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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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XBox One HDX streaming problem

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  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    After a flurry of activity from VUDU personnel both here and via direct Support, it's been 2 weeks without any further contact. Just silence. Disappointing.

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Originally posted by spec24 View Post
    I have been having the same problem. As usual it is a Vudu-only problem. All other apps: Netflix, Amazon, Hulu - all stream in HD without issue, and do it seconds after starting. Vudu sits there loading and then says" You seem to have trouble streaming this in HDX......." There are three solutions: 1) restart Xbox (hard reboot), 2) exit Vudu and start again or 3) just wait. Eventually Vudu decides you DO have enough bandwidth to stream. Amazing! Knowing how things usually go, we'll have to wait for the next version of Xbox before this is fixed.
    I've tried all those, including hard reboot of XBox, no dice. Also, there was a flurry of activity from Vudu QA and Support and it's been over a week since I've heard anything from anybody.

    I tested again last night just in case the issue was resolved. Nope.

    Leave a comment:

  • spec24
    replied
    Re: XBox One HDX streaming problem

    I have been having the same problem. As usual it is a Vudu-only problem. All other apps: Netflix, Amazon, Hulu - all stream in HD without issue, and do it seconds after starting. Vudu sits there loading and then says" You seem to have trouble streaming this in HDX......." There are three solutions: 1) restart Xbox (hard reboot), 2) exit Vudu and start again or 3) just wait. Eventually Vudu decides you DO have enough bandwidth to stream. Amazing! Knowing how things usually go, we'll have to wait for the next version of Xbox before this is fixed.

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Update: The XBox One has been unenrolled from Insider Preview Program. Issue remains.

    Also sent Support the requested traceroutes on Friday, 3/10/17. No response as of yet.

    Leave a comment:

  • Salcurrier
    replied
    Re: XBox One HDX streaming problem

    I am having the exact same issue with the Xbox one app, some movies will not play at all, some will only play at SD, and some play fine. It is also not consistent as it can vary as one day it won't play and a couple days later it will. I believe it is either an issue with the app or they have limited number of connections for each movie and when that limit is hit it generates a network error. I believe this because I generally buy movies when they first come out and that's when there are issues. I also have an Xbox 360 in the bed room and I will get an error on a movie on the Xbox one, got to the bedroom and it will work fine. Also I have bought Disney Anywhere movies like Dr Strange on the day it came out and could not get it to play on either Xbox through the Vudu app, but it played fine on the Amazon Prime app on the Xbox one. No network changes, only logged it their app and it played fine. I bought Fantastic Beast through Vudu and it will not play on the Xbox one at all but plays on the 360 just fine. They need to get this fixed or I'm going to stop buying movies through Vudu and use Amazon exclusively, as I never have an issue with there app, and I only buy digitally so it's not like I can just throw in the Bluray. I always get a network error and I know it has nothing to do with that as I have a pretty robust setup and have never pulled down any less than 30mbs per second.

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Originally posted by DanielH View Post
    Could you send me a PM with the email address you used to create your VUDU account included?
    Should be in your Inbox. Thanks for your time and assistance!

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: XBox One HDX streaming problem

    Originally posted by rsaucier View Post
    Purchased Fantastic Beasts--HDX plays fine on XBox One.

    Just a note, this is not an "S" model XBone.
    Could you send me a PM with the email address you used to create your VUDU account included?

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Purchased Fantastic Beasts--HDX plays fine on XBox One.

    Just a note, this is not an "S" model XBone.

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Originally posted by DanielH View Post
    Hi Rsaucier,

    What happens when you try to start HDX playback? Do you eventually see a network error? Are you using a receiver for your setup? Could you give me a few titles you're seeing this problem with so I can debug the issue a bit?
    Usually, the first error I'd see is the generic "don't seem to have enough bandwidth" to stream, would I like to try SD. Selecting SD may or may not work depending on the title. In this case, the BSG Miniseries, Ep1 (of 2) would not play in either mode on the Xbox while it would happily stream HDX from the Roku sitting next to it. Ep2 would stream in either mode.

