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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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How long for customer service response?

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    #31
    Re: How long for customer service response?

    My issue was updated, a few items were removed, but not all. Can someone check mine again?

    160311-000666

    Comment

      #32
      Re: How long for customer service response?

      Originally posted by Me-Hostage View Post
      My issue was updated, a few items were removed, but not all. Can someone check mine again?

      160311-000666
      Many of those titles are importing from your UV locker. You will need to delete them from UV to prevent them from re-importing back into your Vudu account.

      Comment

        #33
        Re: How long for customer service response?

        I've been dealing with an issue since the beginning of February and always get the same runaround (December backlog, etc.) whenever I try to follow-up. I purchased Once Upon A Time In America Extended Edition Blu-ray, but the Instawatch is redeeming the theatrical cut. It is extremely frustrating that I am in the b same place for almost two months without any progress. I just want the Extended Edition loaded into my library. Reference#160206-001058

        Comment

          #34
          Re: How long for customer service response?

          Originally posted by Scrapluv View Post
          I've been dealing with an issue since the beginning of February and always get the same runaround (December backlog, etc.) whenever I try to follow-up. I purchased Once Upon A Time In America Extended Edition Blu-ray, but the Instawatch is redeeming the theatrical cut. It is extremely frustrating that I am in the b same place for almost two months without any progress. I just want the Extended Edition loaded into my library. Reference#160206-001058
          The Extended Cut is not UV eligible, therefore the studio is offering the theatrical version for InstaWatch.

          Comment

            #35
            Re: How long for customer service response?

            still nothing on mine..been half a month

            160311-000116

            Comment

              #36
              Re: How long for customer service response?

              Originally posted by FelipeF View Post
              Many of those titles are importing from your UV locker. You will need to delete them from UV to prevent them from re-importing back into your Vudu account.
              Ah, thanks for removing the others, I will remove those from my locker and submit another ticket. Thank you!

              Comment

                #37
                Re: How long for customer service response?

                Originally posted by Me-Hostage View Post
                Ah, thanks for removing the others, I will remove those from my locker and submit another ticket. Thank you!
                I do not know the specifics of your ticket but it sounds like once you delete them from your UV locker you should be all set (once your vudu account syncs with your UV locker the titles should vanish from vudu).

                So you probably (hopefully) do not need another ticket.

                Comment

                  #38
                  Re: How long for customer service response?

                  Originally posted by qazzaq View Post
                  I do not know the specifics of your ticket but it sounds like once you delete them from your UV locker you should be all set (once your vudu account syncs with your UV locker the titles should vanish from vudu).

                  So you probably (hopefully) do not need another ticket.
                  In the past I had UV enabled episodes, and removing them from my UV locker never helped. I just deleted 4 titles, and poof they are gone... all but one title... which isn't even in my UV locker, even though it's UV enabled?

                  Originally posted by FelipeF View Post
                  Many of those titles are importing from your UV locker. You will need to delete them from UV to prevent them from re-importing back into your Vudu account.
                  FelipeF, I was able to clear out all but one title from my ticket. Is there anyway of removing Green Lantern (Theatrical) (the link is in the ticket), as I have the extended version. I tried doing as you suggested and removing it from my UV locker, but it's nowhere to be found in my locker...

                  Comment

                    #39
                    Re: How long for customer service response?

                    Originally posted by Me-Hostage View Post
                    In the past I had UV enabled episodes, and removing them from my UV locker never helped. I just deleted 4 titles, and poof they are gone... all but one title... which isn't even in my UV locker, even though it's UV enabled?



                    FelipeF, I was able to clear out all but one title from my ticket. Is there anyway of removing Green Lantern (Theatrical) (the link is in the ticket), as I have the extended version. I tried doing as you suggested and removing it from my UV locker, but it's nowhere to be found in my locker...
                    I would open a ticket with UV. It's definitely an imported title.

                    Comment

                      #40
                      Re: How long for customer service response?

                      Originally posted by FelipeF View Post
                      I would open a ticket with UV. It's definitely an imported title.
                      I read on another post that UV titles didn't show in their locker until they did a D2D. I will be doing a few tonight, hopefully it will pop up, if not I will open a ticket with them. I actually have 3 Green Lantern titles, none are showing in my UV locker. Thanks for the help with the other titles though!

                      Comment

                        #41
                        Re: How long for customer service response?

                        Originally posted by Me-Hostage View Post
                        I read on another post that UV titles didn't show in their locker until they did a D2D. I will be doing a few tonight, hopefully it will pop up, if not I will open a ticket with them. I actually have 3 Green Lantern titles, none are showing in my UV locker. Thanks for the help with the other titles though!
                        Sometimes not everything shows up on myuv.com even if you search for it, for whatever reason.

                        Try navigating directly to the movie page and see if it shows the title is owned. If it shows up there, you should be able to delete it without opening a ticket:

                        https://www.myuv.com/en/us/library/green-lantern-2011

                        Comment

                          #42
                          Re: How long for customer service response?

                          Originally posted by qazzaq View Post
                          Sometimes not everything shows up on myuv.com even if you search for it, for whatever reason.

                          Try navigating directly to the movie page and see if it shows the title is owned. If it shows up there, you should be able to delete it without opening a ticket:

                          https://www.myuv.com/en/us/library/green-lantern-2011
                          That page says I do not own it. I also removed another title that was in my UV locker, but still stuck in Vudu, and the UV page says I don't own that one either...

                          Originally posted by FelipeF View Post
                          I would open a ticket with UV. It's definitely an imported title.
                          FelipeF, I opened a ticket with UV about the Green Lantern, they act like there is nothing they can do since they see it in my locker on their side, but it's not shown on my side. I am trying to have another titled removed, which I removed from my locker already, but still on Vudu... Can you check that one when you get time? The ref number is 160402-000179.

                          Comment

                            #43
                            Re: How long for customer service response?

                            Originally posted by Me-Hostage View Post
                            That page says I do not own it. I also removed another title that was in my UV locker, but still stuck in Vudu, and the UV page says I don't own that one either...



                            FelipeF, I opened a ticket with UV about the Green Lantern, they act like there is nothing they can do since they see it in my locker on their side, but it's not shown on my side. I am trying to have another titled removed, which I removed from my locker already, but still on Vudu... Can you check that one when you get time? The ref number is 160402-000179.
                            I have now removed the title from Vudu.

                            Comment

                              #44
                              Re: How long for customer service response?

                              Originally posted by FelipeF View Post
                              I have now removed the title from Vudu.
                              It was still showing up in my listed as owned just a few minutes ago, still. However, I logged into an old UV account that I had merged with the one I started using when I realized I was going to use Vudu permanently, and there were the three Green Lantern titles sitting in that UV account. I deleted the one I didn't need, and it took it off my Vudu just now. I thank you for all you help on everything. I know I was a hassle.

                              Comment

                                #45
                                Re: How long for customer service response?

                                I wanted to follow-up on an issue that's been open since February (Ref# 160213-000919.) and no additional info have been provided regarding the inability to watch Henry V on MacPro, iPhone App or iPad. I can only watch the movie on the Roku.


                                http://www.vudu.com/movies/#!content/140805/Henry-V

                                Comment

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