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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Buffering makes Vudu service unusable

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  • Guest's Avatar
    Guest replied
    Re: Buffering makes Vudu service unusable

    Originally posted by kuechlea1 View Post
    I've noticed this as well as a new problem for me for the last couple of months. Unfortunately I have 50+ movies I have purchased in HD that I cannot stream anymore. TheThere doesn't seem to be any solutions on the thread from vudu other than we are looking into it. So, from now on I think my family will be buying them at the store from now on with the digitalk copy. That way if vudu is throttling at high traffic times, we can just pop in the disc. It's too bad really because it was such a grear concept. But I myself am not going to be throwing more money into content that might not be available if Vudu goes down when people get the idea that they don't have access to the things they purchased. Just my opinion.
    Hi Kuechlea,

    I'm sorry to hear about the streaming issues you've encountered with the service recently. Have you started a support case with our team as of yet? We would be happy to look into the issue if you haven't started the process yet. If you have, could you post your case number so we can take a look?

    Leave a comment:


  • kuechlea1
    replied
    Re: Buffering makes Vudu service unusable

    I've noticed this as well as a new problem for me for the last couple of months. Unfortunately I have 50+ movies I have purchased in HD that I cannot stream anymore. TheThere doesn't seem to be any solutions on the thread from vudu other than we are looking into it. So, from now on I think my family will be buying them at the store from now on with the digitalk copy. That way if vudu is throttling at high traffic times, we can just pop in the disc. It's too bad really because it was such a grear concept. But I myself am not going to be throwing more money into content that might not be available if Vudu goes down when people get the idea that they don't have access to the things they purchased. Just my opinion.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Buffering makes Vudu service unusable

    Originally posted by David9070 View Post
    Pathping (not heard of this one) didn't return anything interesting so I ran a tracert too. Don't have time to stream anything at the moment. I have a graphical tracert tool (VisualRoute2010), I'll see if I can paste a screen shot here.

    C:\Users\David>pathping llgvault.vudu.com

    Tracing route to vudu.re.llnwd.net [208.111.160.6]
    over a maximum of 30 hops:
    0 Shai-Hulud [192.168.123.140]
    1 * * *
    Computing statistics for 0 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Shai-Hulud [192.168.123.140]

    Trace complete.

    C:\Users\David>tracert llgvault.vudu.com

    Tracing route to vudu.re.llnwd.net [208.111.161.254]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 6 ms 7 ms 4 ms L100.WASHDC-VFTTP-10.verizon-gni.net [71.126.149
    .1]
    4 6 ms 7 ms 7 ms G0-6-1-4.WASHDC-LCR-22.verizon-gni.net [130.81.1
    87.136]
    5 * * * Request timed out.
    6 36 ms 92 ms 57 ms 0.xe-0-0-0.XL4.IAD8.ALTER.NET [152.63.36.202]
    7 10 ms 9 ms 12 ms TenGigE0-7-0-5.XL4.IAD8.ALTER.NET [152.63.38.34]

    8 18 ms 7 ms 17 ms limelightnetworks.customer.alter.net [152.179.50
    .10]
    9 10 ms 7 ms 32 ms ve5.fr4.iad.llnw.net [69.28.171.214]
    10 6 ms 9 ms 9 ms cdn-208-111-161-254.iad.llnw.net [208.111.161.25
    4]

    Trace complete.

    C:\Users\David>

    It looks like a pretty clean trace other than hop 6 (which is still on Verizon's network). The next time you buffer try running the trace again to see if anything changes.

    Leave a comment:


  • David9070
    replied
    Re: Buffering makes Vudu service unusable

    Originally posted by DanielH View Post
    Hi David,

    I just responded to your ticket. If you have any questions, please let me know.
    Pathping (not heard of this one) didn't return anything interesting so I ran a tracert too. Don't have time to stream anything at the moment. I have a graphical tracert tool (VisualRoute2010), I'll see if I can paste a screen shot here.

