Buffering makes Vudu service unusable

[sloner52]

Re: Buffering makes Vudu service unusable

I have problems with constant buffering in two of my homes. One home has a Vizio TV with Vudu in it and the 2nd home has a Roku 3 on a Samsung TV. Both Buffer so much I can't watch any of my movies in my collection. I did a speed test and I have 108 Download/11 upload with Spectrum Cable Service. What Do I do now? I already called my cable service and they checked their end and all is okay. I can get other streaming services to work except for VUDU.

I don't want to abandon my Vudu but whats the use if I can't watch anything, regardless if its HDX or SD?

I have a roku 3 and it does the same thing sometimes.... all I have to do is simply unplug the roku and power it back on and the buffering is gone...

[Deviancy]

Re: Buffering makes Vudu service unusable

***EDIT*****

[Drumgirl]

Re: Buffering makes Vudu service unusable

I have problems with constant buffering in two of my homes. One home has a Vizio TV with Vudu in it and the 2nd home has a Roku 3 on a Samsung TV. Both Buffer so much I can't watch any of my movies in my collection. I did a speed test and I have 108 Download/11 upload with Spectrum Cable Service. What Do I do now? I already called my cable service and they checked their end and all is okay. I can get other streaming services to work except for VUDU.

I don't want to abandon my Vudu but whats the use if I can't watch anything, regardless if its HDX or SD?

[GldnSabre]

Re: Buffering makes Vudu service unusable

My fix was simple I blocked 72.21.81.254 with my firewall, for chrome, then I relaunched Vudu in chrome and now it works with out studdering or buffering. Looks like all traffic is being routed through the above IP for me. Now it works without issue. Looks like EDGECAST - EdgeCast Networks, Inc.,US holds that IP and it is over loaded. BTW I am on the East Coast.

Ok this is what happened I was constantly getting buffering even during SD play back, so I launched resource monitor Windows 10 and I noticed that IP was maxing out my connection (100mbit ds) no matter what I did. Even when I closed chrome that connection stayed active and maxed my connection out. As soon as I blocked it, Vudu started to stream correctly for every movie for about 5 hours without issue, when I stopped watching movies.

[Magua]

Re: Buffering makes Vudu service unusable

I had that router years ago. While it probably isn't the culprit for the buffering, you could confirm if the issue is hardware related by plugging the Sony BDP directly to your modem and bypassing the router all together.

Thanks Daniel, I give it a shot.

Magua

Re: Buffering makes Vudu service unusable

All great posts but have you heard VUDU?s excuse about 'it could be your router??

I reported a ?buffering? issue that began to appear with my VUDU service two days ago that turned into a ?mental decathlon?.

When I initially contacted VUDU support via email they asked me for type of equipment I was using and the speed of my ISP service and provider (Cox Communications). I gave them my download speed (33.23 Mbps) and upload speed (6.18 Mbps) the type equipment I am using; Sony Blu-ray BDP-S3100/BX310, my modem, Motorola SURFboard SB5101U and lastly, my router, Linksys Wireless G WRT54G. Since everything checked out, they had me then do a ?trace? for them on my computer as well. No issues there since they determined I was ?connecting? to their servers.

But the best part was after nearly three hours on the phone after analyzing every possible setting on my Sony Blu-ray and router when they finally told me since I could not set a ?DHCP reservation? on my router it was outdated which could be affecting the 'quality of their' streaming'. Yeah, I'm sure. What absolute BRAVO SIERRA! I?m not about to replace a perfectly working router just to be able to facilitate VUDU?s service! But at the same time, I also believe this issue transcends any limitations due to my hardware.

It also seems very odd that I?ve been able to watch movies in HDX on VUDU before (and as far back as 10/23/14) without a hitch but now I suddenly find they are constantly ?buffering?. Perhaps it?s true that VUDU decided to ?load up? on their service without making any of the necessary upgrades to their hardware. A fateful corporate decision made by the ?suits? on high except their techs just ?didn?t get the memo? which is why I feel this issue remains unresolved.

So, when all else fails, there?s nothing like abdicating responsibility and ?passing the buck? eh?

Well played VUDU!

Guess I won?t be patronizing your ?service? anytime soon until you finally admit you?ve got a problem on your end (like so many others in this forum feel you have) and you actually invest the time to ?fix? it.

I had that router years ago. While it probably isn't the culprit for the buffering, you could confirm if the issue is hardware related by plugging the Sony BDP directly to your modem and bypassing the router all together.

[Magua]

Re: Buffering makes Vudu service unusable

All great posts but have you heard VUDU's excuse about "it could be your router"?

I reported a buffering issue that began to appear with my VUDU service two days ago that turned into a 'mental decathlon'.

When I initially contacted VUDU support via email they asked me for type of equipment I was using and the speed of my ISP service and provider (Cox Communications). I gave them my download speed (33.23 Mbps) and upload speed (6.18 Mbps) the type equipment I am using; Sony Blu-ray BDP-S3100/BX310, my modem, Motorola SURFboard SB5101U and lastly, my router, Linksys Wireless G WRT54G. Since everything checked out, they had me then do a 'trace' for them on my computer as well. No issues there since they determined I was "connecting" to their servers.

