Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

"Movie unavailable" message now appears on my IOS app

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    "Movie unavailable" message now appears on my IOS app

    I now get the "Movie Unavailable. We don't have a version of this movie on IOS" message. I Got to episode 10 of the series Vikings and now I get this. I can still watch older episodes. This is the Same for several other series as well. Any idea why?
    Tags: None
    #2
    Re: "Movie unavailable" message now appears on my IOS app

    Originally posted by Robertsm View Post
    I now get the "Movie Unavailable. We don't have a version of this movie on IOS" message. I Got to episode 10 of the series Vikings and now I get this. I can still watch older episodes. This is the Same for several other series as well. Any idea why?
    What iOS device are you using? Is this while on Wifi or cell connection? What content specifically are you having issues with? What version of iOS?
    Last edited by FelipeF; 07-07-2016, 10:47 AM.

    Comment

      #3
      Re: "Movie unavailable" message now appears on my IOS app

      Having the same problem on my iPad.

      iOS 9.3.2

      Was working until mid-last week. Now I get the constant message "Movie Unavailable" for every single thing on my account. I do NOT get the error on my iPhone, however. Same iOS. What has changed? Trying to download over WiFi (no data on the iPad).

      Comment

        #4
        Re: "Movie unavailable" message now appears on my IOS app

        Originally posted by anjofarns View Post
        Having the same problem on my iPad.

        iOS 9.3.2

        Was working until mid-last week. Now I get the constant message "Movie Unavailable" for every single thing on my account. I do NOT get the error on my iPhone, however. Same iOS. What has changed? Trying to download over WiFi (no data on the iPad).
        Which iPad model are you using?

        Comment

          #5
          Re: "Movie unavailable" message now appears on my IOS app

          Folks, please try the following in the order shown below if you're getting this issue on your iOS device. Uninstall/Reinstall the app when all else fails.

          - Enable airplane mode and switch it back off
          - Kill app ? restart
          - Restart phone
          - Uninstall ? reinstall the Vudu app


          Is this still does not resolve your issue, please provide us the following information so our engineers can investigate further, thanks.

          1. Was there an update to iOS version? If so, what was the old version and what was the new version?
          2. Was there an update to VUDU app version?
          3. If yes to both 1 and 2, what was the sequence of updates?
          4. What type of network are you on: Cellular, wifi?
          5. If cellular, what carrier?
          6. If Wifi, who is your ISP?
          7. What is the network speed at the time?

          Comment

            #6
            Re: "Movie unavailable" message now appears on my IOS app

            Originally posted by FelipeF View Post
            Folks, please try the following in the order shown below if you're getting this issue on your iOS device. Uninstall/Reinstall the app when all else fails.

            - Enable airplane mode and switch it back off
            - Kill app ? restart
            - Restart phone
            - Uninstall ? reinstall the Vudu app


            Is this still does not resolve your issue, please provide us the following information so our engineers can investigate further, thanks.

            1. Was there an update to iOS version? If so, what was the old version and what was the new version?
            2. Was there an update to VUDU app version?
            3. If yes to both 1 and 2, what was the sequence of updates?
            4. What type of network are you on: Cellular, wifi?
            5. If cellular, what carrier?
            6. If Wifi, who is your ISP?
            7. What is the network speed at the time?
            Having the same issue!

            Yes 9.1 -previous version, now 9.3.4
            No update, new install

            Sequence - installed VUDU, (first time install) upgraded OS as VUDU wasn't working.. Still not working
            Wifi network - works fine playing the trailor, won't play the movie
            Comcast/xfinity is ISP
            Speed unknown, but streaming works fine with other movie apps

            Comment

              #7
              Re: "Movie unavailable" message now appears on my IOS app

              I am having this same issue. iPhone 6s Plus

              I had someone else login with their account on my phone and that a could could play movies my account could not....???!

              Comment

                #8
                Re: "Movie unavailable" message now appears on my IOS app

                I am having the same issue with a lot of my movies. They play fine on other devices and through my web browser but on my ipad I get the "movie unavailable" message.
                ie.

                Comment

                  #9
                  Re: "Movie unavailable" message now appears on my IOS app

                  Looks like SD movies will play, but nothing higher will start on my phone.

                  Bueller? Bueller? .....

                  Comment

                    #10
                    I'm having the same issues "Movie Unavailable - Problem playing movie. Code 11839." Own HDX Who Framed Roger Rabbit.

                    Unplugged my Spectrum modem; unplugged my Netgear router; waited about 5 minutes (to clear any possible cache issue); replugged my Spectrum modem (waited for all correct lights to light up); and then replugged my Netgear router.

                    Nada...

                    Comment

                      #11
                      Originally posted by bzcityboy View Post
                      I'm having the same issues "Movie Unavailable - Problem playing movie. Code 11839." Own HDX Who Framed Roger Rabbit.

                      Unplugged my Spectrum modem; unplugged my Netgear router; waited about 5 minutes (to clear any possible cache issue); replugged my Spectrum modem (waited for all correct lights to light up); and then replugged my Netgear router.

                      Nada...
                      What device are you using?

                      Comment

                        #12
                        Any updates. This started happening last night.
                        iPhone 8 Plus. WiFi and cellular (Verizon). Couldn’t download shows either. Reinstalled app and attempted the other fixes. Advice?

                        Comment

                        Previous template Next
                        Working...
                        X