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Jesse Stone Lost In Paradise providing Jesse Stone Death In Paradise UV rights

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    Jesse Stone Lost In Paradise providing Jesse Stone Death In Paradise UV rights

    I just Disc to Digital purchased "Jesse Stone - Lost in Paradise" and while the MA license came through correctly, the UV license was for "Jesse Stone - Death in Paradise", which I already own and previously D2D purchased.

    I opened ticket 180711-000363 for this issue.


    FelipeF could you work with the customer support team to ensure that the UV License is updated to be Lost in Paradise for the Lost in Paradise movie I just purchased and I do not lose my previously purchased Death in Paradise. Thank you. I appreciate all your help.

    #2
    I will have someone look at this and make the necessary corrections. thanks.

    Comment


      #3
      Thank you.

      Comment


        #4
        This will be fixed by end of the day today.

        Comment


          #5
          Interesting, I also have an issue with two Jesse Stone movies that have just disappeared from my Vudu library in the last day or two.
          The two movies are:

          Jesse Stone: Death in Paradise
          Jesse Stone: Night Passage

          Both were acquired on 07/11/2016. It seems both disappeared on 07/11/2018. There might be link to dates as it's exactly two years. Both movies are there in my UV account.

          Comment


            #6
            The studio is making ALID changes to all of the Jesse Stone movies. Not quite sure why they are doing this. Give it some time to work itself out.

            Comment


              #7
              Originally posted by FelipeF View Post
              The studio is making ALID changes to all of the Jesse Stone movies. Not quite sure why they are doing this. Give it some time to work itself out.
              I was just about to post about that since when I checked just now, I have "Lost in Paradise" appropriate in my UV locker and across providers, but "Death in Paradise" and "Night Passage" are now missing from another provider.

              And hopefully once the ALIDs change, "Benefit of the Doubt" will again be available so I can have the complete series digital as well.

              Comment


                #8
                Originally posted by FelipeF View Post
                The studio is making ALID changes to all of the Jesse Stone movies. Not quite sure why they are doing this. Give it some time to work itself out.
                Another title has disappeared from my library. I need to figure out which one. This is very concerning that a title can disappear without any documentation in my history. Vudu needs to keep a Log of everything that happens to a user's library.

                EDIT: Correction, The third title was a rental that expired.

                Comment


                  #9
                  Finally after one month, I got both the Jesse Stone movies restored in my account thanks to the great support person Danielle G. Most of the support people would either give me a cookie cutter reply or pass the buck to UV. UV support was even worse where, after several back and forth communication, a supervisor just said that those titles are currently not available at Vudu. Just by that reply from a UV support supervisor, you can tell that the end UV is eminent.

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