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Vizio 42" Widget Problem

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    Vizio 42" Widget Problem

    I purchased a Vizio 42" tv today and tried to access the Vudu widget. It seemed to work initially - but when I completed the sign up on the website my TV now gives me a cryptic message -

    Connection Failed
    Please contact VUDU support at http://support.vudu.com

    Detail:
    a record for this hardwareld already exists, unprovision first

    (this is how it was displayed)

    I would like to try out this service - but they sure are making it difficult.

    Nothing at the Vudu website was helpful.

    #2
    Re: Vizio 42" Widget Problem

    Hi darenjpdx,

    I'm sorry to hear you're having issues accessing the VUDU service through your TV. It sounds like you're having a provisioning issue with the hardware ID. Please give me the hardware ID listed on your TV screen and I will resolve the issue for you. You can post the ID here or send it to me in a private message.

    Comment


      #3
      Re: Vizio 42" Widget Problem

      i am having the same problem with my vizio. It started out fine the first couple times. I was able to watch previews, scroll through the videos, etc. But today when I was actually going to get a movie. no luck. I'll PM my info if you don't mind.

      Comment


        #4
        Re: Vizio 42" Widget Problem

        I am having this problem as well. My hardware ID is VZ01BC8100199D03BAC0

        Thanks

        Comment


          #5
          Vizio 47" Widget Problem

          I have the same issue. My Hardware id VZ01BC8100199D086895

          Comment


            #6
            Re: Vizio 47" Widget Problem

            Originally posted by dcolvard View Post
            I have the same issue. My Hardware id VZ01BC8100199D086895
            Hi dcolvard --

            Your device has been unprovisioned, you should be able to access the VUDU service and activate your device to an account. Please let us know if you have anymore issues.

            Comment


              #7
              Re: Vizio 42" Widget Problem

              Originally posted by pingzingny View Post
              I am having this problem as well. My hardware ID is VZ01BC8100199D03BAC0

              Thanks
              Hi pingzingny --

              Are you still having this issue? I can see that your device was unprovisioned shortly after you mentioned the issue here. Please let me know if you need any assistance.

              Comment


                #8
                Re: Vizio 42" Widget Problem

                I appear to have a similar problem with the service , I would love to try it but no luck with customer service. My hardware id is vz01bc8100199d08a021 . would love to have this work.

                Comment


                  #9
                  Re: Vizio 42" Widget Problem

                  dextelle,

                  I have unprovisioned your device in our system. Please let me know if you have any more issues.
                  Last edited by DanielH; 05-02-2011, 01:50 PM.

                  Comment


                    #10
                    Re: Vizio 42" Widget Problem

                    i also need to have my device unprovisioned...here is my hardware code:

                    VZ01BC8100199D086951

                    thanks

                    Comment


                      #11
                      Re: Vizio 42" Widget Problem

                      All set JVX
                      ________
                      Last edited by DanielH; 05-02-2011, 01:50 PM.

                      Comment


                        #12
                        Re: Vizio 42" Widget Problem

                        Please also unprovision mine this is for a client.

                        LG02BD57E85B5BA4E543

                        Thank you,

                        Michael Christon
                        Advanced Home Entertainment, Inc.

                        Comment


                          #13
                          Re: Vizio 42" Widget Problem

                          I,m having the same problem also. Here is my number VZ01BC8100199D087C59
                          Thank You

                          Comment


                            #14
                            Re: Vizio 42" Widget Problem

                            did my post go through?

                            Comment


                              #15
                              Re: Vizio 42" Widget Problem

                              Swank,

                              You should be good to go, please let me know if you are still having any trouble.

                              Advanced,

                              I was unable to locate a device with the provisioning number you provided. Please make sure of the numbers and re-post them.
                              Last edited by DanielH; 05-02-2011, 01:50 PM.

                              Comment

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