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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Movie stuttering

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    #1

    Movie stuttering

    I have a roadrunner cable connection 10mbps down and 1mbps up. The VUDU box has a cable that runs from the router directly into the back of the box at a length of 15 ft. I have even replaced cables. I have my box set to stream HD (at 4mbps) I have run into this twice I rented HD movies not HDX.. The movie will stutter and if almost act like it needs to buffer. If I hit pause I can see that the movie is downloaded more content than where I am trying to watch .. but still I have these problems.. It is constant every 10 minutes or so throughout the whole movie.. IT SUCKS!!! I have also insured that there is nothing else on the network that could be sucking up bandwith All computers are off. Please help me with this as it is terrible and my wife wants to take back the vudu box.. Downloaded or purchased media seems to be ok.
    Tags: None
    #2
    Re: Movie stuttering

    Your experience is not typical nor is it tolerable.

    Please post your system ID, the name of movies involved, and approixmate viewing time. This will help the engineers identify your problem and solve it. You should also send a message to support using the form at http://supports.vudu.com//contact and be sure to ask for a credit back on the problem rentals.

    Comment

      #3
      Re: Movie stuttering

      my system ID : 0xc7e3
      The movies I have experienced problems on are:
      tropic thunder - jan4 at 10:30 pm
      The women - jan2
      dont mess with the zohan - dec 29
      sisterhood of traveling pants - dec27
      get smart - dec 17
      meet dave - dec17
      step brothers - dec16
      please advise further as to what i need to do thanks.

      Comment

        #4
        Re: Movie stuttering

        I still haven't heard back from vudu regarding this and i am still experiencing the problems....... Someone please help me..

        Comment

          #5
          Re: Movie stuttering

          Originally posted by Nded View Post
          Your experience is not typical nor is it tolerable.

          Please post your system ID, the name of movies involved, and approixmate viewing time. This will help the engineers identify your problem and solve it. You should also send a message to support using the form at http://supports.vudu.com//contact and be sure to ask for a credit back on the problem rentals.
          If you'd post your SYSTEM ID and the name of the movies involved, you may get the help you are seeking. If you aren't sure what this means, please say so.

          Comment

            #6
            Re: Movie stuttering

            One other thing to try is "rebooting" your Vudu if you see this. This is especially helpful if you have been in Vudu Labs and have played a third party video file that has confused the Vudu.

            Regardless, you really need to post your SYSTEM ID and the name of the movie(s) that you have had problems with. BTW, have you had good luck with other HD titles?

            Comment

              #7
              Re: Movie stuttering

              i posted my system id and movies i guess it didnt get put on here.. I did try restarting to no avail. I will try posting again.. I also put in a service call through the contact page and haven't recieved a response either

              Comment

                #8
                Re: Movie stuttering

                We know that the support group is swamped right now with all the last minute Best Buy sales. I don't know exactly how they do triage, but I'd guess they are prioritizing things as follows:

                Group 1 - Can't activate
                Group 2 - Missing movie credits
                Group 3 - Techncial problem (i.e. somebody like you)

                While they will surely get to you as soon as possible, there's a good chance that if you can actually post that information I suggested a few days ago in this thread, one of the engineers will spot it and may be able to solve the problem ASAP. That's not a promise, but it is only to your advantage to let us know your SYSTEM ID and the name of the movie(s) you had a problem with. I am also curious if you have otherwise had a good experience with other movies on your Vudu.

                Comment

                  #9
                  Re: Movie stuttering

                  my system id is : 0xc7e3

                  the movies I have seen problems on are as follows:

                  step brothers 12/16
                  meet dave 12/17
                  get smart 12/17
                  the sisterhood of the traveling pants 12/27
                  dont mess with the zohan 12/29
                  the woman 1/2
                  tropic thunder 1/4


                  Please help thanks..

                  Comment

                    #10
                    Re: Movie stuttering

                    honestly only like 2 movies have played through fine, no HD movies will play all the way through without the interruptions.. thanks for your responses..

                    Comment

                      #11
                      Re: Movie stuttering

                      Sounds like a possible bad box...

                      Comment

                        #12
                        Re: Movie stuttering

                        Defintely not normal. I don't think I've even seen any stuttering on my 3 boxes in the past year.(well I've had two for a year and one for 2 months)

                        Comment

                          #13
                          Re: Movie stuttering

                          I've only watched one movie on your list (Get Smart HD) and it was fine, but I'm pretty sure we'd be hearing a ton of noise if any of those movies have bad encodes. I'm leaning towards the idea that you got a bad Vudu that will need to be repaired/replaced. The good news is that they will refund your money for the bad movies. I imagine you'll get an email fairly quickly to initiate a resolution to this matter.

                          Comment

                            #14
                            Re: Movie stuttering

                            I'm having the same issue on HD only videos.

                            I'm currently watching "Wind Talkers" in HD and it's doing it annoyingly often.

                            I'll find my system ID later if it's mandatory.

                            Comment

                              #15
                              Re: Movie stuttering

                              Originally posted by Electric Frenzy View Post
                              I'm having the same issue on HD only videos.

                              I'm currently watching "Wind Talkers" in HD and it's doing it annoyingly often.

                              I'll find my system ID later if it's mandatory.
                              Well, if you want the engineers to solve the problem you really should post your System ID, the movie title with the problem, and the approximate time the glitch happened. You should also send a report to http://support.vud.com/contact and tell them - be sure to ask for a credit on your account if the movie experience was not acceptable.

                              There are a lot of people having no problem, so getting the few folks with the problem involved with the engineers is the only way to fix this.

                              Comment

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