Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

VUDU APP turning off true motion on LG C9 Oled TV

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    VUDU APP turning off true motion on LG C9 Oled TV

    When I use the VUDU app through my LG C9 Oled it turns off the TV tru motion. This happens when you first enter the App. Does anyone know how to fix this?
    When I set the tru motion to on it works on VUDU, but everytime I first log into the app it turns it back off. Only happens with VUDU.
    Tags: app, hdx, vudu
    #2
    My understanding is the TV settings firmware "remembers" some of these settings per app or even per video mode (like Dolby Vision vs HDR10 vs standard range content). You may need to change it while you are playing back specific content in the app to make it apply to the specific mode (like pause in the video and then bring up settings).

    Though note my experience with this is figuring out how to turn *off* tru motion as it often causes really weird artifacts and "soap opera effect" in movies (the feature is really "motion interpolation" where it tries to make up extra frames between the real ones). But to each their own

    Comment

      #3
      The VUDU app on LG tv resets the tru motion to off when you first enter the app. When you choose a DV movie it remembers the setting, but HDX or SD it doesn't. Worst part is once you go into the VUDU app if you dont turn it on and then go back to TV the tru motion is off so you have to turn it back on. I tried setting it when in HDX and when I First enter the VUDU app, once you exit the app and then re enter the app same results.

      Comment

        #4
        Why would anyone want to watch a movie with that on in the first place?

        Comment

          #5
          Originally posted by Alan Smithee View Post
          Why would anyone want to watch a movie with that on in the first place?
          Can't really disagree with that But as I said to each their own...

          Looked into this a bit more and it seems it is being disabled on startup on some devices by our app (at the recommendation of LG) because we found that the motion interpolation processing (Tru Motion) was causing significant artifacts on some titles (blurring or macro blocking, etc). I believe this was just for SD/HDX, not UHD, which is why it's only disabled for the former.

          We can check so see if that has changed or is not an issue on certain models, but I can't promise anything.

          Comment

            #6
            Thanks. For reference, I using a 77 C9 Oled Model:OLED77C9PUB VUDU APP VERSION 3.0.45. The problem is when the app turns it off its off when I return to cable (TV). This should be the option of the user not the app to set the TV settings or a setting in the app to change or not. I manually go and change it for HDX (does anyone actually watch SD, I still hate that some movies are only in HDX), and it works with no issue. Vudu is by far the best app for movie viewing, its a pain to keep changing the setting back every time I open the VUDU app. As for why I am using tru motion, I find that custom setting between "soap opera effect" and none jagged not smooth motion, these setting provide a much better viewing experience. There are group of people complaining about the app turning off tru motion on other sites. On a non related topic, it would be great if VUDU offered a program similar to disc to digital to convert all HDX movies owned on Vudu to UHD.

            Comment

              #7
              Originally posted by richiep View Post
              Thanks. For reference, I using a 77 C9 Oled Model:OLED77C9PUB VUDU APP VERSION 3.0.45. The problem is when the app turns it off its off when I return to cable (TV). This should be the option of the user not the app to set the TV settings or a setting in the app to change or not. I manually go and change it for HDX (does anyone actually watch SD, I still hate that some movies are only in HDX), and it works with no issue. Vudu is by far the best app for movie viewing, its a pain to keep changing the setting back every time I open the VUDU app. As for why I am using tru motion, I find that custom setting between "soap opera effect" and none jagged not smooth motion, these setting provide a much better viewing experience. There are group of people complaining about the app turning off tru motion on other sites. On a non related topic, it would be great if VUDU offered a program similar to disc to digital to convert all HDX movies owned on Vudu to UHD.
              This part:

              "The problem is when the app turns it off its off when I return to cable (TV). This should be the option of the user not the app to set the TV settings or a setting in the app to change or not"

              I think we will have to report to LG. I agree the settings in an app should not apply globally, but there isn't much we can do about that.
              Last edited by Jake; 07-06-2020, 03:05 PM.

              Comment

                #8
                Yes, that is the problem. When you log into the app, its makes a global change to the TV. Please let LG know, hopefully they will do something. Thanks!

                Comment

                  #9
                  I have an LG C2 and this issue still persist. The vudu app also resets my filters every time the app is re-opened. Has there been any updates or fixes? It’s really annoying to have re-organize my library as well as change my tru-motion settings

                  Comment

                  Previous template Next
                  Working...
                  X