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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Buffering makes Vudu service unusable

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  • nikeshprasad12
    replied
    Re: Buffering makes Vudu service unusable

    I have had vudu for awhile and it keeps on buffering on me whenever I rent hdx movies and it is making me watch movies in sd while I already paid for a hdx movie

    Leave a comment:

  • Duster
    replied
    Re: Buffering makes Vudu service unusable

    Originally posted by moviebuff13 View Post
    You mentioned that movies play fine during non-peak hours and they're buffering during peak hours. To me, this sounds like an ISP issue. Maybe the local hub is being overloaded during peak hours. Vudu can't do anything to fix something that may be on the ISP's end. I would also assume that Vudu's servers have way more capacity that a local AT&T hub has so I would really think that the issue is with AT&T.
    I appreciate your input, but I'm not sure that you actually looked at and understand the implications of the traffic graph. Assuming that AT&T's local node is the culprit, how would you explain that only one movie has buffering issues over a certain time period, while during roughly the same time period, other movies play without buffering? You're pointing fingers at AT&T, because that fits your theory. In your mind, there is no way that VUDU could possibly be the culprit. I'm conjecturing that VUDU uses several servers to stream the movies, and in this case it just happened that HDX 1 and HDX 3 were on different servers than HDX 2. Only the HDX 2 server was congested at that time. That theory makes sense to me, just as your theory makes sense to you.

    I'm just trying to figure out whether or not there is a solution to the random buffering problem. I have pretty much ruled out my local networking and playback devices as culprits. That leaves VUDU as the source of the video streams, and my ISP. I have no facts to blame AT&T, yet. VUDU support wasn't very helpful beyond some basic trouble-shooting of my local network (power-cycling the modem, router, bluray player; surely, if there was a way to "CTL-ALT_DEL, they'd have had me try that as well, lol).

    Right now, I'm asking VUDU if they can confirm that they have enough capacity for me. Until they actually answer that question, and/or advise that, based on some evidence, I should take this up with my ISP, we're kind of going in circles in this thread.

    Leave a comment:

  • moviebuff13
    replied
    Re: Buffering makes Vudu service unusable

    You mentioned that movies play fine during non-peak hours and they're buffering during peak hours. To me, this sounds like an ISP issue. Maybe the local hub is being overloaded during peak hours. Vudu can't do anything to fix something that may be on the ISP's end. I would also assume that Vudu's servers have way more capacity that a local AT&T hub has so I would really think that the issue is with AT&T.

    Leave a comment:

  • Duster
    replied
    Re: Buffering makes Vudu service unusable

    Originally posted by Vudu Witchdoctor View Post
    ISP's sniff packets for bit torrent transmission for studios like HBO and SHOWTIME, so why can't they do this for Vudu? Especially when these providers also offer VOD as well. There is a simpler reason as you just hinted. Have you gone over your allotted usage for the month. Many people think that their internet is "unlimited" but certain ISP's do have a cap where they will throttle you down after a certain threshold has been met.
    So you're saying that AT&T don't throttle HDX 1, then a couple minutes later they throttle HDX 2, and then they do not throttle HDX 3, and again a few minutes later they throttle HDX 2 again. That's some theory you have there... AT&T really must dislike that HDX 2 stream specifically, and approve of the others.

    And no, I haven't reached anywhere near my traffic cap. If I test viewing the VUDU titles at off-peek hours - like in the morning or after midnight, there are no buffering issues for any HDX movies.

    In my dealings with VUDU support after I sent them the traffic graph, I asked them if their servers might be at or over capacity. After that question, they "forwarded my issue for review by engineering". This was a week ago - there has not been any more "help" since then, and no answer to my question either way.

    Leave a comment:

  • Kappa123
    replied
    Re: Buffering makes Vudu service unusable

    ISP's sniff packets for bit torrent transmission for studios like HBO and SHOWTIME, so why can't they do this for Vudu? Especially when these providers also offer VOD as well. There is a simpler reason as you just hinted. Have you gone over your allotted usage for the month. Many people think that their internet is "unlimited" but certain ISP's do have a cap where they will throttle you down after a certain threshold has been met.

    Leave a comment:

  • Duster
    replied
    Re: Buffering makes Vudu service unusable

    While it's possible that AT&T is intentionally or inadvertently throttling my connection and/or VUDU's, it's also very improbable given the chart shown in my post. AT&T would have to inspect every packet, and only throttle packets of select streams (HDX 2), while not throttling other VUDU streams going to my router.

    As I said, very improbable. I'm going with the simpler explanation.

    Leave a comment:

  • Kappa123
    replied
    Re: Buffering makes Vudu service unusable

    It's probably your ISP, honestly. I used to have U-Verse and always had issues with their central node near my house. Vudu is more than capable of supporting thousands of streams, how else is it able to survive for this long? Call AT&T and talk to their upper tier techs so they can send someone to your location and have them physically move you over to a different "card" or node. It worked for me but I finally had enough of their network issues and left them for Comcast.

    Leave a comment:

  • Duster
    started a topic Buffering makes Vudu service unusable

    Buffering makes Vudu service unusable

    For about two weeks I am experiencing buffering when trying to play rented or library HDX titles using a Bluray player. I've been using Vudu for several months without issues - but now the service is virtually unusable. It's no fun to watch a movie in 30 second snippets with 10 second interruptions...

    There wasn't any change in my home network nor the ISP (AT&T U-verse). Buffering appears to occur for any title, although the same title may play fine at other times. Here's a sample, annotated graph of traffic observed by the router when I played HDX movie 1, played HDX movie 2, played HDX movie 3, and then played HDX movie 2 again over a period of about 20 minutes last Thursday night. Movie 2 consistently exhibited the buffering problem, while the other movies played fine at the time.



    Friday night, none of those movies played without constant buffering, nor did the movie I had rented for the evening.

    After lots of speed testing, power cycling, trace routing, and what-not, I concluded that the best explanation of what is happening is that Vudu servers are congested. Vudu just doesn't have enough capacity to stream all those movies to their customers at prime movie watching time.

    I've had lengthy discussions with Vudu support, but so far they've been unable to resolve the issue.
    The promise of the Vudu service is great, but execution is lacking.

    Thoughts?
    Tags: None
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