    C:\Users\David>pathping llgvault.vudu.com

    Tracing route to vudu.re.llnwd.net [208.111.160.6]
    over a maximum of 30 hops:
    0 Shai-Hulud [192.168.123.140]
    1 * * *
    Computing statistics for 0 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Shai-Hulud [192.168.123.140]

    Trace complete.

    C:\Users\David>tracert llgvault.vudu.com

    Tracing route to vudu.re.llnwd.net [208.111.161.254]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 6 ms 7 ms 4 ms L100.WASHDC-VFTTP-10.verizon-gni.net [71.126.149
    .1]
    4 6 ms 7 ms 7 ms G0-6-1-4.WASHDC-LCR-22.verizon-gni.net [130.81.1
    87.136]
    5 * * * Request timed out.
    6 36 ms 92 ms 57 ms 0.xe-0-0-0.XL4.IAD8.ALTER.NET [152.63.36.202]
    7 10 ms 9 ms 12 ms TenGigE0-7-0-5.XL4.IAD8.ALTER.NET [152.63.38.34]

    8 18 ms 7 ms 17 ms limelightnetworks.customer.alter.net [152.179.50
    .10]
    9 10 ms 7 ms 32 ms ve5.fr4.iad.llnw.net [69.28.171.214]
    10 6 ms 9 ms 9 ms cdn-208-111-161-254.iad.llnw.net [208.111.161.25
    4]

    Trace complete.

    C:\Users\David>

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Buffering makes Vudu service unusable

    Originally posted by David9070 View Post
    Ticket Reference: 140830-000994
    Hi David,

    I just responded to your ticket. If you have any questions, please let me know.

    Leave a comment:


  • David9070
    replied
    Re: Buffering makes Vudu service unusable

    Originally posted by FelipeF View Post
    Have you created a ticket with customer care yet? If so, may I have your ticket # please.
    Ticket Reference: 140830-000994

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Buffering makes Vudu service unusable

    Originally posted by robby69 View Post
    I tried Vudu last night for the first time. Couldn't get the buffering to stop whether it was HDX, HD, or SD?
    Rebooted my Roku box, tried it on Vieracast on my Blu-ray player. Same results.
    Made a support ticket, but I doubt I will see my $5.99 again.
    I have a 50mbp Comcast connection, and can stream Netflix 4K with no issues..
    Guess my ISP is to blame also?
    Its a shame, because HDX looks great on my 4K TV.
    What is your support ticket number?

    Leave a comment:


  • robby69
    replied
    Re: Buffering makes Vudu service unusable

    I tried Vudu last night for the first time. Couldn't get the buffering to stop whether it was HDX, HD, or SD?
    Rebooted my Roku box, tried it on Vieracast on my Blu-ray player. Same results.
    Made a support ticket, but I doubt I will see my $5.99 again.
    I have a 50mbp Comcast connection, and can stream Netflix 4K with no issues..
    Guess my ISP is to blame also?
    Its a shame, because HDX looks great on my 4K TV.

    Leave a comment:


  • DavidSMcNeill
    replied
    Re: Buffering makes Vudu service unusable

    I'd like to +1 this thread. I've been using Vudu for streaming HDX movies for a few months now and love the service, but lately I'm getting a bunch of buffering errors asking me to 'downgrade' the movie resolution to continue watching. The error message specifically says that *my* bandwidth is insufficient. The problem I have is that my bandwidth (according to multiple speed tests) is somewhere in the neighborhood of 50/25 (down/up mbps). I've verified this while the movie is paused due to the buffering issue. I'm running on a Sony NSZ-GS7 that is hardwired to my router. My guess would be that the issue is on the Vudu end, but I don't have any evidence of that other than my speed tests and the lack of buffering on other services (Netflix, etc.). Just my 2 cents. Thanks.

    Leave a comment:


  • FelipeF
    replied
    Re: Buffering makes Vudu service unusable

    Originally posted by David9070 View Post
    I have a similar problem with buffering. I have spent a lot of $ moving my movie collection to Vudu and for a long time now I can't watch a movie without some buffering and many movies have a lot of buffering.

