by itself does not show the uv. Check the pc on your alt and see if its there. I bet the tv version does not see it as uv so its not even checking your catalog for it.

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              #21
              Re: Hunger Games- Catching Fire Preorder

              Originally posted by DanielH View Post
              Please power cycle your device and give it another try. If anyone is still encountering the issue, please let me know so we can address it.
              Why would I power cycle my computer. I logged into my secondary account and its not importing over period.

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                #22
                Re: Hunger Games- Catching Fire Preorder

                Originally posted by jgiovanni View Post
                Why would I power cycle my computer. I logged into my secondary account and its not importing over period.
                I wasn't referring to your issue, my apologies for causing the confusion. I was referring to the users that were unable to play the movie back from their main account.


                Could you send me your email address for your main account in a PM

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                  #23
                  Re: Hunger Games- Catching Fire Preorder

                  Originally posted by DanielH View Post
                  Please power cycle your device and give it another try. If anyone is still encountering the issue, please let me know so we can address it.
                  Daniel here is what I noticed weird going on. If you go out of vudu and come in on the new movies page it shows with the uv symbol on the scroll over. As soon as you click the movie you don't see the uv anymore. Backing out back to the new movies page for scroll over again the movie no longer shows uv. Back out of vudu go back in it shows again till you click movie again. So something is funky with the uv on the tv for it. For PC its fine. Im wondering if that has anything to do with why his secondary doesn't show it. I don't have a secondary to check. Curious if it shows on pc and just not tv.

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                    #24
                    Re: Hunger Games- Catching Fire Preorder

                    Also while you are at it don't know if it means anything but gravity does not show as uv on the tv either but does on the pc. Just though id share I noticed that as well.

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                      #25
                      Re: Hunger Games- Catching Fire Preorder

                      Originally posted by DanielH View Post
                      I wasn't referring to your issue, my apologies for causing the confusion. I was referring to the users that were unable to play the movie back from their main account.


                      Could you send me your email address for your main account in a PM
                      Daniel sent you the pm.

                      Yeah, it doesn't show the uv symbol on the tv as well, wondering if the copy they enabled is in fact not uv as its not transferring over to flixster either.

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                        #26
                        Re: Hunger Games- Catching Fire Preorder

                        got it to work, i logged off of vudu and then i cleared my cookies - logged back in and it showed it up as i own the title and its in now in the preorder tab

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