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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Problems with a bunch of d2d movies not showing in my uv library

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    #1

    Problems with a bunch of d2d movies not showing in my uv library

    I have had a good number of titles disappear from my uv library that i had done d2d on here at vudu. They are still in my vudu account and were in my uv account at one time but now they are gone. It is not just a couple but around 50 i think. I have unlinked and relinked my account multiple times trying to see if that would fix the issue but it has not. They are in my flixster library so they were in my uv account at one time but they are not anymore as they do not show at the up on uvvu site or tt or cn. Is it possible I can get vudu to resend them to my uv library?
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    #2
    Re: Problems with a bunch of d2d movies not showing in my uv library

    The UVVU site is very buggy and often is missing movies, although usually when they don't show on UVVU.com it's more of a display problem for that site, they still show up in other libraries. From what I understand, VUDU can't "send" movies, they just open your account to UVVU.com, and that site reads the movies in your account (and vice versa) at least once an hour, since new movies usually show up very quickly...when it's working properly. Which movies are they? That would help diagnose or trace the issue.

    Also important is where you bought the movies originally, but you said they were all purchased or redeemed at VUDU, correct?

    I don't think movies redeemed at VUDU would show up at Flixster if they're not in your UV library, so I think this may be a combination of 1) the UVVU.com library not displaying everything, which is very common, and 2) other providers not having certain UV movies in their libraries or not having the same ALID (unique ID for a UV movie license). We might want to rule those issues out first.

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      #3
      Re: Problems with a bunch of d2d movies not showing in my uv library

      I have gone back and looked over my purchase history and it appears anything that was purchased before 5-31-14 is no longer in my uv account. Yes they were purchased or redeemed with vudu. It all started because i noticed target ticket was missing a bunch of my titles that vudu and flixster show. Then i checked cinema now and it matched tt's list. Then I checked uvvu.com's list and it matches tt and cn. all while vudu and flixster show around 220 more than anywhere else.

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        #4
        Re: Problems with a bunch of d2d movies not showing in my uv library

        Originally posted by griffinhall View Post
        I have gone back and looked over my purchase history and it appears anything that was purchased before 5-31-14 is no longer in my uv account. Yes they were purchased or redeemed with vudu. It all started because i noticed target ticket was missing a bunch of my titles that vudu and flixster show. Then i checked cinema now and it matched tt's list. Then I checked uvvu.com's list and it matches tt and cn. all while vudu and flixster show around 220 more than anywhere else.
        relink your target ticket and flixster see if that helpps

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          #5
          Re: Problems with a bunch of d2d movies not showing in my uv library

          Originally posted by danglin709 View Post
          relink your target ticket and flixster see if that helpps

          This worked for me, was missing Kung Fu Panda 2 and now it's back, thanks!

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            #6
            Re: Problems with a bunch of d2d movies not showing in my uv library

            Thanks for they reply's but I have tried relinking to the other services several times and still nothing changes

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              #7
              Re: Problems with a bunch of d2d movies not showing in my uv library

              Originally posted by griffinhall View Post
              I have gone back and looked over my purchase history and it appears anything that was purchased before 5-31-14 is no longer in my uv account. Yes they were purchased or redeemed with vudu. It all started because i noticed target ticket was missing a bunch of my titles that vudu and flixster show. Then i checked cinema now and it matched tt's list. Then I checked uvvu.com's list and it matches tt and cn. all while vudu and flixster show around 220 more than anywhere else.
              Wait, if Flixster is showing some of your VUDU movies, then they must be in your UV account, even if you can't see them. Flixster wouldn't have their own record of what movies you have from Vudu. It sounds like a UV issue, really, although with all the issues they're having it's hard to say exactly what might be wrong in your case.

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