Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Harddrive Space Issues After Update

Collapse
X
Collapse
 
  • Page of 4
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 4 template Next
    #31
    Re: Harddrive Space Issues After Update

    Any update on this problem?

    Comment

      #32
      Re: Harddrive Space Issues After Update

      As far as leaving STB owners in the dark, I'm guessing that is what will happen. Last night I checked my system, no "owned" movies and no rentals on the box. But it shows 206 GB out of 233 GB as being used. How can that be? I guess the answer lies in being last on the list for a fix, if in fact STB owners are on the list.

      Very frustrating to say the least.....

      Comment

        #33
        Re: Harddrive Space Issues After Update

        I am no longer optimistic this issue will get resolved. Back in the fall,the mods on this board responded to these threads indicating it was a top priority and that a fix would be coming.

        Earlier in the week, I emailed customer support since that obviously was not the case. It turns out they are not working on a fix, they are investigating it. And, I will get an email if they have anything to report. Below is the response.

        ===================

        Thank you for contacting VUDU Customer Care. The hard-drive full error message you are experiencing is an issue that we?re aware of and that our Engineering team is investigating. As soon as we have an update on this issue, we will notify you by email.


        We apologize for any inconvenience this has caused you and appreciate your patience as we work to resolve it.

        Thanks,

        Comment

          #34
          Re: Harddrive Space Issues After Update

          Investigating, working, they mean almost the same thing in the software business. Danielle posted back around December 15th that a fix was coming.

          I don't know about you guys, but after December 15th most of the work force where I work starts to disappear to use up their vacation days before the end of the year. Putting a software fix for a commercial product has to follow process and if half the work force is on vacation that process cannot be completed.

          VUDU hasn't left out out in the cold with the dedicated boxes so far and I say that they have done a darn great job of keeping our boxes running after the transition to streaming only.

          Comment

            #35
            Re: Harddrive Space Issues After Update

            Originally posted by RonV View Post
            Investigating, working, they mean almost the same thing in the software business. Danielle posted back around December 15th that a fix was coming.

            I don't know about you guys, but after December 15th most of the work force where I work starts to disappear to use up their vacation days before the end of the year. Putting a software fix for a commercial product has to follow process and if half the work force is on vacation that process cannot be completed.

            VUDU hasn't left out out in the cold with the dedicated boxes so far and I say that they have done a darn great job of keeping our boxes running after the transition to streaming only.
            Here, Here, Ron!!!!! Patience is a virtue, is it not?

            Comment

              #36
              Re: Harddrive Space Issues After Update

              This bug will be fixed. The fix is currently being tested by our QA team.
              ________
              Last edited by DanielH; 05-02-2011, 01:34 PM.

              Comment

                #37
                Re: Harddrive Space Issues After Update

                sorry fellas, I guess I read too much into the email.

                Comment

                  #38
                  Re: Harddrive Space Issues After Update

                  Dhatman:

                  Thank you. That is encouraging.

                  Comment

                    #39
                    Re: Harddrive Space Issues After Update

                    Two and a half months and the issue still hasn't been resolved. After QA missed the bug on the initial release of the software. Not too stellar.

                    Comment

                      #40
                      Re: Harddrive Space Issues After Update

                      Yeah, I went back to Netflix and Blu-ray, but Im checking back in now and eagerly watching.

                      Comment

                        #41
                        Re: Harddrive Space Issues After Update

                        I'm surprised this is still an issue as well. I called a CS tech about this and another issue and was told engineering would be back to me in 48hrs. That was three weeks ago.

                        Comment

                          #42
                          Re: Harddrive Space Issues After Update

                          @ tcfish19

                          Can you PM me your email address?

                          At VUDU we make Customer Service a priority I deeply apologize for the lack of communication.

                          Daniel G

                          Comment

                            #43
                            Re: Harddrive Space Issues After Update

                            I'm one of the original poster of this item along with Elwaylite. My VUDU hard drive is still showing virtually full. I refuse to pay more to my DSL provided to get a higher streaming rate. Therefore, without the spooling to the hard drive, the VUDU is useless to me. We have since started going to the Blockbuster, Redbox, and buying movies more often.

                            I fail to understand how any company in the technology business can go over 60 days after being notified of a defect affecting it's existing user base and still not have a solution. This just shows that the existing STB owners are not a priority and therefore, I won't make VUDU a priority vendor until this gets resoloved.

                            Comment

                              #44
                              Re: Harddrive Space Issues After Update

                              I agree. It's well past time for VUDU to have resolved this problem. There really is no excuse. We VUDU box owners ought to receive some compensation from the company for this long of a delay. Say a $20 credit to our accounts once the HD issue is resolved. Kerry Morris

                              Comment

                                #45
                                Re: Harddrive Space Issues After Update

                                This may have been mentioned before; if so, my apologies for any repetition. One attribute of this bug that I have observed is that none of the movies downloaded to the STB prior to the Brazil update are displayed in the "manage downloads" list. So I would imagine that these previously downloaded movies are present on the HD, yet undeletable ( is that a word? )

                                Comment

                                Previous 1 2 3 4 template Next
                                Working...
                                X