But the best part was after nearly three hours on the phone after analyzing every possible setting on my Sony Blu-ray and router when they finally told me since I could not set a 'DHCP reservation' on my router it was outdated which could be affecting the "quality of their streaming". Yeah, I'm sure. What absolute BRAVO SIERRA. I'm not about to replace a perfectly working router just to be able to facilitate VUDU's service! But at the same time, I also believe this issue transcends any limitations due to my hardware.

It also seems very odd that I've been able to watch movies in HDX on VUDU before (and as far back as 10/23/14) without a hitch but now I suddenly find they are constantly 'buffering'. Perhaps it's true that VUDU decided to "load up" on their service without making any of the necessary upgrades to their hardware. A fateful corporate decision made by the 'suits' on high except their techs just "didn't get the memo" which is why I feel this issue remains unresolved.

So, when all else fails, there's nothing like abdicating responsibility and 'passing the buck' eh?

Well played VUDU!

Guess I won't be patronizing your 'service' anytime soon until you finally admit you'e got a problem on your end (like so many others in this forum feel you have) and you actually invest the time to 'fix' it.

[moviebuff13]

Re: Buffering makes Vudu service unusable

Paying a lot of money for movies and building my HDX collection. All movies are buffering....when switching to HD from HDX, same problem. No other service has this issue. NETWORK IS STATE OF THE ART.

FIX IT.

You should call Vudu. I think they have a "fix it" button that they can push when they look up your account.

Re: Buffering makes Vudu service unusable

Paying a lot of money for movies and building my HDX collection. All movies are buffering....when switching to HD from HDX, same problem. No other service has this issue. NETWORK IS STATE OF THE ART.

FIX IT.

You didn't really provide enough info for us to help. If you give support a call at (888)554-8838, they should be able to help you with the issue.

[jeffpn]

Re: Buffering makes Vudu service unusable

You'll do a lot better to remedy your problem if you pick up the phone.

CALL VUDU.

[ironcondor]

Re: Buffering makes Vudu service unusable

Hi Don,

Could you send me your VUDU email address in a private message? I'd like to take a look at your account to see if I can help.

Paying a lot of money for movies and building my HDX collection. All movies are buffering....when switching to HD from HDX, same problem. No other service has this issue. NETWORK IS STATE OF THE ART.

FIX IT.

Re: Buffering makes Vudu service unusable

I agree with David. Vudu seems to work fine in the middle of the night (yay, 3rd shift) but like 6pm-10pm central it buffers like crazy.

Hi Don,

Could you send me your VUDU email address in a private message? I'd like to take a look at your account to see if I can help.

[Donborvio]

Re: Buffering makes Vudu service unusable

I agree with David. Vudu seems to work fine in the middle of the night (yay, 3rd shift) but like 6pm-10pm central it buffers like crazy.

Re: Buffering makes Vudu service unusable

I am convinced this is a Vudo load issue during prime time. I proved to them that the problem was not my ISP and not my equipment. They stopped answering me and never provided my requested refund. I have well over 200 movies and shows. I feel horribly ripped off.

You can run tests on http://speedtest.vudu.com and then speedtest.verizon.com (or similar from your ISP), then to an external site, perhaps speedtest.net. I have 75Mb symmetric service over fiber to the premises (FIOS). I measure over 83Mb on the Verizon test and almost that much on the speedtest.net (so looking outside of ISP). At the same time of day I measure varying numbers from Vudu from zero up to around 5Mb.

Vudu gives me readings over 50Mb in off prime hours. They can't hold the prime time load and all they want to do is point you everywhere else like blaming your ISP. Very unprofessional. We don't have any recourse other than viewing your library at 3:00 AM. I have started purchasing on Amazon.com. They have no issue at all providing my streaming library during prime time.

Hi David,

I was able to locate your case and updated it. Let me know if you have any questions.

[David9070]

Re: Buffering makes Vudu service unusable

I've noticed this as well as a new problem for me for the last couple of months. Unfortunately I have 50+ movies I have purchased in HD that I cannot stream anymore. TheThere doesn't seem to be any solutions on the thread from vudu other than we are looking into it. So, from now on I think my family will be buying them at the store from now on with the digitalk copy. That way if vudu is throttling at high traffic times, we can just pop in the disc. It's too bad really because it was such a grear concept. But I myself am not going to be throwing more money into content that might not be available if Vudu goes down when people get the idea that they don't have access to the things they purchased. Just my opinion.

I am convinced this is a Vudo load issue during prime time. I proved to them that the problem was not my ISP and not my equipment. They stopped answering me and never provided my requested refund. I have well over 200 movies and shows. I feel horribly ripped off.

You can run tests on http://speedtest.vudu.com and then speedtest.verizon.com (or similar from your ISP), then to an external site, perhaps speedtest.net. I have 75Mb symmetric service over fiber to the premises (FIOS). I measure over 83Mb on the Verizon test and almost that much on the speedtest.net (so looking outside of ISP). At the same time of day I measure varying numbers from Vudu from zero up to around 5Mb.

Vudu gives me readings over 50Mb in off prime hours. They can't hold the prime time load and all they want to do is point you everywhere else like blaming your ISP. Very unprofessional. We don't have any recourse other than viewing your library at 3:00 AM. I have started purchasing on Amazon.com. They have no issue at all providing my streaming library during prime time.