In store disc to digital

[Capt-Cupcake]

Re: In store disc to digital

Went by and verified that both Wal-Mart's were on the new Fuji system. Talking with one employee, they stated that there were 2 locations in the area that had not updated their systems yet, however, the people there don't know how to use the system. I can verify that because I'd been by them before and they were totally clueless and didn't want to even try and figure out how to use the system. Also, the other 2 locations are way out of my way and in the less desirable parts of the city to go to and try to get anything done.

I will try the 1-800-walmart number and see if that can get anything fixed at the other 2 locations.

DanielH, have there been any updates on this Fuji issue ??

[Donborvio]

Re: In store disc to digital

I tried the location by me again just for the heck of it since I was going to the bank next to Wal-Mart anyway. The lady that used to do these for me when I first converted all my movies was there, so she knows the deal.

She told me ever since they got the new system a year ago, the disc-to-digital support has never worked. A full year now! They even tried talking to field support a bunch of times and still couldn't get it working. That's really annoying. I'll see if the district manager cares enough to try to get this resolved so I can do these conversions again.

Here's the store info:

Murfreesboro Walmart Supercenter
2000 Old Fort Pkwy
Murfreesboro, TN 37129
(615) 893-0175

[Gnatevil]

Re: In store disc to digital

Store #0376
Bossier City Walmart Supercenter
2536 Airline Dr
Bossier City, LA 71111


Store # 3868
Shreveport Walmart Supercenter
1125 Shreveport Barksdale Hwy
Shreveport, LA 71105
(318) 861-9202

Don't know if they are on the Fuji system but they time out and never finish processing the order.

Went by and verified that both Wal-Mart's were on the new Fuji system. Talking with one employee, they stated that there were 2 locations in the area that had not updated their systems yet, however, the people there don't know how to use the system. I can verify that because I'd been by them before and they were totally clueless and didn't want to even try and figure out how to use the system. Also, the other 2 locations are way out of my way and in the less desirable parts of the city to go to and try to get anything done.

I will try the 1-800-walmart number and see if that can get anything fixed at the other 2 locations.

[thetange]

Re: In store disc to digital

They still do in store. I did one a few days ago. You need to call 1-800-walmart and have the district manager call you. That's what I did and my store was working in 4 days.

Thanks for the info - much appreciated. I'm going to do that later this week. I'll post an update of the outcome (wish me luck!).

[ttall]

Re: In store disc to digital

Today was interesting. I went back to the Walmart in Freehold NJ. The first person at the photo counter tried to tell me the disc was copyrighted, and therefore he could not do what I was asking. I then explained the whole Vudu, Disc-to-Digital, etc. and he offered to call the manager. After waiting 15 minutes for a manager to appear, the manager informed that Walmart no longer does in-store disc-to-digital, that I'd have to use the at-home service.

REALLY?????? SOMEBODY needs to get with the program. Maybe it's me, but if this service is not longer offered at Walmart, can you please update the websites?

Thanks

They still do in store. I did one a few days ago. You need to call 1-800-walmart and have the district manager call you. That's what I did and my store was working in 4 days.

[JayJB]

Re: In store disc to digital

Today was interesting. I went back to the Walmart in Freehold NJ. The first person at the photo counter tried to tell me the disc was copyrighted, and therefore he could not do what I was asking. I then explained the whole Vudu, Disc-to-Digital, etc. and he offered to call the manager. After waiting 15 minutes for a manager to appear, the manager informed that Walmart no longer does in-store disc-to-digital, that I'd have to use the at-home service.

REALLY?????? SOMEBODY needs to get with the program. Maybe it's me, but if this service is not longer offered at Walmart, can you please update the websites?

Thanks

[thetange]

Re: In store disc to digital

Went to 3 different Wal Marts in the general Austin area. All 3 gave me the same problem with disc to digital. It errors out when trying to finalize the transaction.

