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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
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How long for customer service response?

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    Re: How long for customer service response?

    Originally posted by Wasteland View Post
    FelipeF, can you please check on the status of my ticket? 170110-000021 It's been almost 10 days, and haven't received a reply in about 5 days. Thanks.
    All set.

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      Re: How long for customer service response?

      Originally posted by FelipeF View Post
      All set.
      Sweet! Thanks!

      Comment


        Re: How long for customer service response?

        FelipeF, I have another ticket, going on 9 days now with no response at all. When you get time, can you check it? 170201-001117

        Comment


          Re: How long for customer service response?

          Originally posted by Wasteland View Post
          FelipeF, I have another ticket, going on 9 days now with no response at all. When you get time, can you check it? 170201-001117
          Check your email

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            Re: How long for customer service response?

            Originally posted by FelipeF View Post
            Check your email
            Thank you.

            Comment


              Re: How long for customer service response?

              Felipe any chance you can help with this ticket 170128-000132

              Its a weird one and the rep did not seem to understand me

              Comment


                Re: How long for customer service response?

                Felipe,
                I put in a ticket 23 days ago. Ticket number is 170201-000417. Could I get some help please?

                Comment


                  Re: How long for customer service response?

                  Originally posted by Faydar View Post
                  Felipe,
                  I put in a ticket 23 days ago. Ticket number is 170201-000417. Could I get some help please?
                  I'll take a look...

                  Comment


                    Re: How long for customer service response?

                    Originally posted by danglin709 View Post
                    Felipe any chance you can help with this ticket 170128-000132

                    Its a weird one and the rep did not seem to understand me
                    Are you still receiving those emails? I notified our marketing team about this issue a while back.

                    Comment


                      Re: How long for customer service response?

                      Originally posted by FelipeF View Post
                      Are you still receiving those emails? I notified our marketing team about this issue a while back.
                      yes i still get these emails i got over 80 of them today

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                        Re: How long for customer service response?

                        Originally posted by danglin709 View Post
                        yes i still get these emails i got over 80 of them today
                        Okay, sorry to hear that. Let me ping my people again.

                        Comment


                          Re: How long for customer service response?

                          The support has really gone downhill, especially in response time. used to be a day or two would pass before a response to a ticket or after giving more information. Now, i put in a ticket on 12/29 and didn't get a response until 2/3, and nothing after that as all that was said was it was being escalated. Almost a month later and no new information or reponse. I don't know if VUDU cut their staff, or just stopped caring about their users. Either way, it needs to be corrected. We shouldn't have tgo come to the forum and get Felipe, who is doing a great job of helping, to get the other staff members to do their jobs.

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                            Re: How long for customer service response?

                            My opinion is that support has not gotten worse it is just more fragmented based on your problem. I have a problem with Instawatch emails that seems to have everyone stumped. should i expect miracles and demand it be fixed immediately? of course not. When it is a true instawatch issue i call and email support because it is usually fixed faster that way. Life is not instant and not every problem can be fixed the second it is received. And comparing Vudu to flixster or cinemanow is like comparing apple to samsung. its not fair to the company because they are different companies. The studios are in control that is a fact. Vudu has rules everyone does.

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                              Re: How long for customer service response?

                              Sorry to hear. Happens to all of us sadly.

                              Comment


                                Re: How long for customer service response?

                                FelipeF, can you check my ticket (170330-001532)? I was able to get a few removed, but the two in the ticket are seem to be stuck in my Vudu library, even after being deleted from my UV account.

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