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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Error 0xA3

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  • FelipeF
    replied
    Re: Error 0xA3

    Originally posted by netnothing View Post
    Thanks Felipe! I'm doing a quick test right now downloading 12 movies on my iPad and 10 movies on my iPhone. So far I have NOT gotten the error message

    EDIT: I was able to successfully download 19 movies to my iPad and 20 movies to my iPhone. No errors.

    -Kevin
    Great to hear, thanks for the feedback.

    Leave a comment:


  • netnothing
    replied
    Re: Error 0xA3

    Originally posted by FelipeF View Post
    We believe we have figured out the cause of this bug. We have made the necessary changed on our end to prevent this from happening on iOS devices. This issue should be resolved. Let us know if you guys are still encountering this issue.
    Thanks Felipe! I'm doing a quick test right now downloading 12 movies on my iPad and 10 movies on my iPhone. So far I have NOT gotten the error message

    EDIT: I was able to successfully download 19 movies to my iPad and 20 movies to my iPhone. No errors.

    -Kevin

    Leave a comment:


  • FelipeF
    replied
    Re: Error 0xA3

    We believe we have figured out the cause of this bug. We have made the necessary changes on our end to prevent this from happening on iOS devices. This issue should be resolved. Let us know if you guys are still encountering this issue.
    Last edited by FelipeF; 09-01-2017, 11:37 AM.

    Leave a comment:


  • sillypilot
    replied
    Re: Error 0xA3

    Is there any update on this issue? I sent a support email via the app support section in iOS 10.3.3, and have not heard anything. How can this be so difficult for these guys to figure out? Basically as soon as you click on a move icon the famous 0xA3 error shows up. Some movies download fine, others don't.

    Leave a comment:


  • JoriG
    replied
    Re: Error 0xA3

    Originally posted by FelipeF View Post
    We are still investigating this bug. We have tried several different scenarios with all of the information given to us by you guys and we cannot replicate this issue.

    If a couple of folks are willing to work with me and do some testing for this specific issue, please PM me. I'll be happy to compensate you for your time.
    I just opened a Vudu account and am trying to migrate all my movies and got this 0xA3 error code as well as another that I can't replicate (contains a "C" and a "7").

    I'm on an iPad mini 3, running 10.3.3
    I was able to download "Book of Life", and clicked download on these other titles as that one was downloading.
    (Boss Baby, Home, Storks, Penguins of Madagascar, Smurfs: The Last Village)

    When I looked back at my iPad, all the other movies had error codes.


    As you can probably tell, these are for my toddler and I desperately need to have them downloaded for our long car trips. I am available to troubleshoot with you if you still need the help.

    Leave a comment:


  • Dralex777
    replied
    Re: Error 0xA3

    Originally posted by FelipeF View Post
    We are still investigating this bug. We have tried several different scenarios with all of the information given to us by you guys and we cannot replicate this issue.

    If a couple of folks are willing to work with me and do some testing for this specific issue, please PM me. I'll be happy to compensate you for your time.
    I shared a post on 8-16-17 with my info. I just tried again tonight. Successfully downloaded The Man From UNCLE, but Tomorrowland, The Matrix and Kingsman still fail immediately. I deleted some movies, but still fail. I have Passengers, Fantastic Beasts, Blade II, six episodes of Game Of Thrones, and now Man from UNCLE. Plenty of space on iPad how else can I help?

    Leave a comment:


  • Cdfuller
    replied
    Re: Error 0xA3

    Disclaimer: I'm not any kind of computer programmer so I do not claim to understand any part of how that affects the software.

    I get this error on multiple Apple devices and I've tried all of the normal fixes (reset, uninstall, deactivate device, etc) and those seem to give a temporary patch that will allow 1-2 downloads before the issue reoccurs.

    But I just wanted to share some data in hopes that it can help towards the finding of a solution. I sorted my library by Release Date, and I found that if I go back to titles that are about a year old, I can download without a problem, of course as long as I still only do one at a time and don't have multiple waiting in the queue. And maybe it is not tied to how long ago the movie is released but it is causing an error with the most recent x number of titles added to the library. I don't know. Could be.

    Well, just wanted to share that I'm have the error, but I'm having quasi-success under these conditions.

    Thanks, Vudu, for an amazing service. I love it. And I know that you're working on this bug.

