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Disc to Digital not working no scanner

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    Disc to Digital not working no scanner

    Hi,
    A week ago my mobile disc to digital stopped working. I got the GPS problem feedback and would retry and it would then be enabled, but what would then appear would just be a screen resembling my camera where nothing happens. I've tried everything, but nothing fixes it. I'm at my wit's end. Any ideas?

    #2
    Hi,
    Just tried to do a couple D2D conversions this evening and having the same problem on my Samsung Galaxy s20 Ultra. I was able to do a conversion on 8/21, but nothing tonight. My camera comes up but does nothing to scan.

    Comment


      #3
      Make sure you both have the updated Android version downloaded on your phone. Last week the M2D was messed up, making the camera squashed and forcing Vudu to push out a patch update.

      Comment


        #4
        Unfortunately it's updated.

        Comment


          #5
          Updated here as well and still not working as of this morning

          Comment


            #6
            Not sure if I'm having the same problem everyone else is or not.

            Trying to scan a UPC, and after the camera pops up for a split second, it then disappears and takes me to the cart screen with the following error:

            "Error scanning the Disc

            Sorry, there was an unexpected error while scanning the disc. Please try again."

            First I made the update, which didn't change it. Then I deleted the whole app and reinstalled and same thing is happening.

            I am on a Samsung Galaxy S9 - Model no: SM-G960U if it matters any.

            Comment


              #7
              Did anyone ever get a solution to this? Weeks later and I'm still having this problem.

              Comment


                #8
                Still having the issue here, I have sent multiple emails back and forth to customer service.

                Comment


                  #9
                  Still not working for me. I have a Galaxy S8 and S10, doesn't work on either -- camera opens with no scanner and can't do anything. Have updated both phones, deleted and reinstalled the program.

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                    #10
                    Still an issue. Ugh.

                    Comment

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