Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Extreme Buffering Peak Evening Hours

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Extreme Buffering Peak Evening Hours

    3 days with Tech Support only to have them say it was my ISP's fault...very disappointing. However, Vudu support were always great to talk to...just no solution.

    Vudu is a great service when I can access my purchased HDX movies. Any help on this would be appreciated.

    Updated cable modem to SB6121
    Updated Router to Linksys e4200
    Added Extender Linksys RE1000

    All my main devices on a fixed ip and Verizon or Google DNS...no IP conflicts or dropped signals.

    Vudu ports opened up in router.

    Cox & Linksys Speedtest always maxed...at 20Mbps dl constant day or night...wired or wireless. Various online speedtests no issues. These are only small files compared to movies...so I tested other steaming dl apps.

    Downloaded 9Gb game from steam at constant max speeds 2.1Mbps no dropped connection during peak hours.

    Can stream Zune and Netflix HD movies with no buffering issues during peak hours from same devices.

    Called Cox and they checked connection all appeared good with modem.

    Full Bars on home wireless connection to both Vudu TVs LG LW6500 models

    Vudu Speed tests are maxed at 9 on both TVs UNTIL evening hours around 8pm

    Tracert to Vudu server only timed out at their server hop 2 days...7pm-9pm AZT

    Vudu speed test duing 8pm hour (AZ time) will not even connect to test server most times.

    Tech support said they were putting my account on a test server...played Tangled 3D...no change. Not sure test actually happened.

    Bottom line is tracert timeouts only at Vudu servers at peak hours and I never have streaming issues with other services during that same time...why blame it my ISP? Seems like an obvious Vudu load balancing issue to me. I can't be the only one seeing buffering issues during peak hours?

    #2
    Post Your Outage Times

    Lets post when your outages occurs ... maybe there is a pattern.

    Mine sometimes occur between 7pm - 9pm MST.

    Comment


      #3
      Re: Post Your Outage Times

      Originally posted by ProtoPC View Post
      Lets post when your outages occurs ... maybe there is a pattern.

      Mine sometimes occur between 7pm - 9pm MST.
      Proto,

      I can run the test again if you would like, that way we can confirm if the issue follows your ISP or only occurs on your local VUDU server.

      Comment


        #4
        Re: Extreme Buffering Peak Evening Hours

        I have same issue. During peek hours VUDU buffers to the point it's unwatchable. I have two tvs with Vudu and they both have the issue. When I run network test it stops and says there was a network issue. If I use amazon on Demand, Netflix or blockbuster I have no issue. I also connect t 20 Mbps so that's not an issue. Is it possible FIOS is blocking the VUDU traffic during peek hours?

        Comment


          #5
          Re: Extreme Buffering Peak Evening Hours

          Originally posted by Colemwi View Post
          I have same issue. During peek hours VUDU buffers to the point it's unwatchable. I have two tvs with Vudu and they both have the issue. When I run network test it stops and says there was a network issue. If I use amazon on Demand, Netflix or blockbuster I have no issue. I also connect t 20 Mbps so that's not an issue. Is it possible FIOS is blocking the VUDU traffic during peek hours?
          I have FIOS Quantum and I have no issue with VUDU being blocked nor throttled at any time, even peak hours...I don't know if you did this or not, but make sure your router is not the DNS server, you want to have DNS provided directly......The router could be a bottleneck...

          Comment


            #6
            Re: Extreme Buffering Peak Evening Hours

            I have the same issues. During afternoons (Central Time Zone), I have no problem streaming HDX movies, but I am unable to stream the same movies at night. These are the movies I own on Vudu. Checked the download speed on my phone which is also connected to the home router, and it is always at least 14 Mbps. Any help? Thanks!

            Comment


              #7
              Re: Extreme Buffering Peak Evening Hours

              i checked my internet bandwidth using VUDU Speed test last night. It was barely around 2.5 Mbps. This morning it's 17 Mbps. Nothing's changed on my end. Is VUDU just slow in the evening time as many are trying to stream?

              Comment


                #8
                Re: Extreme Buffering Peak Evening Hours

                Of course this is what I and many others have been experiencing for over a month now.
                Nothing seems to help and no help from Vudu phone support.

                Even if I run the Vudu speed test on my BR player and it says I can stream an HDX movie I will just do regular HD and it will not run. It will tell me to drop to SD...of course that is after I have paid for HD thinking since their own speed test tells me HDX is possible that regular HD would be a cake walk.

                Just to be clear I am not new to Vudu. We have enjoyed evening and night time HD rentals for a year or more until this all started.

                Comment

                Working...
                X