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MD2D Little Shop of Horrors Error

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    MD2D Little Shop of Horrors Error

    Hi I logged a case ,
    190501-000237, but have had no resolution as of yet. The Little Shop of Horrors Blu Ray is a valid for D2D and my software works (tested with a few Harry Potter discs), yet when I choose HDX for $2, I receive an "Error cannot create cart" I don't want to MD2D because it is still early in the year and would not like to hit my 100 cap. I've been trying to resolve this for two weeks, with support going back and forth saying it will be escalated, starting all over each time (does anyone read the notes?) can anyone assist?

    #2
    Case is with higher level support. How long does it take for a typical resolution, has been over 2 weeks, and over a month since creating the ticket

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