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Buffering makes Vudu service unusable

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    #31
    Re: Buffering makes Vudu service unusable

    Originally posted by ironcondor View Post
    Paying a lot of money for movies and building my HDX collection. All movies are buffering....when switching to HD from HDX, same problem. No other service has this issue. NETWORK IS STATE OF THE ART.

    FIX IT.
    You should call Vudu. I think they have a "fix it" button that they can push when they look up your account.

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      #32
      Re: Buffering makes Vudu service unusable

      All great posts but have you heard VUDU's excuse about "it could be your router"?

      I reported a buffering issue that began to appear with my VUDU service two days ago that turned into a 'mental decathlon'.

      When I initially contacted VUDU support via email they asked me for type of equipment I was using and the speed of my ISP service and provider (Cox Communications). I gave them my download speed (33.23 Mbps) and upload speed (6.18 Mbps) the type equipment I am using; Sony Blu-ray BDP-S3100/BX310, my modem, Motorola SURFboard SB5101U and lastly, my router, Linksys Wireless G WRT54G. Since everything checked out, they had me then do a 'trace' for them on my computer as well. No issues there since they determined I was "connecting" to their servers.

      But the best part was after nearly three hours on the phone after analyzing every possible setting on my Sony Blu-ray and router when they finally told me since I could not set a 'DHCP reservation' on my router it was outdated which could be affecting the "quality of their streaming". Yeah, I'm sure. What absolute BRAVO SIERRA. I'm not about to replace a perfectly working router just to be able to facilitate VUDU's service! But at the same time, I also believe this issue transcends any limitations due to my hardware.

      It also seems very odd that I've been able to watch movies in HDX on VUDU before (and as far back as 10/23/14) without a hitch but now I suddenly find they are constantly 'buffering'. Perhaps it's true that VUDU decided to "load up" on their service without making any of the necessary upgrades to their hardware. A fateful corporate decision made by the 'suits' on high except their techs just "didn't get the memo" which is why I feel this issue remains unresolved.

      So, when all else fails, there's nothing like abdicating responsibility and 'passing the buck' eh?

      Well played VUDU!

      Guess I won't be patronizing your 'service' anytime soon until you finally admit you'e got a problem on your end (like so many others in this forum feel you have) and you actually invest the time to 'fix' it.
      Last edited by Magua; 03-09-2015, 03:21 PM.

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        #33
        Re: Buffering makes Vudu service unusable

        Originally posted by Magua View Post
        All great posts but have you heard VUDU?s excuse about 'it could be your router??

        I reported a ?buffering? issue that began to appear with my VUDU service two days ago that turned into a ?mental decathlon?.

        When I initially contacted VUDU support via email they asked me for type of equipment I was using and the speed of my ISP service and provider (Cox Communications). I gave them my download speed (33.23 Mbps) and upload speed (6.18 Mbps) the type equipment I am using; Sony Blu-ray BDP-S3100/BX310, my modem, Motorola SURFboard SB5101U and lastly, my router, Linksys Wireless G WRT54G. Since everything checked out, they had me then do a ?trace? for them on my computer as well. No issues there since they determined I was ?connecting? to their servers.

        But the best part was after nearly three hours on the phone after analyzing every possible setting on my Sony Blu-ray and router when they finally told me since I could not set a ?DHCP reservation? on my router it was outdated which could be affecting the 'quality of their' streaming'. Yeah, I'm sure. What absolute BRAVO SIERRA! I?m not about to replace a perfectly working router just to be able to facilitate VUDU?s service! But at the same time, I also believe this issue transcends any limitations due to my hardware.

        It also seems very odd that I?ve been able to watch movies in HDX on VUDU before (and as far back as 10/23/14) without a hitch but now I suddenly find they are constantly ?buffering?. Perhaps it?s true that VUDU decided to ?load up? on their service without making any of the necessary upgrades to their hardware. A fateful corporate decision made by the ?suits? on high except their techs just ?didn?t get the memo? which is why I feel this issue remains unresolved.

        So, when all else fails, there?s nothing like abdicating responsibility and ?passing the buck? eh?

        Well played VUDU!

        Guess I won?t be patronizing your ?service? anytime soon until you finally admit you?ve got a problem on your end (like so many others in this forum feel you have) and you actually invest the time to ?fix? it.
        I had that router years ago. While it probably isn't the culprit for the buffering, you could confirm if the issue is hardware related by plugging the Sony BDP directly to your modem and bypassing the router all together.
        Last edited by DanielH; 03-09-2015, 09:35 AM.

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          #34
          Re: Buffering makes Vudu service unusable

          Originally posted by DanielH View Post
          I had that router years ago. While it probably isn't the culprit for the buffering, you could confirm if the issue is hardware related by plugging the Sony BDP directly to your modem and bypassing the router all together.
          Thanks Daniel, I give it a shot.

          Magua

          Comment


            #35
            Re: Buffering makes Vudu service unusable

            My fix was simple I blocked 72.21.81.254 with my firewall, for chrome, then I relaunched Vudu in chrome and now it works with out studdering or buffering. Looks like all traffic is being routed through the above IP for me. Now it works without issue. Looks like EDGECAST - EdgeCast Networks, Inc.,US holds that IP and it is over loaded. BTW I am on the East Coast.

            Ok this is what happened I was constantly getting buffering even during SD play back, so I launched resource monitor Windows 10 and I noticed that IP was maxing out my connection (100mbit ds) no matter what I did. Even when I closed chrome that connection stayed active and maxed my connection out. As soon as I blocked it, Vudu started to stream correctly for every movie for about 5 hours without issue, when I stopped watching movies.

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              #36
              Re: Buffering makes Vudu service unusable

              I have problems with constant buffering in two of my homes. One home has a Vizio TV with Vudu in it and the 2nd home has a Roku 3 on a Samsung TV. Both Buffer so much I can't watch any of my movies in my collection. I did a speed test and I have 108 Download/11 upload with Spectrum Cable Service. What Do I do now? I already called my cable service and they checked their end and all is okay. I can get other streaming services to work except for VUDU.

              I don't want to abandon my Vudu but whats the use if I can't watch anything, regardless if its HDX or SD?

              Comment


                #37
                Re: Buffering makes Vudu service unusable

                ***EDIT*****

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                  #38
                  Re: Buffering makes Vudu service unusable

                  Originally posted by Drumgirl View Post
                  I have problems with constant buffering in two of my homes. One home has a Vizio TV with Vudu in it and the 2nd home has a Roku 3 on a Samsung TV. Both Buffer so much I can't watch any of my movies in my collection. I did a speed test and I have 108 Download/11 upload with Spectrum Cable Service. What Do I do now? I already called my cable service and they checked their end and all is okay. I can get other streaming services to work except for VUDU.

                  I don't want to abandon my Vudu but whats the use if I can't watch anything, regardless if its HDX or SD?

                  I have a roku 3 and it does the same thing sometimes.... all I have to do is simply unplug the roku and power it back on and the buffering is gone...

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