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Vudu to Go Disc to Digital Tab Only Shows a Black Screen

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    Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    Installed the latest versions of VUDU to Go and Adobe AIR on my Windows 7 laptop, and after logging in to my VUDU account, I only get a black screen under the "Disc to Digital" tab. Any advice? Is this a known issue? I tried disabling my firewall, but it did not make any difference.

    #2
    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

    Originally posted by kmcalind View Post
    Installed the latest versions of VUDU to Go and Adobe AIR on my Windows 7 laptop, and after logging in to my VUDU account, I only get a black screen under the "Disc to Digital" tab. Any advice? Is this a known issue? I tried disabling my firewall, but it did not make any difference.
    You may want to reinstall Vudu to Go and Air to start fresh. Keep in mind, this will delete any downloaded movies you have on the app.

    Comment


      #3
      Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

      I have this same problem. I tried re-installing both VudutoGo and Air but screen continues to stay black.
      Also can not play back my purchases through VudutoGo.

      Comment


        #4
        Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

        Originally posted by MovieLover44 View Post
        I have this same problem. I tried re-installing both VudutoGo and Air but screen continues to stay black.
        Also can not play back my purchases through VudutoGo.
        Which operating system are you using? I'll send you some info in a private message to see if we can get it working for you.

        Comment


          #5
          Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

          Thanks for the quick reply. I'm using Windows Vista. My browser is Google Chrome.

          Comment


            #6
            Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

            I am also having the same issue. It worked about a week ago and now all of a sudden I just see a black screen on the Disc to Digital tab. My movies populate and it will allow me to download and view them from the app, but if I try to stream them in the app, I receive the following error: Could not connect to server. Please try logging in again. [#5000]. I have uninstalled AIR and Vudu to Go numerous times with no success. I have also tried disabling the firewall as other responses have suggested and opening the ports on my router. I am running Windows Vista SP2.

            Comment


              #7
              Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

              I am having the same issue, a black screen on the disc to digital tab. re-installed numerous times, anyone get his resolved yet? many thanks

              Comment


                #8
                Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                I'm having the same problem as all of you. I've deleted and reinstalled Vudu To Go and Air and I still get the same black screen on Vudu To Go on the Digital Tab. How can this be fixed?

                Comment


                  #9
                  Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                  We have a bug filed for this. We'll keep you updated as we work on this.

                  Comment


                    #10
                    Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                    I don't know why Vudu Admins are pretending that there is a internet problem. Vudu now requires you to take your movies to a local Wal Mart (Photo Department) to transfer them. That ends my disc to digital. It was good while it lasted!

                    Comment


                      #11
                      Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                      Any news on this bug???? I took my movies to the Wal Mart photo department as the site is now instructing with my list. And the folks in the photo department did not even know what VUDU was?????

                      Comment


                        #12
                        Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                        Sometimes it is your d2d cart that has problems. Have a rep reset it for you.
                        Other times it can be problems connecting to vudu.

                        Comment


                          #13
                          Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                          I am also experiencing the black screen on the disc to digital tab. Using Windows Vista. Is there a fix for this? I'm attempting to use disc to digital for the first time.

                          Comment


                            #14
                            Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                            Originally posted by Tiger3691 View Post
                            I am also having the same issue. It worked about a week ago and now all of a sudden I just see a black screen on the Disc to Digital tab. My movies populate and it will allow me to download and view them from the app, but if I try to stream them in the app, I receive the following error: Could not connect to server. Please try logging in again. [#5000]. I have uninstalled AIR and Vudu to Go numerous times with no success. I have also tried disabling the firewall as other responses have suggested and opening the ports on my router. I am running Windows Vista SP2.
                            I am having same exact issue. Any body figure out a fix?

                            Comment


                              #15
                              Re: Vudu to Go Disc to Digital Tab Only Shows a Black Screen

                              I downloaded the update for vudu to go but still does not work on Vista. Is anyone with Vudu monitoring this and able to confirm whether this will ever get fixed?

                              Comment

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