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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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IT UHD audio trouble

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    Thanks Vudu for working with LG and providing us the solution! I just installed the update via USB as well and it is working great! I'm very excited and thankful. I love watching Dolby Vision streaming titles on Vudu.

    Comment


      Yes!! Thank you so much for fixing this issue!!

      Comment


        Firmware update via usb worked. Thanks for implementing a proper fix for this issue.

        Comment


          Originally posted by JeffreyVUDU View Post
          You should see a firmware update from LG in the next few days that addresses this issue.
          Hey Jeff, a little late to the party. I am having this same issue on my LG C7. Will there be an update for the 2017 models?

          Comment


            Hello Jeff,
            thanks for looking into this. Any suggestions of the patch did not solve the issue on my LG C6P?
            Thank you

            Comment


              Still have issue. The firmware fixes ONLY HDMI ARC sound. Optical and speaker output still get ALL the annoying pops. I have to output optical on my C6P to a LG soundbar and still can't watch UHD because of the annoying pops and glitches.

              Comment


                Has this issue actually been fixed yet because mine is still having this problem and it makes ALL of my UHD movies unwatchable due to the "popping" sound every 2 seconds...I tried to update on the tv itself and downloaded the USB firmware which also didn't work...any ideas?

                Comment


                  Thought I would post an update on mine. I found out that the fix only fixes the HDMI/Optical ARC sound mode on my LG C6. It doesn't fix the LG Sound sync mode. Works great after moving to Optical ARC.

                  Comment


                    I am experiencing this exact problem on my 2018 Samsung Q9. My firmware is up to date. Is there a known patch/fix for this TV?

                    Comment


                      I'm having audio drops while attempting to watch my UHD copy of Blade Runner 2049, also on Samsung, has the latest firmware. I've restarted the movie a couple times and have encountered it cutting out in seemingly the same spots.

                      Comment


                        Originally posted by caldrax View Post
                        I'm having audio drops while attempting to watch my UHD copy of Blade Runner 2049, also on Samsung, has the latest firmware. I've restarted the movie a couple times and have encountered it cutting out in seemingly the same spots.
                        For those with 2018 Samsung audio issue: is this through the TV speakers or to a receiver? And if to a receiver, is this optical out or HDMI ARC?

                        Comment


                          Originally posted by Jake View Post

                          For those with 2018 Samsung audio issue: is this through the TV speakers or to a receiver? And if to a receiver, is this optical out or HDMI ARC?
                          My 2018 Samsung issue is through optical out to receiver.

                          Thank you Jake

                          Comment



                            I'm having this issue with several UHD titles (using the Vudu app on my 2018 Samsung 65? Q6F). The audio is choppy and constantly cuts in and out. I?m having issues with a few of the titles I own for example
                            Fury
                            Hacksaw ridge
                            Justice league
                            And more (mainly all my UHD)
                            My TV is connected via HDMI ARC to a Samsung soundbar (model HW-N650 ). when I switch the audio output format to the TV's speaker," the problem goes away. But then I'm put it back on the soundbar it starts again. I played around with all the settings from both my soundbar and tv and I can?t get to go away. I say this form and notice a lot of people are having issues and it seams to be the VUDU app. Is there anything I can do or anything Vudu support can do to fix this.

                            Comment


                              I'm having the problem on a 2018 Samsung Q6 connected to a Vizio sound bar via optical out. The audio is frequently dropping out during a movie. Easily 100 times or more during Blade Runner 2049 in UHD. It also happened during a brief test with The Martian.

                              Comment


                                Same issue on Samsung q7fn, using optical and not hdmi. Watched jumanji yesterday in uhd and had terrible audio clipping/drops. Haven't tried hdx or other movies yet. What's the solution vudu aside from us using another service?

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