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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Failed Downloads: Error (3328:898)

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  • tracy_stoffer
    replied
    Re: Failed Downloads: Error (3328:898)

    I am running to the same issue with Error (3328:898) when downloading movies.

    In addition - the movies that were already downloaded I am unable to play as well. Which were downloaded at a separate date and time, and have previously had no issues with.

    This is with my iPad Mini 2 - Forgive me I don't know all the answers to the following:

    ISP? Frontier
    Cell Provider? Verizon
    Router used on your Wifi network? Frontier - standard equipment
    Ddi you just update the iOS version on your device? The recent update - yes
    iOS version? 10.1.1
    Vudu app version? 5.0.0

    Leave a comment:

  • gminnick
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by FelipeF View Post
    What 3 movies are you having issues downloading? I have a iPad Air2 and I want to test this on my side.
    Ant-Man, The Karate Kid (original), The Fellowship of the Ring extended.

    I also tried Thor: The Dark World and get the same error.

    This is also happening on my iPhone 6 which was also just updated to iOS 10.1.1 and Vudu app 5.0.0.0.

    Leave a comment:

  • FelipeF
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by gminnick View Post
    Ipad Air2 WiFi
    ISP: EPB of Chattanooga
    Router: ASUS RT-N66R
    iOS: 10.1.1
    Vudu App: 5.0.0.0 (171417)

    I was able to download 2 movies last night. This morning I updated iOS to 10.1.1. The Vudu app also updated to version 5. After both updates I tried to download 3 different movies and started getting the error. So the error seems to be in either the iOS update or the Vudu app. Since I updated both at the same time before trying a download I cannot be sure which.
    What 3 movies are you having issues downloading? I have a iPad Air2 and I want to test this on my side.

    Leave a comment:

  • gminnick
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by FelipeF View Post
    We are aware of this issue and are working to get this resolved soon.


    Can we get some info from you folks with this issue to assist us in finding the root problem.

    ISP?
    Cell Provider?
    Router used on your Wifi network?
    Ddi you just update the iOS version on your device?
    iOS version?
    Vudu app version?

    Ipad Air2 WiFi
    ISP: EPB of Chattanooga
    Router: ASUS RT-N66R
    iOS: 10.1.1
    Vudu App: 5.0.0.0 (171417)

    I was able to download 2 movies last night. This morning I updated iOS to 10.1.1. The Vudu app also updated to version 5. After both updates I tried to download 3 different movies and started getting the error. So the error seems to be in either the iOS update or the Vudu app. Since I updated both at the same time before trying a download I cannot be sure which.

    Leave a comment:

  • lbonner257
    replied
    Re: Failed Downloads: Error (3328:898)

    I've been having the same problem for weeks! After trying to download on different WiFi networks and also on cellular data with the WiFi off nothing was working. I found this thread yesterday and tried uninstalling and reinstalling the app like someone suggested and that actually worked. I was able to download like 5 movies.

    But I had to end up getting a new phone last night and when I went to re-download some movies to the Vudu app on my new phone I ran into the same problem as before. I've tried uninstalling the app, reinstalling it, downloading with WiFi and downloading without. Nothing is working. I'm still getting the "Download Failed: 3328:898" error message.

    So frustrating! Thought I had finally found a solution. It's dumb that I've paid for these movies and can't watch them! Please come up with a fix soon! I have too much money invested in this app to be having this problem!

    Leave a comment:

  • Llabas
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by internetsguy View Post
    No, I'm trying to download the entire movie in 1 location, then trying to download in a 2nd location. Both fail. I've tried logging out & back in, deleting & uninstalling the app, I've tried a different iOS device, all keep failing. I had a friend try on their iPad on their home network and it failed for them too.
    I have the same problem today. Tried on two different networks (Sprint and wifi at work) then via a VPN. No luck on downloading any of my movies. All give the same error and don't finish.

    I was going to buy three movies for a 10 hour flight that I am going on tomorrow but will need to hold off now.

    Leave a comment:

  • internetsguy
    replied
    Re: Failed Downloads: Error (3328:898)

    No, I'm trying to download the entire movie in 1 location, then trying to download in a 2nd location. Both fail. I've tried logging out & back in, deleting & uninstalling the app, I've tried a different iOS device, all keep failing. I had a friend try on their iPad on their home network and it failed for them too.

    Leave a comment:

  • FelipeF
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by internetsguy View Post
    Comcast/Xfinity
    Verizon Wireless
    Apple AirPort Time Capsule
    Updated to iOS 10.1 like a week ago
    iOS Vudu app 4.9.9

    I keep receiving this error on my wifi at work and my wifi at home (the device/provider info I listed above).
    Are you starting a download at a particular location and then trying to finish it at another? Meaning, switching between networks for your downloads?

    Have you tried uninstalling the Vudu app and reinstalling it?

    Leave a comment:

  • internetsguy
    replied
    Re: Failed Downloads: Error (3328:898)

    Originally posted by FelipeF View Post
    We are aware of this issue and are working to get this resolved soon.


    Can we get some info from you folks with this issue to assist us in finding the root problem.

    ISP?
    Cell Provider?
    Router used on your Wifi network?
    Ddi you just update the iOS version on your device?
    iOS version?
    Vudu app version?
    Comcast/Xfinity
    Verizon Wireless
    Apple AirPort Time Capsule
    Updated to iOS 10.1 like a week ago
    iOS Vudu app 4.9.9

    I keep receiving this error on my wifi at work and my wifi at home (the device/provider info I listed above).

    Leave a comment:

  • FelipeF
    replied
    Re: Failed Downloads: Error (3328:898)

    We are aware of this issue and are working to get this resolved soon.


    Can we get some info from you folks with this issue to assist us in finding the root problem.

    ISP?
    Cell Provider?
    Router used on your Wifi network?
    Ddi you just update the iOS version on your device?
    iOS version?
    Vudu app version?
    Last edited by FelipeF; 11-02-2016, 12:02 PM.

    Leave a comment:

  • CC123
    replied
    Re: Failed Downloads: Error (3328:898)

    I am a longtime VUDU user..nearly 500 titles in my library ! Now getting this same error.. I hope someone knows what's up..

    Leave a comment:

  • internetsguy
    started a topic Failed Downloads: Error (3328:898)

    Failed Downloads: Error (3328:898)

    I am trying to download movies on my iPhone (iOS 10.1, Vudu app version 4.9.9) and I keep receiving a "Download Failed: (3328:898)" error and sometimes some sort of other expired license error. I have read some of the other notes here about similar errors, but I have not maxed out the number of devices on the account I am having this issue with. Does it matter that my Vudu account is linked to another Vudu/Ultraviolet account?
    Tags: download, error, failed, ios
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