    Leave a comment:


  • kolkan8r
    replied
    Re: Error 0xA3

    Originally posted by FelipeF View Post
    If you're experiencing this exact issue, can you please provide the following details.

    - iOS device
    - iOS version
    - Vudu app version
    - Connection type (cell data or WiFi) and ISP/Cell Carrier
    - Titles you're attempting to download and their definition (SD/HDX)
    - At what point after to you tap on "download" does the error message appear?
    Device - iPad 2
    iOS Version - 9.3.5
    Vudu App Version - 5.2 (183631)
    Connection Type - WiFi, Comcast
    Current Titles That Error (all SD): Interstellar, Fifth Element, Transporter 2, Trading Places, and anything else I try to download from my collection after the error on Interstellar. This is the third time I've started over. The titles vary each time.
    The error message appears the instant I press the "download" button.

    This is maddening... I would be sick if I tallied up how much I've spent on movies, and now only to not be able to download and watch them when traveling without internet. I've wiped and restored my device, deleted and reinstalled the app, and each time started re-downloading the select few that wind up working before this dreaded 0xA3 error. Each time, it seems to be a roll of the dice as to when the download error will crop up, and each time I grow more frustrated.

    Leave a comment:


  • FelipeF
    replied
    Re: Error 0xA3

    Originally posted by HarleyDave View Post
    VUDU still has not answered the simplest of questions: "What is the definition of the '0xA3' error code?"
    Certainly VUDU has a list of error codes and their meanings... If you don't know, a developer could answer that in about 5 minutes...
    It's not that simple to be honest. It's a very broad error message which can be caused by several factors. There is no set definition for it's root cause. This is why this bug is very difficult to decipher.

    Leave a comment:


  • Dralex777
    replied
    Re: Error 0xA3

    Originally posted by FelipeF View Post
    If you're experiencing this exact issue, can you please provide the following details.

    - iOS device iPad Air 2 128GB
    - iOS version 10.3.3
    - Vudu app version 5.2
    - Connection type (cell data or WiFi) and ISP/Cell Carrier Home WiFi & WOW! is ISP
    - Titles you're attempting to download and their definition (SD/HDX) Every one is HDX definition: Dr. Strange, Matrix, Braveheart, Tomorrowland, Kingsmen, The man from UNCLE
    - At what point after to you tap on "download" does the error message appear?
    Immediately upon pressing the download button

    Leave a comment:


  • HarleyDave
    replied
    Re: Error 0xA3

    VUDU still has not answered the simplest of questions: "What is the definition of the '0xA3' error code?"
    Certainly VUDU has a list of error codes and their meanings... If you don't know, a developer could answer that in about 5 minutes...

    Leave a comment:


  • FelipeF
    replied
    Re: Error 0xA3

    We've already tried downloading several pieces of content simultaneously with no issues from various iOS devices from various accounts. Doesn't seem to be a "limit" issue.

    Leave a comment:


  • Thblumen
    replied
    Re: Error 0xA3

    If I delete the app and reload it I can start downloading movies again. If I do 1 at a time and wait until it completes before starting the next download I do not get the error. Just did 4 movies. If I try to do multiple downloads and have the others waiting in que then after 2movies I get the error. Very frustrating long trip tomorrow and I am not deleting app again to start over so I guess we will only have 4 movies.

    Leave a comment:


  • HarleyDave
    replied
    Re: Error 0xA3

    FilipeF: For starters, why don?t you tell us what the Vudu Error Code: 0xA3 means. Nowhere in this thread have I found a definition. Clearly Vudu has a list of error codes and their definitions. Please share that with us. Best I can tell from everyone?s experience plus my own, 0xA3 means we have reached a limit on the number of movies we can download. I have never seen any Vudu documentation indicating there was a limit to the number of movies you can download. There was a time when I could download as many as I wanted.

    So, simple question: what does the error code: 0xA3 mean?

    Thanks

    Leave a comment:


  • FelipeF
    replied
    Re: Error 0xA3

    We are still investigating this bug. We have tried several different scenarios with all of the information given to us by you guys and we cannot replicate this issue.

    If a couple of folks are willing to work with me and do some testing for this specific issue, please PM me. I'll be happy to compensate you for your time.

    Leave a comment:

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