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Wal-Mart disc-to-digital now a horrible experience.

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    #1

    Wal-Mart disc-to-digital now a horrible experience.

    This Saturday (and on Friday night) I tried to have my discs converted at THREE different Wal-Marts and failed at all three. Before (around December, January) there was no problem; people there knew the process and it was fast and straight-forward.

    Now? It's a total cluster****. First store I went to (#5057) it was about 7:45pm when I got there and the one guy working didn't know how to do the Vudu process. He did say "everyone else in the dept. (Photo) knows how to do it but I don't and we're about to close (again, the photo dept; they close at 8pm)".

    Fine, I was late. I come back the next early afternoon around 1pm. A lady is working the counter this time and she doesn't know the process either. There's only 2 of 6 people in their store's photo dept. that know how to do it and one of them won't be in until Monday at the earliest.

    I try the other store in town (#682). This is where I usually go, but it's a very busy location. Anyway, I get there and they tell me the service has been down for at least two months. I'm getting really frustrated at this point and decide to call the next closest store(#406), about 10 miles away. The lady there says they can do it and it was working, but they might have to consult their book. Ok, whatever, I head over there because I want to get these done.

    So I get there and this lady I work with there, Trish was her name. She proceeds to take 10 minutes to scrutinize my 10 movies I'm trying to convert. Looking at the discs, and of my 10:

    2 were marked rental only. Yes, I bought them from Hastings used. They are my copies. I even offered to show the receipt on my phone, but she didn't care. It was all about their rulebook. But OK, fine, rentals are not allowed. That makes some sense.

    3 were in a Back to the Future trilogy pack. Her book says then says "trilogies are not allowed" of course she didn't show me this book either. Just trilogies don't count but I never was questioned about those before.

    Another 2 were in my set of Kevin Smith movies. They are a 3-pack with 3 separate discs. But no that was a "trilogy" too and wouldn't count. Oh and a bunch of my discs still had bar codes on them from Hastings. No this lady says everything is a rental and I'm told I wasn't going to stand there and be accused of some shady crap when she wouldn't even look at my receipt and the fact I had all the cases/sleeves/discs for these movies. I peel off the stupid bar code stickers.

    I ask for the manager but he gives me the same crap. The book says this; the book says that. I'm ready to shove that book up a certain painful location at this point.

    Then, I have 3 left and they try to convert those but are getting some timeout error in the Vudu application now. Well we have to call "field support" whatever the heck that is. Of course, it has a 30 minute estimate wait time. I got fed up and left.

    So, in summary, I wasted 2 hours of my life trying to do a process that used to be in-and-out under 10 minutes and not getting the 3rd degree about whether my movies are rentals, trilogies, bar codes, or whatever else.

    I won't ever use this process again, if the disc doesn't scan then I will just live without giving Vudu my $2. I hate going to Wal-Marts anyway so that will save me going through that place ever again as well.
    Tags: None
    #2
    Re: Wal-Mart disc-to-digital now a horrible experience.

    Originally posted by Donborvio View Post
    ...

    3 were in a Back to the Future trilogy pack. Her book says then says "trilogies are not allowed" of course she didn't show me this book either. Just trilogies don't count but I never was questioned about those before.

    Another 2 were in my set of Kevin Smith movies. They are a 3-pack with 3 separate discs. But no that was a "trilogy" too and wouldn't count. Oh and a bunch of my discs still had bar codes on them from Hastings. No this lady says everything is a rental and I'm told I wasn't going to stand there and be accused of some shady crap when she wouldn't even look at my receipt and the fact I had all the cases/sleeves/discs for these movies. I peel off the stupid bar code stickers.

    ....
    I feel your pain. That's crap about trilogies not being allowed. I've taken lots of movie trilogies and quadrilogies, etc. and they've always converted them. I have been to a local Walmart and if Nancy is not available no one else can do it. It's ridiculous that they can't teach someone else to do it. I've waited for an hour at one time for Nancy to come back from lunch and finally gave up waiting. I know now to call in advance and speak with Nancy first to make sure she is there before I head out to Walmart.

    Comment

      #3
      Re: Wal-Mart disc-to-digital now a horrible experience.

