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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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HDX Unwatchable

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    #1

    HDX Unwatchable

    I have been having terrible buffering issues over the last month or so, where a movie in HDX is unwatchable. I have the same issue with HD movies from time to time as well. The movie begins buffering immediately and after a few moments asks me to switch to a lower quality. The time of day does not matter, peak hours or not. My download speed tests at 12mbs. I have tried different cables, running a cable directly from the modem and different VUDU enabled devices such as the BX100 and a Samsung blu ray player,a BD D5700 using the VUDU app. I spent a while on the phone today with VUDU customer service today and though the gentlman was very helpful, no solution was really found. He told me to bridge my router to see if that helped. I have no knowledge in this area. Why would this make a difference anyway? My system is set up now just the same as it has been a year ago and I have never had a problem streaming movies in HDX until recently. I understand that Hulu and Netflix may not require as much bandwith, but I have had no issues with these two services.

    It seems HDX streaming is a common problem of late, most people having the same issues, according to the threads I have been reading. I've loved the VUDU service for years now. It's been second to none on all levels. I can't remember the last time I rented a physical hard copy of a movie. I am not asking to be credited for anything, but paying $5.99 for HDX and only being able to watch the movie in HD is wearing thin.

    Any help is greatly appreciated. Thank you.
    Tags: buffering
    #2
    Re: HDX Unwatchable

    Originally posted by chmorgan View Post
    I have been having terrible buffering issues over the last month or so, where a movie in HDX is unwatchable. I have the same issue with HD movies from time to time as well. The movie begins buffering immediately and after a few moments asks me to switch to a lower quality. The time of day does not matter, peak hours or not. My download speed tests at 12mbs. I have tried different cables, running a cable directly from the modem and different VUDU enabled devices such as the BX100 and a Samsung blu ray player,a BD D5700 using the VUDU app. I spent a while on the phone today with VUDU customer service today and though the gentlman was very helpful, no solution was really found. He told me to bridge my router to see if that helped. I have no knowledge in this area. Why would this make a difference anyway? My system is set up now just the same as it has been a year ago and I have never had a problem streaming movies in HDX until recently. I understand that Hulu and Netflix may not require as much bandwith, but I have had no issues with these two services.

    It seems HDX streaming is a common problem of late, most people having the same issues, according to the threads I have been reading. I've loved the VUDU service for years now. It's been second to none on all levels. I can't remember the last time I rented a physical hard copy of a movie. I am not asking to be credited for anything, but paying $5.99 for HDX and only being able to watch the movie in HD is wearing thin.

    Any help is greatly appreciated. Thank you.
    Chmorgan,

    If your network has a double NAT, placing your modem in bridge mode may help alleviate some of the buffering that you are seeing.

    Could you post your case number? I'd be happy to take a look at what's been done so far.

    Comment

      #3
      Re: HDX Unwatchable

      Dan,

      Thank you for replying to my post. I'm just now seeing your response. I'm still unable to watch anything in HDX, even though the speed test is good and all bars are green in the upper right corner of my screen. I had my ISP come out to the house and they could not find any issues. My case number is 261719. Please let me know if you need any more info from me. I love my VUDU amd hope tp be able to keep using it.

      Thanks again,

      Chris

      Comment

        #4
        Re: HDX Unwatchable

        I just wanted to touch base here for anyone that has read my posts. Vudu has been working great for me for the past few weeks now. I've had a technician out to my house twice from my local ISP and he could not find anything wrong either time. I don't know how or why, but like I said, things are fine now. I'm a happy camper once again. I really do love my Vudu!

        Comment

          #5
          Re: HDX Unwatchable

          I'm very interested in your issue, as I've also had problems playing HDX on Vudu through a Samsung 5700 Blu-ray player. I've recently tested the same network connection using a Sony Blu-ray player on the same account, same HDMI monitor... worked like a charm. I only get black on screen when trying to play HDX through the Samsung, although for awhile I got video and audio, but the stream had trouble buffering. It's not the network though, as the Sony never misses a beat. Any info on what might have fixed your issue would be appreciated.

          Comment

            #6
            Re: HDX Unwatchable

            I've wondered if the Samsung 5700 was at issue with the Vudu app not being current on the device. With that said, I do believe there were network issues invloved somewhere along the line, because I had issues with the Vudu BX100 and another Samsung BD player as well, but none of them were as severe as with the 5700. This hasn't been proven, but after some more checking from someone much more network savy than myself, my Ooma phone system was sending out network errors which seems to have been fouling other devies up. I've switched to an LG BD690 and things are working fine. I haven't had the heart to retest the 5700. I'm just glad things are in working order again. Good luck!

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