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Unable to Add Gift Cards

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    Unable to Add Gift Cards

    I have been unable to add gift cards since yesterday afternoon. Customer Service reports that this a known issue, and the VUDU team is working to fix it. Any update on when this will be fixed? There are several titles I would like to purchase before current sales end. Thank you.

    #2
    I’m having that same issue. I bought 2 gift cards recently (one digital and one physical) and neither one are working. I hope they fix it soon since if it’s not working for you or me, it’s probably not working for anyone else who buys gift cards. Plus I bought $100 worth so they better fix it.

    Comment


      #3
      I'm also having this issue I would also like to make purchases before the end of the current sale period.

      Comment


        #4
        We are hoping to have a fix in place shortly.

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          #5
          Is there any update? This is now day number 3 that the gift cards are not working.

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            #6
            Gift cards should now be working again as of yesterday evening.

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              #7
              I was able to add gift cards today... briefly. When I went to add another later, it was back to not working.

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                #8
                I was able to add two to my account. Apparently you can only have three in your account as the option to add more has now disappeared. I already had one on my account.

                It would be nice if that limit was mentioned somewhere on that page, and not buried somewhere in a FAQ elsewhere.

                Comment


                  #9
                  Not only were gift cards not working for me at Vudu the other day; they also weren't working at Fandango website. Are the two issues related?

                  Fandango owns Vudu now and I know there was some system merging, at least with FanfangoNow.

                  Comment


                    #10
                    Still not working for me. Still getting the dreaded "Unable to add gift card. Something went wrong. Please try again" message.

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                      #11
                      I was able to add 3, fully used 2 of 3, removed the 2 I had used, and then when I tried to add 2 more, got the Unable...something went wrong message. This was 2 minutes ago, so still not fixed.

                      Comment


                        #12
                        Originally posted by ishutinya View Post
                        I was able to add 3, fully used 2 of 3, removed the 2 I had used, and then when I tried to add 2 more, got the Unable...something went wrong message. This was 2 minutes ago, so still not fixed.
                        This was literally EXACTLY what happened to me. Added 3, used/removed 2, then couldn't add more.

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                          #13
                          Was able to add some earlier tonight, now back to the error message again..

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                            #14
                            Same for me. I managed to get 2 added but the 3rd is giving me an error.

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                              #15
                              Was able to add 3 late tonight. We'll see what happens next time. I am wondering if there's some kind of max within a 24 hour period, because it started working tonight around the same time it worked last night.

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