    All other streaming services work fine and never have an issue (Amazon, Netflix, Roku, HBO) all work fine. Only Vudu has issues.

    I would like to ask Vudu to help solve this issue. I feel I have lost my online collection at this point because I can't enjoy anything without interruption.

    Note: It is not the local network or ISP (Verizon FIOS 75/35 Mb). All other streaming services work fine without interruption.

    Could someone representing Vudu comment on what is being done to address these issues?

    Thank you!
    Have you created a ticket with customer care yet? If so, may I have your ticket # please.

    Leave a comment:


  • David9070
    replied
    Re: Buffering makes Vudu service unusable

    I have a similar problem with buffering. I have spent a lot of $ moving my movie collection to Vudu and for a long time now I can't watch a movie without some buffering and many movies have a lot of buffering.

    All other streaming services work fine and never have an issue (Amazon, Netflix, Roku, HBO) all work fine. Only Vudu has issues.

    I would like to ask Vudu to help solve this issue. I feel I have lost my online collection at this point because I can't enjoy anything without interruption.

    Note: It is not the local network or ISP (Verizon FIOS 75/35 Mb). All other streaming services work fine without interruption.

    Could someone representing Vudu comment on what is being done to address these issues?

    Thank you!

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Buffering makes Vudu service unusable

    Originally posted by zman80 View Post
    Yes I did open a case with Vudu support: #140713-000712
    I pushed your ticket to someone, you should hear back shortly.

    Leave a comment:


  • zman80
    replied
    Re: Buffering makes Vudu service unusable

    Yes I did open a case with Vudu support: #140713-000712



    Originally posted by DanielH View Post
    Hi Zman,

    Have you contacted our support team as of yet? If you have, could you respond with your case number.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Buffering makes Vudu service unusable

    Originally posted by zman80 View Post
    Greetings,

    I have had a Vudu account for several years now, I have Verizon Fios with 50/25 Download/Upload speed.

    I have converted a lot of my collection to Utlra Violet database and I have also purchased several movies from Vudu.

    Recently, I would say about 3 months now, I can't watch any movies without buffering every minute or two.

    I kind of given up watching Vudu and I am a little sad because I don't want to abandon my collection.

    I can watch Netflix, Amazon Prime, Hulu without any problems at all except for Vudu.

    So please do not tell me it is my ISP because I have no problem with any of the other services except Vudu.

    In fact, Vudu was great several months back and that's how I fell in love with the service.

    I thing Vudu service is getting saturated and they don't want to admit fault at this time.

    They over subscribed their service and keep up with bandwidth during peak time

    Vudu please fix this issue or you will lose all the customers you have.

    If I buy and HDX movie, I want to watch HDX version not SD.

    By the way, I am not leaving this forum, I will keep posting until this issue is addressed.


    Thank you for you your attention.

    Zman

    Hi Zman,

    Have you contacted our support team as of yet? If you have, could you respond with your case number.

    Leave a comment:


  • zman80
    replied
    Re: Buffering makes Vudu service unusable

    Greetings,

    I have had a Vudu account for several years now, I have Verizon Fios with 50/25 Download/Upload speed.

    I have converted a lot of my collection to Utlra Violet database and I have also purchased several movies from Vudu.

    Recently, I would say about 3 months now, I can't watch any movies without buffering every minute or two.

    I kind of given up watching Vudu and I am a little sad because I don't want to abandon my collection.

    I can watch Netflix, Amazon Prime, Hulu without any problems at all except for Vudu.

    So please do not tell me it is my ISP because I have no problem with any of the other services except Vudu.

    In fact, Vudu was great several months back and that's how I fell in love with the service.

    I thing Vudu service is getting saturated and they don't want to admit fault at this time.

    They over subscribed their service and keep up with bandwidth during peak time

    Vudu please fix this issue or you will lose all the customers you have.

    If I buy and HDX movie, I want to watch HDX version not SD.

    By the way, I am not leaving this forum, I will keep posting until this issue is addressed.


    Thank you for you your attention.

    Zman

    Leave a comment:

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