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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Streaming problems, almost constantly

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    #1

    Streaming problems, almost constantly

    Been a Vudu customer for a couple of months now and rented about a dozen movies, all in HDX. Two or three times, the movie worked fine, rebuffering only a few times. When it works, it's amazing! But most of the time, it is constantly buffering. 20-30 times per movie. It doesn't seem to matter if I degrade the quality to HD or SD.

    My system:

    Charter Cable tests at 20Mbps up/2Mbps Down. I've been testing this for two months using 4 different speed test sights. Rock solid.

    LinkSys Cable Modem
    Netgear WMDR3700 wireless router, radios off.
    2nd Netgear WMDT3700 wires to the first as a remote AP.
    3 different Samsung devices (1 3D TV, 1 BD Home Theater, 1 BD player)

    I've spent literally days working on this trying all combinations of Samsung devices, 2.4GHz wireless channels and speeds and channel bonding. Graphing the broadband usage on my laptop shows nothing but steady-Eddie bandwidth.

    I am at wits end! Please help.

    Bill
    Tags: None
    #2
    Re: Streaming problems, almost constantly

    Hard-wired I get ~17.5Mbps almost every time using the Samsung device speed test. Using wireless, it varies from 10Mbps to about 15Mbps. Testing today during off-peak hours, wireless worked perfectly during about 4 hours of video.. Last night (Monday), VuDu wireless was a disaster. Sunday, VuDo disaster too. Friday night, perfect. I just don't get it.

    Comment

      #3
      Re: Streaming problems, almost constantly

      Tuesday night VuDu speed test was running about 5Mbps. Charter Cable speed Test always showed a solid 20Mbps. This morning, VuDu speed test was back up to 21Mbps. Charter Speed, 22Mbps.

      It looks to me like a problem up the pipe, beyond my cable provider. I'm guessing Vudu servers and/or associated network.

      Comment

        #4
        Re: Streaming problems, almost constantly

        Feel your pain. I hope someone from vudu helps you out soon.

        Would be great to have an option to download and save the movies to external hard drive to avoid the streaming inconsistancies. Put a timestamp in the file to disable play after a certain point for rentals.

        Not having confidence in the streaming success really puts a damper on "movie nights".

        If you find a resolution please post! It would help many others out.

        Thanks

        Comment

          #5
          Re: Streaming problems, almost constantly

          Originally posted by holleywoodhater View Post
          Been a Vudu customer for a couple of months now and rented about a dozen movies, all in HDX. Two or three times, the movie worked fine, rebuffering only a few times. When it works, it's amazing! But most of the time, it is constantly buffering. 20-30 times per movie. It doesn't seem to matter if I degrade the quality to HD or SD.

          My system:

          Charter Cable tests at 20Mbps up/2Mbps Down. I've been testing this for two months using 4 different speed test sights. Rock solid.

          LinkSys Cable Modem
          Netgear WMDR3700 wireless router, radios off.
          2nd Netgear WMDT3700 wires to the first as a remote AP.
          3 different Samsung devices (1 3D TV, 1 BD Home Theater, 1 BD player)

          I've spent literally days working on this trying all combinations of Samsung devices, 2.4GHz wireless channels and speeds and channel bonding. Graphing the broadband usage on my laptop shows nothing but steady-Eddie bandwidth.

          I am at wits end! Please help.

          Bill

          Are both of your routers set to handle dhcp? or is one just acting as a switch?

          Comment

            #6
            Re: Streaming problems, almost constantly

            The #1 router (basement) is connected to the cable modem and acts as an internet router, switch, and DHCP server. #2 router is centrally located, is wired to the first and acts as the wireless access point with DHCP disabled. Nevertheless, I use static IPs for everything. For the DNS address, I use the router's address DHCP server, which gets its DNS settings from the ISP Charter Cable.

            Comment

              #7
              Re: Streaming problems, almost constantly

              Looks like I'm giving up on VuDu. Poor service, poor support. At least DirectTV will be happy to see me renting movies again.

              If it seems too good to be true....

              Comment

                #8
                Re: Streaming problems, almost constantly

                Originally posted by holleywoodhater View Post
                Looks like I'm giving up on VuDu. Poor service, poor support. At least DirectTV will be happy to see me renting movies again.

                If it seems too good to be true....
                My apologies for the lack of a response Holley; If you would be willing to send me a message with your email address you used to create your vudu account. I will take a look at your streaming sessions and see if there is anything we can change for you.

                Comment

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