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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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HDR Audio dropping on Q7

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    HDR Audio dropping on Q7

    Sorry if this has been covered, I couldn?t find my exact problem answered anywhere, but I keep getting audio drops. It happens for a half second from time to time in any HDR content.

    It only happens in the built-in Vudu app on my Samsung Q7. It doesn?t matter which audio device I use (stereo or TV speakers). I?m also not getting buffering or video drops, and I?m getting 175 Mbps DL speeds, so it?s not an internet problem.

    This is all seems to point to Vudu to me. Either the app or the service. Is there anything that can be done? Any help would be greatly appreciated!

    #2
    Can you please provide me with the current firmware/software on yout Samsung Q7 TV and the Vudu app as well. Also include some titles that you are experiencing this issue with. Just to be clear, this is happening with the internal TV speakers and home theater speakers as well? What's the make and model of your audio/video receiver? Please also include your audio setting within your Samsung TV.

    Comment


      #3
      Have the same problem with my new Samsung Q9FN. I have the 1153 Q9 firmware and the latest Vudu app. I am using optical out audio (PCM or Dolby Digital) from the TV to my receiver. I was watching Ant Man vs Wasp in UHD. Someone on AVSForum said it started with the latest Samsung firmware.

      Comment


        #4
        Any updates? I also have a Samung Q9 with this exact issue.

        Comment


          #5
          I can provide a little more information as well on this... My parents bought a brand new Q8 65". I set everything up, updated their firmware and connected the ARC channel to their receiver. Watching Any UHD movies (regardless if I change output to PCM or Bitstream) it gives a loss of sound every few minutes. Onkyo receiver actually does this annoying "Dialog Norm" thing to sync the loss sound Fast forward 2 weeks later, I bought the same TV. I hooked everything up with one exception - didn't update the firmware from factory. Sound on all UHD movies using an ARC connection was flawless... I decided to test my theory and update the Q8 firmware and UHD sound started dropping.

          That being said, the Samsung Firmware is conflicting with the Vudu App in someway because watching the same movies in HDX the sound works fine.

          Comment


            #6
            I am having the exact same issue with my brand new UN65" NU7100 set. I have definitely isolated it to the Vudu App, where I am experiencing random audio drop outs for a few seconds every few minutes while watching UHD movies. Video is not impacted by this. I have the same results whether I use the internal TV speakers or the HDMI feed to my Yamaha receiver. My Yamaha is connected directly, not via HDMI ARC. If I instead choose HDX or SD, the issue goes away. I do not experience this when I use other apps on my Samsung TV or when using my PS4 Pro or Sony UBPX800 4K Ultra HD Blu-Ray player. By the way, the Vudu app on the Sony UBPX800 does not even give me the option to stream UHD movies - I can only watch my HDX movies there. Will you update the app soon? Most of my digital movie purchases are on Vudu, so to have these kinds of challenges using Vudu is frustrating.

            I really appreciate your help solving this problem. Have you found a solution to the audio dropout issue using the VUDU app on Samsung 4K TVs?

            Comment


              #7
              Originally posted by kingofgrills View Post
              I am having the exact same issue with my brand new UN65" NU7100 set. I have definitely isolated it to the Vudu App, where I am experiencing random audio drop outs for a few seconds every few minutes while watching UHD movies. Video is not impacted by this. I have the same results whether I use the internal TV speakers or the HDMI feed to my Yamaha receiver. My Yamaha is connected directly, not via HDMI ARC. If I instead choose HDX or SD, the issue goes away. I do not experience this when I use other apps on my Samsung TV or when using my PS4 Pro or Sony UBPX800 4K Ultra HD Blu-Ray player. By the way, the Vudu app on the Sony UBPX800 does not even give me the option to stream UHD movies - I can only watch my HDX movies there. Will you update the app soon? Most of my digital movie purchases are on Vudu, so to have these kinds of challenges using Vudu is frustrating.

              I really appreciate your help solving this problem. Have you found a solution to the audio dropout issue using the VUDU app on Samsung 4K TVs?
              Are you on Samsung's latest firmware update for your TV set? This issue was recently addressed in late December. The update is available for download for manual update via USB. Not sure if Samsung has released the update via OTA.

              Comment


                #8
                Thank you. Where can I download the update manually? When I try to update through my TV it says my firmware is current.

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