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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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How long for customer service response?

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    Re: How long for customer service response?

    Originally posted by Wasteland View Post
    FelipeF, can you check my ticket (170330-001532)? I was able to get a few removed, but the two in the ticket are seem to be stuck in my Vudu library, even after being deleted from my UV account.
    Done

    Comment


      Re: How long for customer service response?

      Reference # 170331-000810

      it seems posting on the forums gets answers quicker than the actual support request.

      Comment


        Re: How long for customer service response?

        Originally posted by FelipeF View Post
        Done
        Thank you friend.

        Comment


          Re: How long for customer service response?

          Originally posted by guidosmith View Post
          Reference # 170331-000810

          it seems posting on the forums gets answers quicker than the actual support request.
          The Vudu Spark promotion ended several months ago, sometime last year.

          Offer expired September 1, 2016
          Last edited by FelipeF; 04-04-2017, 02:21 PM.

          Comment


            Re: How long for customer service response?

            Originally posted by FelipeF View Post
            The Vudu Spark promotion ended several months ago, sometime last year.

            Offer expired September 1, 2016
            thank you for your swift response FelipeF

            I see the print at the bottom of the website has been updated to reflect this, maybe removing reference to the offer all together instead of adding Offer expires September 1, 2016. It is possible I could have missed that before but I don't recall seeing the expires date. I should also mention I purchased the spark in store with a giant sticker on it that says $20.00 credit on vudu with nothing in the fine print about the offer expiring. Not complaining just wanted some answers.

            once again thank you FelipeF

            Comment


              Re: How long for customer service response?

              would I be able to get help with my ticket. should be fairly easy reference#170408-000622

              it would be greatly appreciated.

              Comment


                Re: How long for customer service response?

                same here been over a week..any help would be great
                reference#170406-001019

                Comment


                  Re: How long for customer service response?

                  Hi FelipeF,

                  Will it be possible for someone to please look at this in-store Instatwatch ticket - 170227-000661? The ticket was opened on 2/27, and last I got a response was in March stating the ticket has been escalated.

                  Thank you

                  Comment


                    Re: How long for customer service response?

                    Originally posted by PrimetimeGold View Post
                    same here been over a week..any help would be great
                    reference#170406-001019
                    I synced your accounts, looks like everything that is UV enabled is now in your UV account. Note: Disney content is not UV enabled.

                    Comment


                      Re: How long for customer service response?

                      Originally posted by pratikdhar View Post
                      Hi FelipeF,

                      Will it be possible for someone to please look at this in-store Instatwatch ticket - 170227-000661? The ticket was opened on 2/27, and last I got a response was in March stating the ticket has been escalated.

                      Thank you
                      I'll respond to your ticket in a while.

                      Comment


                        Re: How long for customer service response?

                        Originally posted by FelipeF View Post
                        I synced your accounts, looks like everything that is UV enabled is now in your UV account. Note: Disney content is not UV enabled.


                        FelipeF thanks but these titles are still not showing up on my end
                        Transformers - Age of Extinction
                        X-Men
                        X-Men United
                        X-Men The last Stand
                        X-Men origins wolverine

                        all uv enabled

                        Comment


                          Re: How long for customer service response?

                          Originally posted by PrimetimeGold View Post
                          FelipeF thanks but these titles are still not showing up on my end
                          Transformers - Age of Extinction
                          X-Men
                          X-Men United
                          X-Men The last Stand
                          X-Men origins wolverine

                          all uv enabled
                          OK, check again...

                          Comment


                            Re: How long for customer service response?

                            that did it thanks a lot !!!!!!!!!!!!!!!!

                            Comment


                              Hi, I opened a ticket for reference #171116-000638. I haven't gotten a response there. I decide to pop in here and ask will I still get my movie ticket for the movie promo for Daddy's Home 2?

                              Comment


                                FelipeF, I've had a ticket open since November 7th with no response. I just updated it to add more info. Can you please check it? If so the ticket is 171107-001096.

                                Comment

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