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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Vudu on Vizio Co-Star

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  • amiller74
    replied
    Re: Vudu on Vizio Co-Star

    My Co-Star died but they sent me a new one. I have been setting up everything again and I ran into this black screen problem with the VUDU app. I have the same issue movies do not play but trailers do.. I am pretty sure this worked on my previous Co-Star. Anyway, I have been trying to figure it out. I did notice that according to Google Play (website), the VUDU app is not compatible with the Vizio Co-Star device. It also doesn't show up in Google Play on the device either even though it is stock installed.

    Leave a comment:

  • Chris Gerhard
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by dannydibuono View Post
    The technician from Vizio talked to his supervisor, and they could not figure out what the problem is. They did not know about this issue, and he told me to contact Vudu to let them know as it seems is the App that is having the problem since all other Apps work correctly on the Co-Star.

    I am going to try the test app posted in this forum on my Co-Star tonight (I am not at home now) and I will post the results.
    If you communicate further with Vizio, point out the Google TV Vudu app works on other Google TV models. I have the Sony NSZ-GS7 on the same network as the Vizio Co-Star that doesn't work, the NSZ-GS7 plays Vudu properly.

    I am not sure what test app you are talking about but I am pretty sure it won't work on your Co-Star either.

    Leave a comment:

  • dannydibuono
    replied
    Re: Vudu on Vizio Co-Star

    Just to add to the fire, I also got a brand new Co-Star directly from Vizio. I Installed it, and first thing it did is perform a system update (it asked me if I wanted to so I said yes.) I never got to see what version for both Android and Vudu it had from the box, but after the update, I got this:

    Android (Google TV) Version: 3.10 Rev 107223.
    Vudu Version: Firmware 3.2 Build U5.3.0

    As everybody here, Vudu does not play any movie, it stays on the black screen, and the time counter doesn?t even move. Funny thing is, movie previews play fine, and if you try to play a full movie and select chapters, you can actually see the pictures of the different chapters, but as soon you try to play it, you get black screen and time doesn?t change.

    Best part is, I contacted Vizio tech Support (before I found out this forum posts about the problem) and the technician was very helpful, he made me do many tests, and finally, made me reset the Co-Star to factory, still Vudu did not play. I gotta add also that once you do a system update (upgrade Android Version), the factory reset takes it back to original WITH the update, meaning, the original Android version that came on the box is GONE forever. This is the way is supposed to be for any Android device, so Google TV is no difference.

    The technician from Vizio talked to his supervisor, and they could not figure out what the problem is. They did not know about this issue, and he told me to contact Vudu to let them know as it seems is the App that is having the problem since all other Apps work correctly on the Co-Star.

    I am going to try the test app posted in this forum on my Co-Star tonight (I am not at home now) and I will post the results.

    Leave a comment:

  • diex68
    replied
    Re: Vudu on Vizio Co-Star

    I want to add to this report.

    I generally get the generic connection error, retry etc. multiple times. I finally got past that then got the black screen and the app died.

    Also.. that connection error that states problem connecting please retry, my new 2013 Bravia Vudu client does the same thing. However, the Vudu client on my Samsung BluRay player is ROCK SOLID. It always just starts streaming on the first try.

    I hope those are just TCP code parameters that need to be tweaked and not an inherient problem with the WiFi chipsets in these boxes. Again, the Samsung client is flawless when it comes to streaming.

    Leave a comment:

  • Itoao
    replied
    Re: Vudu on Vizio Co-Star

    I am still unable to play vudu titles on my Co-star.

    Leave a comment:

  • Chris Gerhard
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by Chris Gerhard View Post
    If you would switch locations of the two boxes and see if the black screen follows the box or stays at the same location, that would be helpful information to know.
    He checked this, the black screen problem stays with the box and the one that works, works at either location.

    Leave a comment:

  • Chris Gerhard
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by pakkman View Post
    I have two Co-Stars both on v5.3.0 and one plays Vudu fine and the other has the black screen issue.

    Both have the same version vudu istalled

    UI Version 2.0.109483
    Embedder Version: systemdriverAndroid 1.0
    Vudu Client Version: 3.1.0 ( rev 107233)
    If you would switch locations of the two boxes and see if the black screen follows the box or stays at the same location, that would be helpful information to know.

    Leave a comment:

  • FelipeF
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by pakkman View Post
    I have two Co-Stars both on v5.3.0 and one plays Vudu fine and the other has the black screen issue.

    Both have the same version vudu istalled

    UI Version 2.0.109483
    Embedder Version: systemdriverAndroid 1.0
    Vudu Client Version: 3.1.0 ( rev 107233)
    Thank you for the info. I have passed this information along to the engineers.

    Leave a comment:

  • pakkman
    replied
    Re: Vudu on Vizio Co-Star

    I have two Co-Stars both on v5.3.0 and one plays Vudu fine and the other has the black screen issue.

    Both have the same version vudu istalled

    UI Version 2.0.109483
    Embedder Version: systemdriverAndroid 1.0
    Vudu Client Version: 3.1.0 ( rev 107233)

    Originally posted by FelipeF View Post
    Hello all,

    Can you guys post the software/firmware version currently installed on your devices and if possible a screen shot so I can pass this info along to our engineers, thanks!

    Leave a comment:

  • glenwms
    replied
    Re: Vudu on Vizio Co-Star

    I've pretty much given up on this now. I recently bought a used PlayStation 3 and the Vudu app on that works flawlessly, so I'm good for now.

    Leave a comment:

  • sarreq
    replied
    Re: Vudu on Vizio Co-Star

    CoStar with latest update
    Device ID: 1aade19
    UI Version: 2.0.109483
    Embedder Version: SystemDriverAndroid 1.0
    VUDU Client Version: 3.1.0 (rev 107223)

    had the CoStar since the beginning of June, never used VUDU before, will not play my movies

    Leave a comment:

  • glenwms
    replied
    Re: Vudu on Vizio Co-Star

    Just curious if any progress has been made on this issue? This is obviously happening to a lot of us now.

    Leave a comment:

  • glenwms
    replied
    Re: Vudu on Vizio Co-Star

    Originally posted by Chris Gerhard View Post
    Unplugging or rebooting has failed to get Vudu to work here, in other words that will fix the issue 0% of the time, at least so far and I have tried that a few times including again this morning.
    Same here...unplugging/rebooting has not worked even once for this particular issue.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: Vudu on Vizio Co-Star

    Originally posted by illegal View Post
    I just wanted to chime in that I am also having this problem. I got my co-star a month or so ago and it has never worked. Netflix and Amazon work great but Vudu is just a black screen.
    Hello Illegal,

    Would you mind posting your firmware version for us?

    Leave a comment:

  • illegal
    replied
    Re: Vudu on Vizio Co-Star

    I just wanted to chime in that I am also having this problem. I got my co-star a month or so ago and it has never worked. Netflix and Amazon work great but Vudu is just a black screen.

    Leave a comment:

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