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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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XBox One HDX streaming problem

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  • ZappCatt
    replied
    Adding another voice to the chorus.

    I just got into VUDU over Thanksgiving break, and have had the "you seem to be having trouble playing HDX, would you like to try SD" message appear a few times already.
    Before this happens, there is NO issue, the movie is playing fine until that pops up.

    I am using Comcast and when this happens on my Xbox One S, I pop over to setting to run a Network check. The first time it was 180 down and 11 up. Tonite it was "Fine" and 175mb and 11.5 up at the time of the "trouble".

    I am wired, here in Santa Clara, CA.

    I only see 2 bars at that time. The rest of the time, I am seeing 4 bars as expected.

    If there was the ability to download content on the XboxOne app it would not be as HUGE of a deal, but since we can not, the significant other has put a stop to any more money being spent on digital copies from VUDU.

    She and my son were truly disappointed in the experience.

    It just happened to me at about 10:45 pm Pacific,12/1/2017. I am watching The Hobbit-An Unexpected Journey.

    Leave a comment:

  • danielk54
    replied
    Same issue here.

    1) Brighthouse / Spectrum (avg speed test 112 down / 11 up / 76 latency)
    2) Ubiquiti Unifi USG
    3) Wired
    4) Xbox OS 10.0.16299.4037 / Vudu App 2.0.68.70

    Have also tried
    1. Changed Xbox to alternate port, and opened port .....
    2. Reduced the MTU value, 0% packet loss
    3. Restart unit.

    Leave a comment:

  • wilder
    replied
    Originally posted by FelipeF View Post
    All I can really tell you is that this is being heavily investigated by our engineers at the moment.
    Thank you for the update. Much appreciated.

    Leave a comment:

  • FelipeF
    replied
    All I can really tell you is that this is being heavily investigated by our engineers at the moment.

    Leave a comment:

  • wilder
    replied
    Hello,

    You know it would be great if someone from Vudu would give any of us an update. I tried to watch a movie tonight for the first time in about a week and made it about 15 seconds before I got the loading screen. I'm lucky if I can make it about 10 minutes without having an issue. Any info would be greatly appreciated.

    Thanks.

    Leave a comment:

  • epepin
    replied
    Originally posted by FelipeF View Post

    Can you kindly answer the following questions so we can get a better grasp on what we are dealing with, thanks.

    1) your ISP
    2) your router model
    3) if Xbox is connected wired or wireless
    4) firmware/software version installed on your console
    My answers are above, but I would like to add that running a trace route to Vudu.com shows more server hops and significantly higher Kate cues than going to other sites, mostly through Zayo?s server. Is this Vudu?s Tier 1 provider?

    Leave a comment:

  • Ccollins11
    replied
    I?m having this same issue with movies I own and rent. Tonight I watched Wind River and it paused 3 or 4 times.
    ISP: Erwin Fiber
    XBox One S wired to Calix 844E Gigacenter.
    OS: 10.016299.4040

    Leave a comment:

  • spec24
    replied
    What? This is still going on? What a surprise. Sorry, but 8 months is a pretty long time. I still have this issue and I will not be jumping through hoops when every other service I have works without a glitch. On the 360 it was stuttering - an issue that Vudu never fixed. Now we have this issue. I have 150Mbps download speeds, 15-20Mbps upload speed. My ISP is Metrocast. My router is a Belkin AC1900. The xbox one is wired.

    Leave a comment:

  • epepin
    replied
    Originally posted by FelipeF View Post

    Can you kindly answer the following questions so we can get a better grasp on what we are dealing with, thanks.

    1) your ISP
    2) your router model
    3) if Xbox is connected wired or wireless
    4) firmware/software version installed on your console
    Hi Felipe,
    Another dissatisfied customer here with the same issue. I have run several speed tests as follows:
    Fast.com
    79 Mbps down

    Speedtest.net
    84.81 Mbps down
    10.88 Mpbs up
    Ping 35 ms

    Speedtest.charter.com
    56.24 Mbps down
    11.03 Mbps up

    Speedtest.vudu.com
    30.32 Mbps down
    9.79 Mbps up

    Cox Speedtest (my ISP)
    59 Mbps down
    11 Mbps up
    Latency 38 ms

    To answer your questions:
    1) Cox
    2) Linksys WRT1900ACS
    3) Xbox One is wired, as is PC used for above speed tests (Fast.com performed similarly on Xbox One)
    4) Vudu widget version 2.0.68.70, Xbox One OS 10.0.16299.4037

    Please advise how to remedy this frustrating issue.

    Leave a comment:

  • wilder
    replied
    Originally posted by P0k3rch1p View Post

    Stops randomly, presents the loading screen, and then after about 30 seconds, I get the message that I'm having trouble viewing HDX and to try SD.
    I have been having this exact same issue for the past week or so. All of the other services I use on Live are fine (Netflix, etc.). I have unplugged, uninstalled, reset, reinstalled everything I can with no luck. At this point I'm lucky if I can make it 10 minutes without the loading screen popping up. If I hit the B button and back out, then go right back to the movie/show it works fine...for a matter of minutes and then same thing repeats.

    My ISP is Spectrum
    Router Model is the ASUS RT-N66R
    Xbox is on a wired connection
    Console firmware is 10.0.16299.4037

    I have been using this same setup for a long time and the VUDU app since it came out.

    Thanks for any assistance in advance.

    Leave a comment:

  • FelipeF
    replied
    Originally posted by Texdomer View Post
    I am having this exact same issue. Streaming was working perfectly fine as of 2 hours ago. Within the last 45 minutes I have been getting constant buffering and the same screen saying I have been having problems streaming in HDX would I like to switch to SD
    Can you kindly answer the following questions so we can get a better grasp on what we are dealing with, thanks.

    1) your ISP
    2) your router model
    3) if Xbox is connected wired or wireless
    4) firmware/software version installed on your console

    Leave a comment:

  • Texdomer
    replied
    I am having this exact same issue. Streaming was working perfectly fine as of 2 hours ago. Within the last 45 minutes I have been getting constant buffering and the same screen saying I have been having problems streaming in HDX would I like to switch to SD

    Leave a comment:

  • P0k3rch1p
    replied
    Originally posted by FelipeF View Post

    What is the error exactly? Are you buffering or does the movie just stop randomly with the loading screen?
    Stops randomly, presents the loading screen, and then after about 30 seconds, I get the message that I'm having trouble viewing HDX and to try SD.

    Leave a comment:

  • FelipeF
    replied
    Originally posted by P0k3rch1p View Post
    No luck changing DNS. 31 minutes into a movie and I got the error. Harry Potter and the Chamber of Secrets, if it matters. I can tell you it doesn't matter on my end. It appears to happen on any Vudu content.
    What is the error exactly? Are you buffering or does the movie just stop randomly with the loading screen?

    Leave a comment:

  • P0k3rch1p
    replied
    No luck changing DNS. 31 minutes into a movie and I got the error. Harry Potter and the Chamber of Secrets, if it matters. I can tell you it doesn't matter on my end. It appears to happen on any Vudu content.

    Leave a comment:

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