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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Failed Downloads: Error (3328:898)

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  • fletch622
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by gqneon View Post
    I cannot download anything it always says failed 3328:898. Apple iPhone 7 plus latest iOS and vudu updates installed.
    I started having this same issue recently (following a restore of my iPhone), and think I stumbled upon a solution. After trying everything I read in this forum (to no avail) - deleting/reinstalling the app (no), unlinking/relinking UV library (Vudu, Flixster, etc.) (no) - I started poking around within the Vudu settings (from the website, not through the app).

    It seems that deregistering the device and having the app re-register it (upon the next login to the app) did the trick.

    Evidently Vudu assigns a device ID (such as 0x#, where # is 0-9) to each device that is signed into the app from the user account. I'm guessing that somewhere in the validation process (where licenses are checked, supposedly), the device IDs weren't matching somewhere - I can't prove that, again it's just a guess.

    I deregistered everything, for good measure. No doubt I'll have to sign back into my iPad the same way.

    Try this and see whether it works for you. I've just had a second consecutive successful download while writing this reply.

    Leave a comment:


  • gqneon
    replied
    Re: Failed Downloads: Error (3328:898)

    I cannot download anything it always says failed 3328:898. Apple iPhone 7 plus latest iOS and vudu updates installed.

    Leave a comment:


  • Movie41
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by FelipeF View Post
    We have recently made some changes on our end that might resolved this issue with download. Please let me know if you continue to see the Error (3328:898) message.
    Still Failing. Still see the 3328:898 error after the download gets to 100%

    Leave a comment:


  • fnord
    replied
    Re: Failed Downloads: Error (3328:898)

    Still happening.

    Leave a comment:


  • FelipeF
    replied
    Re: Failed Downloads: Error (3328:898)

    We have recently made some changes on our end that might resolved this issue with download. Please let me know if you continue to see the Error (3328:898) message.

    Leave a comment:


  • Saleen_SR71
    replied
    Re: Failed Downloads: Error (3328:898)

    I found that I was able to download 1 movie per day. I tried the reinstall with no luck and it started me back to square one with my downloads. My android devices have no issues. It's solely iOS. I want to say the error is some sort of download limitation. I have error 0xA3 also.

    Leave a comment:


  • Foster4
    replied
    Re: Failed Downloads: Error (3328:898)

    I'm trying to download onto my ipad 10.3.3 version and the error 0xA3 is coming up on every movie I'm trying to download. How do I fix it??

    Leave a comment:


  • Capt-Cupcake
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by FelipeF View Post
    We are aware of this issue and are working to get this resolved soon.


    Can we get some info from you folks with this issue to assist us in finding the root problem.

    ISP?
    Cell Provider?
    Router used on your Wifi network?
    Ddi you just update the iOS version on your device?
    iOS version?
    Vudu app version?
    I am getting this too. I'm on a plane Thursday so I wanted to download some movies to my Ipad. I keep getting 'Problem Downloading - Download failed (0xA3)'

    My ISP is Verizon/Fios
    Cell Provider is AT&T
    Not sure on the Router
    I did indeed just update the iOS. Just last night, in fact
    iOS 10.3.3
    Vudu Version 5.2 (183631)

    Leave a comment:


  • joemanifesto
    replied
    Re: Failed Downloads: Error (3328:898)

    any updates on this issue.. my iPhone 7Plus having this issue too....

    Leave a comment:


  • Halbot42
    replied
    Re: Failed Downloads: Error (3328:898)

    Just had this issue I think it's caused by a licensing issue. There are three different services. Vudu. UltRaviolet. Flixster. I have activated movies with all three services and then they linked to each other so ultraviolet lInks to flixster and so on. UV does not have an app so you will need the Flixster app as well as the Vudu app everything I could not activate and download on VUDU I was successfully able to download on Flixster hope this helps

    Leave a comment:


  • Lad62
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by wmplpi View Post
    I have the failed download problem on my iPad Pro. When it happens I power down and power my iPad back on. It will work for a few weeks and then happen again. I re-boot the iPad again and it seems to correct the problem for a while
    Interesting. Next time I have the error (and I'm sure it will happen again) I'll give that a try before uninstalling / reinstalling and see what happens. That would be an easier fix. Thing is I'm using the latest app so even when I do the reinstall I'm simply reinstalling the same version I deleted so something must be causing the app to break after installation.

    Leave a comment:


  • wmplpi
    replied
    Re: Failed Downloads: Error (3328:898)

    I have the failed download problem on my iPad Pro. When it happens I power down and power my iPad back on. It will work for a few weeks and then happen again. I re-boot the iPad again and it seems to correct the problem for a while

    Leave a comment:


  • Lad62
    replied
    Re: Failed Downloads: Error (3328:898)

    I was having the same problem. Uninstalling and reinstalling the Vudu app seemed to work for me on my iPad Pro. After the reinstall I downloaded 2 movies with no issues. Hopefully it lasts since Vudu support seems non existent. I sent an email through their website support page regarding an issue with my account and after 3 days still no response at all yet.

    Leave a comment:


  • grif95
    replied
    Re: Failed Downloads: Error (3328:898)

    I deleted the App and reinstalled as well with no luck. Now, I cannot get any of my movies (even the previously downloaded ones) to download without receiving the "3328:898" error. It seems that this has been a "known issue" for some time with no resolution available. Any status updates VUDU?

    Leave a comment:


  • grif95
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by Bandit69 View Post
    SOLUTION DOES NOT WORK

    I have a ton of movies and I cannot download them. I attempted to reinstall the app, same issue (after deleting 45G of downloaded movies). Then I wiped the iPad Air 2 and reinstalled everything. Now I have no movies or TV shows and it won't download any of them to my iPad. This is an iPad Air 2 running IOS 10.3.1(14E304).

    I do have an iPad 2 running IOS 9.2(13C75) and it works fine.

    Please work on getting this fixed. I have way too many movies and have spent way too much money on these movies to not get to watch them. We have waited long enough for a fix....


    I deleted the App and reinstalled as well with no luck. Now, I cannot get any of my movies (even the previously downloaded ones) to download without receiving the "3328:898" error. It seems that this has been a "known issue" for some time with no resolution available. Any status updates VUDU?

    Leave a comment:

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