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Digital Copies Not in my Library

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    Digital Copies Not in my Library

    I completed D2D form on Vudu, printed the list, and took the list and DVDs/Blu-rays to Walmart. Walmart verified I had the movies. They confirmed on my account I wanted the movies I had selected and charged me for the movies I was converting. When I got home, I checked on Vudu and the movies were not in my library.

    I placed a support ticket on Thursday (1/26/17) that still has had no response as of now. I attached images of the printout and the receipt from Walmart.

    Is this typical? How long should I expect to wait for a response from Vudu?

    #2
    Re: Digital Copies Not in my Library

    Can you post your ticket # so I can take look, thanks.

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      #3
      Re: Digital Copies Not in my Library

      Reference Number: 170126-000217

      Comment


        #4
        Re: Digital Copies Not in my Library

        Originally posted by Caltucky View Post
        Reference Number: 170126-000217
        I have replied to your case, check your email.

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