Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Disc to Digital not working

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Disc to Digital not working

    Help! I can't seem to get my disc to digital to work, I've tried it multiple ways. On my iPhone through both Safari and Chrome, I keep getting the error "Your current location is not your billing address" over and over again, even though I am! I've made sure that safari, chrome and my camera app all have location services turned on. My billing address is my current address and location. I've tried restarting my phone, moving around my apartment, but nothing seems to work. I tried the desktop app on my iMac as well, but every time I insert a DVD, it never recognizes it, the green wheel just keeps spinning and it never does anything. Help! I don't know why it's so hard to do this!
    Tags: None
    #2
    My disc to digital doesn't work either. I click on scan barcode and it takes a picture so fast I cant get the whole barcode in. When I finally do, it tells me it cant recognize the barcode and try again. I have never used this, but bought some new release movies that didnt come with a digital copy and wanted them on VUDU.

    Comment

      #3
      Questions for you guys, what's the name of the movies that you are trying to convert to D2D? I am wondering if the newest movies work such as Aquaman.. or just on older movies.

      Comment

        #4
        Originally posted by LORD ZION View Post
        Questions for you guys, what's the name of the movies that you are trying to convert to D2D? I am wondering if the newest movies work such as Aquaman.. or just on older movies.

        No, it doesn't matter what movie people are trying to convert. It just that the APP itself doesn't even allow you to get pass beyond the "Your current location is not your billing address" verification, right after the scanbar code tap on the 2nd screen. This feature is broken and many complains aren't still being heard at all despite many have already complained to VUDU tech support.

        Comment

          #5
          So someone from Vudu reached out to me about the mobile app, I had to update my address and remove my apartment number from it, and now it works fine! I still can?t get my Vudu to go app on my desktop to work though, it won?t recognize any disc I insert. I checked to make sure Vudu accepts each movie as well, still nothing, just a spinning green wheel...

          Comment

            #6
            I've been trying to edit my cart for a few days now but when I click edit it says "we are unable to complete this transaction."

            Comment

              #7
              Disc to digital doesn?t work for me at all! No matter what I do, i have called support, emailed support (they told me to walk around my yard to see if it would work) and nothing works. I have now come up with a theory, if the movie is in fact an available title it?ll tell my my current location does not match my billing address, if it?s one that isn?t available it?ll tell me that barcode is not available, when I haven?t moved from the spot I was standing in. I tried to to do it with National Lampoon?s Christmas Vacation tonight and the barcode matched exactly with the D2D list, but it wouldn?t work. I tried to add photos but it wouldn?t let me. Can someone please help? Thank you!

              Comment

                #8
                I can no longer add movies to digital on the mobile either. Like others have said, it states "Your current location is not your billing address." Furthermore it will not allow me to add my Wisconsin address. It only allows California in the field for state. Perhaps it has withdrawn services from all states except CA.

                Comment

                  #9
                  Make sure your Name and Address match exactly with what is in your payment method. I had an issue where I was using my full 9 digit zip and had to change to just the 5 digit.

                  I also had an issue where Google (I use an Android phone) was the incorrect location. I had to keep messing with Maps to get GPS to actually center on my location. That eventually worked out and is no longer an issue.

                  I also had an issue one time when I got a new Modem/Router from my internet provider that using high accuracy location services on my phone used my Modem/Router location which for some reason had an IP associated to another state. I had to keep complaining to Google Maps on that one as well (turning in to them an error report each time it did that). Eventually the Modem/Router adjusted to right location.

                  Every once in a while I will still get the mismatch error on a new scan even after successfully scanning a previous title. I close the app and open again and it works.

                  Good luck and I hope it will eventually work for you.

                  Comment

                    #10
                    I'm having an issue with Disc to Digital on the app. The window to scan the upc is very small. A sliver of the screen. It will not scan any upcs any longer. I even uninstalled and reinstalled the app and no change. Emailed support with no response.

                    Comment

                      #11
                      There should be an update to the app (got mine yesterday) and it corrects the camera issue. There is a thread about it and they took action and fixed that issue.

                      Comment

                        #12
                        Originally posted by treborlicec View Post
                        I'm having an issue with Disc to Digital on the app. The window to scan the upc is very small. A sliver of the screen. It will not scan any upcs any longer. I even uninstalled and reinstalled the app and no change. Emailed support with no response.
                        https://forum.vudu.com/forum/vudu/vu...-scan-any-disc

                        Comment

                        Previous template Next
                        Working...
                        X