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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Vudu's total lack of fixing stuff

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    #1

    Vudu's total lack of fixing stuff

    it seems Vudu likes money but is not capable of fixing anything. they in fact are treating us poorly bye ignoring us. there customer service is sub par and very unprofessional and takes way to long to deal with issues. and they have zero interest in there D2D program cause they can't fix anything or choose to ignore us. so everyone post your dealing with Vudu. and hope one day they will show an actual interest in helping us with are problems and fixing them.
    Tags: None
    #2
    Re: Vudu's total lack of fixing stuff

    It always baffles me seeing the D2D report bugs threads, they havent fixed a damn thing even since the old days of unrecognizing DVDs. That is a total waste of time.

    Comment

      #3
      Re: Vudu's total lack of fixing stuff

      I haven't been able to use MD2D since it's launched. I contacted Vudu about it and haven't heard a reply since April on my ticket, so I decided to call them the other day. They told me just to stay patient.

      Comment

        #4
        Re: Vudu's total lack of fixing stuff

        I love Vudu, it's my goto for movie streaming and offers the best experience.

        That said anyone who reads through these threads knows that not only others have numerous problems; but I personaly buy 5-10 movies EACH WEEK and constantly have problems:

        Instawatch
        Mobile D to D
        Disc + Digital
        UV redemption
        Shipping address

        Just for starters. Whenever I call (instead of create ticket on line) the CSR are always shocked with the numbers of tickets I've submitted and even still have open. And these tickets are not for trivial matters but for legitimate things not working.

        Comment

          #5
          Re: Vudu's total lack of fixing stuff

          Originally posted by jeremymc7 View Post
          I love Vudu, it's my goto for movie streaming and offers the best experience.

          That said anyone who reads through these threads knows that not only others have numerous problems; but I personaly buy 5-10 movies EACH WEEK and constantly have problems:

          Instawatch
          Mobile D to D
          Disc + Digital
          UV redemption
          Shipping address

          Just for starters. Whenever I call (instead of create ticket on line) the CSR are always shocked with the numbers of tickets I've submitted and even still have open. And these tickets are not for trivial matters but for legitimate things not working.
          I can see the UV redemption issues being the studio's faults and not Vudu's, since they don't issue those. The rest I do hold Vudu accountable for because those are their services, and they have way to many issues that never seem to get fixed. I've seen InstaWatch not give titles at all, or give titles but they end up being the wrong quality, or even the wrong title all together. The D2D seems to have died because they never fix any of those, and the MD2D seems to be going that way. They were correcting UPS the first few weeks, and now nothing. They keep adding titles to the MD2D and they don't even read, and probably won't read a year from now. I've sent in a ticket about a DVD scanned by the MD2D program, and it redeemed an episode of a series instead of the actual title... crazy! These issues make me not want to buy from Vudu. If I do buy anything, it's always when a title actually works with the MD2D program or is on sale for $4.99. Other than that my friends who I share my movies with buy Blu-rays, then let me redeem them for us.

          Comment

            #6
            Re: Vudu's total lack of fixing stuff

            I had an issue where I redeemed an actual code for a movie and Vudu placed it in pre-order and said when it redeems my credit card on file would be charged. I wrote them asking why my credit card would be charged on a redeemed slip code and they cancelled the order which in turn made my code slip invalid as I had already redeemed it on another site and chose Vudu to finish the process. Instead of Vudu just adding the code back on they want me send them all this proof which I did. Sent them the screenshot of Foxredeem where it showed I redeemed the code, sent them a screenshot of the redemption code, sent them a screenshot of the Bluray case but because I no longer had the receipt (tossed it out before I redeemed) they refuse to do anything. Even though I had a CSR rep say it would be fixed it never was. I had to buy the title again to get another redemption slip to redeem when it was no longer on pre-order. Wrote five emails and spoke with a dozen CSR reps who all told me it would be fixed (even had Felipe look into it). Yeah I got nothing even with proof.

            Seriously everytime I have any problem I have to jump thru hoops just to get something so simple fixed. I never did get a refund on the second copy I had to buy in like a movie credit.

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