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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Invalid code

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    Invalid code

    I can't seem to get Divergent into my library using the code that came with the DVD. It says I have an invalid code. It doesn't expire until 2015. Any suggestions?

    #2
    Re: Invalid code

    Originally posted by Jaynani View Post
    I can't seem to get Divergent into my library using the code that came with the DVD. It says I have an invalid code. It doesn't expire until 2015. Any suggestions?
    Please submit a support ticket at support@vudu.com. If you include a picture of your promotional code we should be able to help.

    Comment


      #3
      Re: Invalid code

      Originally posted by Jaynani View Post
      I can't seem to get Divergent into my library using the code that came with the DVD. It says I have an invalid code. It doesn't expire until 2015. Any suggestions?
      Make sure you typed it correctly, watch the 5, S I l, O, 0 and other similar charaters.

      Comment


        #4
        Re: Invalid code

        Same problem here, though different film. Film sold on DVD at local Wal-Mart store, The InvestigaTor. Definitely confirmed the code, retried about 4 times. No go. Just says invalid code.

        It was stuck on the shrink wrap for the package, code side down. No way it was used previously. New film, or at least new to shelves. Showed up in the catalog when I searched for it here, but definitely not redeeming.

        Hopefully not a pattern showing that www.vudu.com/digitalcopy is having some sort of issues?!?

        Comment


          #5
          Re: Invalid code

          Originally posted by terpfan1980 View Post
          Same problem here, though different film. Film sold on DVD at local Wal-Mart store, The InvestigaTor. Definitely confirmed the code, retried about 4 times. No go. Just says invalid code.

          It was stuck on the shrink wrap for the package, code side down. No way it was used previously. New film, or at least new to shelves. Showed up in the catalog when I searched for it here, but definitely not redeeming.

          Hopefully not a pattern showing that www.vudu.com/digitalcopy is having some sort of issues?!?
          Is there an expiration date on the sticker? Contact our support team, we'll do our best to resolve it for you!

          Make sure to include a picture of the sticker.

          support@vudu.com.

          Comment


            #6
            Re: Invalid code

            Originally posted by DanielH View Post
            Is there an expiration date on the sticker? Contact our support team, we'll do our best to resolve it for you!

            Make sure to include a picture of the sticker.

            support@vudu.com.
            Did that, haven't heard anything back yet. Expiration date is in 2016 (if I was reading the sticker correctly). Provided screen shot in the case that I opened as I was posting on the forums here.

            Comment


              #7
              Re: Invalid code

              Originally posted by terpfan1980 View Post
              Did that, haven't heard anything back yet. Expiration date is in 2016 (if I was reading the sticker correctly). Provided screen shot in the case that I opened as I was posting on the forums here.
              could you post your case number? i'll take a look

              Comment


                #8
                Re: Invalid code

                Originally posted by DanielH View Post
                could you post your case number? i'll take a look
                140902-000738

                Comment


                  #9
                  Re: Invalid code

                  Originally posted by terpfan1980 View Post
                  140902-000738
                  Looks like this one is on store shelves earlier than we were told. Should be available for redemption on 9/8/14. I'll see if they can make it live before that, i'll let you know if this happens.

                  Comment


                    #10
                    Re: Invalid code

                    Originally posted by DanielH View Post
                    Looks like this one is on store shelves earlier than we were told. Should be available for redemption on 9/8/14. I'll see if they can make it live before that, i'll let you know if this happens.
                    I was somewhat guessing that might be the case, and it is possible that the store that I got it from accidentally put it out for purchase too early.

                    No worries if it is coming eventually, as long as I don't lose the sticker, should be covered.

                    Comment

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