      Some Walmarts are just not an option for Disc-to-digital. Regarding the movies, if you have the case that is all the proof they should need that you "own" the movie. The service states that you can convert "your DVDs" and that includes used DVDs that you've purchased. Rental versions will convert in Vudu ToGo and they are treated as the theatrical release. I could understand not allowing rental versions for extended or director cuts. Same is true with trilogies or DVDs that contain multiple movies. The rule simply says that if you "own" the movie and if you buy a used copy of a movie then I don't know why they would think that someone else owns it...it's yours.

      Because of the workforce that fills many positions in Walmart, you are going to experience many ignorant people. They don't seem to want to pass knowledge around to much for job security...at least that is what I think. My suggestion is to keep working with them until you find that one person (or maybe two people) that understand the process and that you can work with. Maybe one day VUDU ToGo will be more reliable and we will not have to use Walmart at all.

      Comment

        #4
        Re: Wal-Mart disc-to-digital now a horrible experience.

        That's the problem, the one place I'd usually go to is the one that had their system down for two months now. The people there never gave me a hard time about anything except having the cases with me one time to prove ownership.

        Originally posted by LuzRinggold View Post
        Some Walmarts are just not an option for Disc-to-digital. Regarding the movies, if you have the case that is all the proof they should need that you "own" the movie. The service states that you can convert "your DVDs" and that includes used DVDs that you've purchased. Rental versions will convert in Vudu ToGo and they are treated as the theatrical release. I could understand not allowing rental versions for extended or director cuts. Same is true with trilogies or DVDs that contain multiple movies. The rule simply says that if you "own" the movie and if you buy a used copy of a movie then I don't know why they would think that someone else owns it...it's yours.

        Because of the workforce that fills many positions in Walmart, you are going to experience many ignorant people. They don't seem to want to pass knowledge around to much for job security...at least that is what I think. My suggestion is to keep working with them until you find that one person (or maybe two people) that understand the process and that you can work with. Maybe one day VUDU ToGo will be more reliable and we will not have to use Walmart at all.

        Comment

          #5
          Re: Wal-Mart disc-to-digital now a horrible experience.

          Originally posted by Donborvio View Post
          That's the problem, the one place I'd usually go to is the one that had their system down for two months now. The people there never gave me a hard time about anything except having the cases with me one time to prove ownership.
          What are they doing about getting the service back up at that location?

          Comment

            #6
            Re: Wal-Mart disc-to-digital now a horrible experience.

            I converted a few at the local store a few weeks back, and they really struggled. They couldn't even find the book for 20 minutes. They said no one comes in to convert, since the at-home program rolled out.

            Like most of us, I'd guess people prefer to get the 50% off. In general, that's better for Walmart and better for the consumer.

            Comment

              #7
              Re: Wal-Mart disc-to-digital now a horrible experience.

              Originally posted by LuzRinggold View Post
              What are they doing about getting the service back up at that location?
              They aren't actually down. That's something they say all the time when they don't know how to do it. I've been told that so Many times. But if you push the issue and let them see you won't go away, it usually works in the end. They might have to call tech support , but it'll work.

              Comment

                #8
                Re: Wal-Mart disc-to-digital now a horrible experience.

                ∆ 100% agreement.

                Comment

                  #9
                  Re: Wal-Mart disc-to-digital now a horrible experience.

                  Originally posted by Capt-Cupcake View Post
                  They aren't actually down. That's something they say all the time when they don't know how to do it. I've been told that so Many times. But if you push the issue and let them see you won't go away, it usually works in the end. They might have to call tech support , but it'll work.
                  There actually was a bug in their software that they have to call support to have it resolved. There was post about it on here before. My old "d2d" expert employee had the problem. She had to call support to get it fixed and it took some time. Some of these places probably are really down and are just too lazy to call in to fix the problem.

                  Comment

                    #10
                    Re: Wal-Mart disc-to-digital now a horrible experience.

                    I had an experience where I brought my DVDs to be converted, and that part went well, however, in stamping one of my movies, a line of ink from the stamp was left on my DVD. This was one of those dual sided DVDs where the standard aspect ratio and widescreen versions were on opposite sides of the disc. The idiot didn't even have the decency to wipe the ink off, he just left it there, which dried up by the time I realized it. Now that side of the disc is unplayable, which also means I won't be able to sell it in the future! I think it's wrong that Vudu wants our discs stamped, these movies belong to us, we paid for them, not Vudu, so why do we need to have their stamp on our discs like it's Vudu property now?