Wal Mart
13201 Ranch Road 620 N
Austin, TX
(512) 331-9924

Wal Mart
12900 No. I-35 Svc Rd Sb
Austin, TX 78753

Wal Mart
201 Walton Way
Cedar Park, TX 78613

I have gone to three local (Triad NC) Walmarts in the last two weeks. At two of the locations, I had the same issue that you described. The titles were all ready to be added but the system timed out after numerous attempts by staff at both Walmarts. My last attempt at a third Walmart location was ridiculous. No one knew how to use the system (not even the first step).....the guy disappeared for 20 minutes supposedly looking for someone......then 15 minutes on the phone calling another Walmart......more wait time......and he finally says to me "Uh....I'm really sorry but we forgot how to use the system and we lost the manual". The first two Walmarts weren't exactly experts or anything and it took time for them to get up to speed, but they made the effort (it took 2 or 3 people each time). If there is a nationwide issue with the system, why wouldn't whoever's in charge of this program not communicate the issue to the stores AND have the issue resolved?

The stores I went to are:

Store #2472
Store #3626
Store #2793

Has anyone had any luck with the in-store process recently?

The 3 discs were all blu rays that are eligible for the disc-to-conversion process but were not identified using the in-home software. The software used in the store was, as I understand it, created and supported by a different entity from the Vudu home-use software. If the Vudu forum moderators could provide some guidance on who we should contact - I'm sure we'd be glad to. I have contacted Vudu, Walmart......still no resolution. Any help will be greatly appreciated.

[terpfan1980]

Re: In store disc to digital

With in home disc to digital, you can get a 50% discount. Why are people still wanting to go to WalMart to do this? I'm looking into buying a Blu ray burner to do some more!

Because some (many??) titles don't work from home, and/or some times the versions that are delivered from doing the conversion in home aren't correct while the ones that are done via the in-store apps are known to be correct.

[jeffpn]

Re: In store disc to digital

With in home disc to digital, you can get a 50% discount. Why are people still wanting to go to WalMart to do this? I'm looking into buying a Blu ray burner to do some more!

[JesseCRX]

Re: In store disc to digital

Went to 3 different Wal Marts in the general Austin area. All 3 gave me the same problem with disc to digital. It errors out when trying to finalize the transaction.

Wal Mart
13201 Ranch Road 620 N
Austin, TX
(512) 331-9924

Wal Mart
12900 No. I-35 Svc Rd Sb
Austin, TX 78753

Wal Mart
201 Walton Way
Cedar Park, TX 78613

[terpfan1980]

Re: In store disc to digital

Any updates to this issue?!?!

[Capt-Cupcake]

Re: In store disc to digital

I asked the manager at store #1 when he last remember doing the D2D for a customer that worked and he said roughly a year ago. Since the timed out issue occurs at 2 different sites, it's looking like some network issue between Walmart and Vudu. The people who helped me are able to log into the Vudu system and I do see the list of movies waiting to be converted, so they are familiar with the D2D process.

That's the exact same issue King of Prussia and Norristown PA have been having since September

[Vudu?_Oui]

Re: In store disc to digital

At one point a year ago, there was a fairly knowledgeable manager in the Photo Processing department that knew all about it, in South Denver at the Highlands Ranch Walmart off South Quebec.

I asked the manager at store #1 when he last remember doing the D2D for a customer that worked and he said roughly a year ago. Since the timed out issue occurs at 2 different sites, it's looking like some network issue between Walmart and Vudu. The people who helped me are able to log into the Vudu system and I do see the list of movies waiting to be converted, so they are familiar with the D2D process.

[Jeff*H]

Re: In store disc to digital

I tried 2 Denver metro Walmarts and both timed out while processing the movies.

At one point a year ago, there was a fairly knowledgeable manager in the Photo Processing department that knew all about it, in South Denver at the Highlands Ranch Walmart off South Quebec.

[Vudu?_Oui]

Re: In store disc to digital

I tried 2 Denver metro Walmarts and both timed out while processing the movies.

Store #1
200 W 136th Ave
Westminster, CO 80234


Store #2
Quebec Square At Stapleton
7800 Smith Rd
Denver, CO 80207