    Tonight, still trying to troubleshoot (love banging my head against the wall), after removing the Xbox from my VUDU devices (logging off) then logging back in, I started getting the "Network error, cannot..." message. I'd also get a more generic error message--I apologize for not having written it down. Much shorter than the "Network error" message.

    Bought "Sing" for the kids, it would not stream in either mode. Older purchases, even those purchased within the last couple of weeks but before 3/3 didn't seem to have any problems. "Doctor Strange" started right up in HDX. Arrival, same. Titles purchased on or after 3/3 seem to be hit or miss--mostly miss.

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Originally posted by Jake View Post
    Are you saying your Xbox is on an Insider Program firmware? If so, which version is it?
    Xbox One OS Info: 10.0.14393.2152 (rs1_xbox_rel_1610.161208-1218) fre
    Per the System app, the last update was November 2016

    VUDU App Widget Version 2.0.13.6

    XBox Insider release 401.1701.25002.22; January 25, 2017
    Last edited by rsaucier; 03-08-2017, 04:56 PM. Reason: Added Insider Release version and date

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Originally posted by DanielH View Post
    Hi Rsaucier,

    What happens when you try to start HDX playback? Do you eventually see a network error? Are you using a receiver for your setup? Could you give me a few titles you're seeing this problem with so I can debug the issue a bit?
    Here's what I sent to Vudu Support:

    On 3/2/17: It was working as of last Thursday (2/23/17). It will stream SD without problem. I was able to watch an HDX stream on my laptop (player reported it as HDX) so it does not appear to be a network issue.

    The only "error" reported is that the app is having problems streaming HDX and do I want to switch to SD.

    The only change that has occurred on my side is that my ISP bumped my service from 30x3 to 50x5.

    Later on 3/2: Specific titles seem to be problematic: Battlestar Galactica Miniseries episode 1 will not play in HDX, even if started in SD. Episode 2 works fine as does BSG Season 1 Episode 1. On movies, Dr. Strange HDX will not play yet Mary Poppins and Secret Life of Pets will play in HDX.

    On 3/6: OK...4 days no response...annoying much?

    I just purchased "Sing!". Will not play on Xbox One HDX or SD. It will play on Roku 3.

    What gives? Not happy--I don't need to have my Roku connected (wireless, by the way) when I've got a perfectly good Xbox One connected (hardwired, gigabit).

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Originally posted by Jake View Post
    Are you saying your Xbox is on an Insider Program firmware? If so, which version is it?
    I will try to get the OS version for you this evening--kids & homework happening right now.

    Leave a comment:

  • Guest's Avatar
    Guest replied
    Re: XBox One HDX streaming problem

    Originally posted by rsaucier View Post
    Roku 3 has no problems streaming HDX on same network, over WiFi. Xbox is wired to gigabit. I've submitted a support ticket and have heard nothing on it.

    Some newly purchased movies won't even play in SD now.

    What gives? When did the last app update come out? Does it suddenly have a problem with Xbox Insider Program?
    Hi Rsaucier,

    What happens when you try to start HDX playback? Do you eventually see a network error? Are you using a receiver for your setup? Could you give me a few titles you're seeing this problem with so I can debug the issue a bit?

    Leave a comment:

  • Jake
    replied
    Re: XBox One HDX streaming problem

    Originally posted by rsaucier View Post
    Roku 3 has no problems streaming HDX on same network, over WiFi. Xbox is wired to gigabit. I've submitted a support ticket and have heard nothing on it.

    Some newly purchased movies won't even play in SD now.

    What gives? When did the last app update come out? Does it suddenly have a problem with Xbox Insider Program?
    Are you saying your Xbox is on an Insider Program firmware? If so, which version is it?

    Leave a comment:

  • rsaucier
    replied
    Re: XBox One HDX streaming problem

    Roku 3 has no problems streaming HDX on same network, over WiFi. Xbox is wired to gigabit. I've submitted a support ticket and have heard nothing on it.

    Some newly purchased movies won't even play in SD now.

    What gives? When did the last app update come out? Does it suddenly have a problem with Xbox Insider Program?

    Leave a comment:

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