                    Comment

                      #11
                      Re: Wal-Mart disc-to-digital now a horrible experience.

                      Originally posted by walters75 View Post
                      I had an experience where I brought my DVDs to be converted, and that part went well, however, in stamping one of my movies, a line of ink from the stamp was left on my DVD. This was one of those dual sided DVDs where the standard aspect ratio and widescreen versions were on opposite sides of the disc. The idiot didn't even have the decency to wipe the ink off, he just left it there, which dried up by the time I realized it. Now that side of the disc is unplayable, which also means I won't be able to sell it in the future! I think it's wrong that Vudu wants our discs stamped, these movies belong to us, we paid for them, not Vudu, so why do we need to have their stamp on our discs like it's Vudu property now?
                      And what did the store manager or Walmart corporate say when you expressed your displeasure with the stamp policy? Also, it's unfair to refer to the employee as an "idiot" when he was following directions.

                      Comment

                        #12
                        Re: Wal-Mart disc-to-digital now a horrible experience.

                        I was told the reason they stamp the discs is because the movie studios don't want us to pass the discs over to a friend so they can also convert the movie without having ownership of the movie. It's supposed to be one conversion per disc. That's where the stamp comes to play. I rather have them stamp the discs then punch a hole in it I guess...

                        Comment

                          #13
                          Re: Wal-Mart disc-to-digital now a horrible experience.

                          Originally posted by Vudu Witchdoctor View Post
                          I was told the reason they stamp the discs is because the movie studios don't want us to pass the discs over to a friend so they can also convert the movie without having ownership of the movie. It's supposed to be one conversion per disc. That's where the stamp comes to play. I rather have them stamp the discs then punch a hole in it I guess...
                          In my opinion, if they do something that prevents the movie from playing then they have damaged your personal property and are liable. I would make them replace the movie with one that plays.

                          Also, if the studios support at-home conversions then I don't see the need for a Walmart/Vudu stamp policy that is rarely followed. I think this is an outdated policy that simply hasn't been removed from their documentation.

                          Have you tried to remove the ink using alcohol? Someone on this forum said that they were able to clean their discs up and remove these stamps using rubbing alcohol.

                          Comment

                            #14
                            Re: Wal-Mart disc-to-digital now a horrible experience.

                            Originally posted by LuzRinggold View Post
                            In my opinion, if they do something that prevents the movie from playing then they have damaged your personal property and are liable. I would make them replace the movie with one that plays.

                            Also, if the studios support at-home conversions then I don't see the need for a Walmart/Vudu stamp policy that is rarely followed. I think this is an outdated policy that simply hasn't been removed from their documentation.

                            Have you tried to remove the ink using alcohol? Someone on this forum said that they were able to clean their discs up and remove these stamps using rubbing alcohol.
                            That one went right over your head...

                            BTW, do you work for Walmart? The reason I ask is because you seem to know a lot of "insider" information it seems. Knowing what policies are outdated and such. Just curious...

                            Comment

                              #15
                              Re: Wal-Mart disc-to-digital now a horrible experience.

                              Originally posted by moviebuff13 View Post
                              And what did the store manager or Walmart corporate say when you expressed your displeasure with the stamp policy? Also, it's unfair to refer to the employee as an "idiot" when he was following directions.
                              Many horrible things have happened in history because people were 'just following orders'. Maybe calling the guy an idiot was a tad unfair, but stamping a DVD is one thing, and stamping the playing surface is something else. That is indeed pretty stupid and he should have known better.

                              I've worked retain customer service. It's not easy and sometimes customers are unfair to the employees and expect too much of them. However when I worked in customer service, I tried to offer the best customer service that I could and tried very hard to make sure the customer went home happy. I've also received awful customer service as the customer. It's nice that you want to stand up the the customer service rep, but someone also needs to stand up for the customer. The intent of the stamp is certainly not to make the Disc unplayable. In this case, that is what happened and the customer has every right to be angry.

                              Comment

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