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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Can not resume because it is paused by network conditions

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    Can not resume because it is paused by network conditions

    Ugh, no matter what I do I can not download movies to my Fire HD 8 tablet through the Vudu app!
    I was able to download movies up until ~ 5 days ago. HELP!

    #2
    We do not support any Amazon Fire devices.

    Comment


      #3
      I had version 5.4.199 of VUDU on my wife's tablet, and it had the same issue described here. I had version 5.4.189 on my tablet and it worked perfectly fine. I uninstalled 5.4.199 from her tablet, downloaded the apk for 5.4.189, and installed it, her tablet now downloads with no issues. Hope this helps.

      Comment


        #4
        I have an Android phone that worked fine until last week. Now I am running 5.5.199 and mine doesn't work anymore. Any idea how I can go back to the old version?

        Comment


          #5
          I have an Samsung Tab A and Note 8, I have no issues downloading movies to my note 8 but all of a sudden I cannot do so on my tablet. I have updated the tablets software. Uninstalled and Reinstalled the VUDU app and keep getting the Can not resume because it is paused by network conditions error messages. Anyone know of a fix for this? I travel via plane for work often and this is my source of entertainment during my 3-4 hour flights.

          Comment


            #6
            I'm having the same issue on a Galaxy Tab A. I've got several movies and TV shows downloaded, but I've been trying to DL S1E1 of Castle Rock and it won't work. I was able to get S11E1 of the XFiles to download, so it has not been totally consistent. I have a strong wifi connection.

            Comment


              #7
              I have the same problem with my Moto E5 running Andoid 8.1 and VUDU 5.7.201.1248818. I can work around it by keeping the screen on (changed timeout to 30 minutes) and turned down the brightness to minimum (saving battery). I think when the screen goes to sleep, either Wifi gets shut-off or slowed down. Can't find a setting in Oreo to override it.

              No download problems with my Samsung (2016) J3 Sky running Android 6.0.1 and VUDU 5.5.197.07407 even with its screen timed out after 1 minute.

              VUDU app works in a mysterious way that even its support people have no ideas.

              Comment


                #8
                I am having the same problems on my Samsung Tab A and on my Samsung Tab S3 and Samsung Tablets S2! These worked just fine until the upgrade in November and yes I have uninstalled and reinstalled on all devices and emailed vudu app and NO ANSWER OR ANY KIND OF RESPONSE after 4 emails! I would like to know if this is being fixed? Could someone please reply!

                Comment


                  #9
                  Originally posted by Csweet View Post
                  Ugh, no matter what I do I can not download movies to my Fire HD 8 tablet through the Vudu app!
                  I was able to download movies up until ~ 5 days ago. HELP!
                  I have uninstalled and reinstalled on all devices and emailed vudu app and NO ANSWER OR ANY KIND OF RESPONSE after 4 emails! I would like to know if this is being fixed?

                  Comment


                    #10
                    Originally posted by keimonihaydin View Post

                    I have uninstalled and reinstalled on all devices and emailed vudu app and NO ANSWER OR ANY KIND OF RESPONSE after 4 emails! I would like to know if this is being fixed?
                    Read what the moderator stated earlier in this thread. There's a reason why you're having issues...

                    Comment


                      #11
                      Does anyone have a real answer to this one, it's driving me crazy with the latest version of the app on Android (not Kindle)?
                      Was doing this yesterday so I hit it with the big hammer and reset app cache and data (and the data used was huge, way more that what was downloaded, think it might have not cleared previous downloads even though they had been deleted via UI), logged back in, downloaded a single movie and watched a couple minutes to make sure it was fine.
                      Come today, fire up the tablet again and the WiFi is dodgy where I'm at so no connection. Go to download and wait for the 3-4 'No internet connection' banners to finish. Try to click the download to play but now it's tagged as 'Failed'.

                      Comment


                        #12
                        Update, just managed to get to a location with stable WiFi so I joined and re-launched the Vudu app.
                        I am now greeted with the movie in Downloads showing that it's downloading and has the full movie to download, and yes, it's the same movie I downloaded yesterday and It was successfully fully downloaded then.

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