Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

How long for customer service response?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #16
    Re: How long for customer service response?

    Thanks to FelipeF about half of my tickets are finally taken care of. Thank you.

    I still have a bunch of IW tickets open. Most had replies asking for photos I had already submitted from the start but nothing since then.

    Comment


      #17
      Re: How long for customer service response?

      I've had one open for 3 weeks now too. I replied last week and never heard back from it. My case is

      160227-000771

      Comment


        #18
        Re: How long for customer service response?

        Originally posted by xChAsEx View Post
        I've had one open for 3 weeks now too. I replied last week and never heard back from it. My case is

        160227-000771
        I replied to your ticket, check your email.

        Comment


          #19
          Re: How long for customer service response?

          I'm still waiting on a ton of IW tickets. It may just make more sense to return them at this point.

          Comment


            #20
            Re: How long for customer service response?

            Originally posted by RogerJ View Post
            I'm still waiting on a ton of IW tickets. It may just make more sense to return them at this point.
            I took care of your tickets, check your email for details.

            Comment


              #21
              Re: How long for customer service response?

              Originally posted by FelipeF View Post
              I took care of your tickets, check your email for details.
              Thank you so much! I hope the new revamped customer service people are all as good as you are. I hope you are training them and get a raise for it! Thank you again.

              Comment


                #22
                Re: How long for customer service response?

                Originally posted by RogerJ View Post
                Thank you so much! I hope the new revamped customer service people are all as good as you are. I hope you are training them and get a raise for it! Thank you again.

                Comment


                  #23
                  Re: How long for customer service response?

                  I know you're busy but I have one more for you if you get time and wouldn't mind taking a look? Thank you again for everything!

                  Reference # 160322-000013

                  Comment


                    #24
                    Re: How long for customer service response?

                    Felipe,

                    I have one as well if you could help out? Let me know if you need anything from me.

                    160310-000496

                    Thanks a bunch!

                    Casey

                    Comment


                      #25
                      Re: How long for customer service response?

                      Wow! that was fast!!! Thanks Felipe!!!

                      Comment


                        #26
                        Re: How long for customer service response?

                        160326-000256

                        This is a new ticket from today but I've submitted and updated two others regarding the same issue in the past 6 days. Are you able to please help me Felipe?

                        Vudu has always been great about responding to support emails so I'm starting to think there just isn't anyone in looking at them.

                        Comment


                          #27
                          Re: How long for customer service response?

                          Originally posted by RogerJ View Post
                          I know you're busy but I have one more for you if you get time and wouldn't mind taking a look? Thank you again for everything!

                          Reference # 160322-000013
                          I still haven't gotten any kind of reply yet. FelipeF, do you think you could check on it? Thank you again!

                          Comment


                            #28
                            Re: How long for customer service response?

                            I've been waiting nearly 3 weeks now, with no help. This is not normal, as I always hear back within 2 days. I never got an automated reply like other times neither.

                            160311-000666 - if anyone can help

                            Comment


                              #29
                              Re: How long for customer service response?

                              Originally posted by FelipeF View Post

                              Ticket number

                              160311-000116

                              Mine has been going on half a month now..really becoming unacceptable with the delay anymore..used to be a day at the most, now its weeks...

                              Comment


                                #30
                                Re: How long for customer service response?

                                I've also been waiting for a resolution to an Instawatch issue since 3/2. No one can seem to tell me when this issue will be resolved. I've also gotten the behind due to Christmas, also was told it's the studios that slow it down. I just want I paid for a nice credit to my account at this point.

                                Comment

                                Working...