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My Vudu To Go Cart has vanished

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    My Vudu To Go Cart has vanished

    Hi

    I uploaded 23 titles last night into my Vudu To Go Cart last night to convert to digital. When I went to purchase the digital copies, the cart was empty.

    When I try to enter the titles again, I get an error message saying "[Title] is already associated with another cart for checkout."

    Does anyone know how to resolve this issue?

    #2
    Re: My Vudu To Go Cart has vanished

    Originally posted by PlanetMC View Post
    Hi

    I uploaded 23 titles last night into my Vudu To Go Cart last night to convert to digital. When I went to purchase the digital copies, the cart was empty.

    When I try to enter the titles again, I get an error message saying "[Title] is already associated with another cart for checkout."

    Does anyone know how to resolve this issue?
    If you took some movies into a Walmart store, it may have caused your in-home cart to change to an in-store cart. You will probably need our support team to clear out your cart. Please give us a call at (888)554-8838.

    Comment


      #3
      Re: My Vudu To Go Cart has vanished

      Thank you for the reply Daniel; however I did not take any movies into Walmart store to convert.

      Do you suggest that I still call support?

      Comment


        #4
        Re: My Vudu To Go Cart has vanished

        I am having this exact same issue... No discs taken to a Wal-mart store did nothing any differently then I have done for all my previous D2D conversions.. I do a few at a time when I get the chance and when I reach 10 or so I normally purchase.. I had 17 in there this time and really don't want to have to do them again... what went wrong? I saw a thread on this forum where this issue was caused by an upgrade of the D2D software back in 2013 but it appears that the issue was never resolved... Can someone please address this? Thank you! This is the first problem I have had with D2D and love the service!! thanks again...

        Comment


          #5
          Re: My Vudu To Go Cart has vanished

          I am also having the same issue. I used the "convert your 1st disc on us" offer, and it worked fine. The movie shows up in my purchases. So then I spent over an hour loading 30+ DVDs. I never logged out of VUDU to go and have never used the wal-mart service. When I tried to check out, the application prompted me to log-in again, so I did. Now I can't see any of the movies I have already loaded. And when I tried to start over, every disc i try gives me a message that the disc is already in another cart.

          Has anyone else been having problems or been able to solve this? I also sent a message to customer support.

          Comment


            #6
            Re: My Vudu To Go Cart has vanished

            Originally posted by haggart View Post
            I am also having the same issue. I used the "convert your 1st disc on us" offer, and it worked fine. The movie shows up in my purchases. So then I spent over an hour loading 30+ DVDs. I never logged out of VUDU to go and have never used the wal-mart service. When I tried to check out, the application prompted me to log-in again, so I did. Now I can't see any of the movies I have already loaded. And when I tried to start over, every disc i try gives me a message that the disc is already in another cart.

            Has anyone else been having problems or been able to solve this? I also sent a message to customer support.
            Support should be able to help you. But, if you would like me to take a look, please post your case number.

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